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chaoszero112
chaoszero112
New Participant
November 4, 2021
Answered

Windows 11 21H2: Installation Error 717

  • November 4, 2021
  • 5 replies
  • 9250 views

Trying to install Photoshop 2022 on Windows 11 21H2.

Error message says "The installer you downloaded won't work on your computer. Choose 'OK' to download the installer that matches your Windows. Error Code: 717"
Pressing OK directs you to install the exact same installer. It's an endless loop.

The Creative Cloud installer does the same thing.

The desktop meets/heavily exceeds all System Requirements.

    Correct answer ja5F9F

    May be the same issue I had:
    https://community.adobe.com/t5/enterprise-teams-discussions/why-do-all-creative-cloud-exe-s-require-internet-explorer-to-install-windows-10/td-p/12499224
    Adobe's exe installers require Internet Explorer for some inexplicable reason. 

     

    5 replies

    P
    Peter25227529uepn
    Participating Frequently
    July 27, 2022

    Make sure that your device has enough space.
    Run Windows Update a few times. 
    Check third-party drivers and download any updates.
    Unplug extra hardware.
    Check Device Manager for errors.
    Remove third-party security software.
    Repair hard-drive errors.
    Do a clean restart into Windows.

     

    Greetings,

    Peter

    M
    mrandom13
    New Participant
    February 4, 2022

    This is probably too late of an input.

    Similar situation and looked up solutions. Since Microsoft is pushing Edge, you will need to download it.

     

    There isn't a legit option for downloaded Internet Explorer anymore (for Windows 8, 10, or 11). According to Microsoft, "Internet Explorer 11 is retiring on June 15, 2022".

    Download Edge, and you should be good. If you already have Edge... I don't know what to say. Other than making sure to check "Turn Windows Features on and off" and look for "Internet Explorer 11".

      H
      hamza21824553q25p
      New Participant
      November 19, 2021

      i have the same problem but in win 10 

      Edition Windows 10 Pro
      Version 20H2

      OS build 19042.631

      i need help plz

      J
      ja5F9FCorrect answer
      New Participant
      November 4, 2021

      May be the same issue I had:
      https://community.adobe.com/t5/enterprise-teams-discussions/why-do-all-creative-cloud-exe-s-require-internet-explorer-to-install-windows-10/td-p/12499224
      Adobe's exe installers require Internet Explorer for some inexplicable reason. 

       

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        November 4, 2021

        Chaoszero112, where did you obtain the installation files for Photoshop CC 2022 from? 

         

        What type of Creative Cloud membership are you using? Unfortunately, no individual membership is associated with the e-mail address you used to post to this public discussion forum.

        J
        ja5F9F
        New Participant
        November 4, 2021

        21H2 removes Internet Explorer, so you guys will be seeing a flood of these when it hits general release in the next few days.

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