• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

'You have been signed out' CC will not let me sign in or even uninstall apps

New Here ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

Hello, right now on my main computer adobe creative cloud will either be constantly loading or it will say 'you have been signed out' with an option to sign in. However, pressing the sign in button just brings me back to the exact same page - it doesn't even let me enter my username or password.

 

Also, I have looked at this page: Adobe Creative Cloud signs you out or asks you to sign in repeatedly

and none of those solutions workBecause the Creative Cloud desktop iteself handles the installing/uninstalling of apps, and said apps need to be uninstalled before CC can be uninstalled.

There is also no obm file in my Adobe appdata folder, like this thread ( Solved: "You've been signed out" error every time I try to... - Adobe Support Community - 5570906) suggested.

 

The one thing I can do is stop all adobe related processes using task manager. What can I do to uninstall the CC apps and get a fresh start or sign in?

TOPICS
Creative Cloud , Installation

Views

18.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 17, 2021 Feb 17, 2021

no.  here's my oobe folder:

 

kglad_0-1613597436743.png

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

...

Votes

Translate

Translate
Community Expert ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

your cached adobe credentials are stored in the OOBE folder which is hidden by default.  ie, you need to unhide your hidden folders/files.

 

Mac OS:

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

 

Windows:

\Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

 

 

* https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

** https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%2....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

I tried doing what was on the windows link you gave me but my files are not hidden. In the OOBE folder there is only _LicenseAgreement.xml and dlcanalytics.db. Do either of those have something to do with this?

 

Also I forgot to upload a screenshot of what my CC looks like so I attached thatScreenshot (166).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

no.  here's my oobe folder:

 

kglad_0-1613597436743.png

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

if you just delete the adobe creative cloud folder then launch a program like primere pro that uses the creative cloud it will let you sign in and automatically reinstall creative cloud for you, ran into this problem maybe ten minutes ago and this solution fixed it right away. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 28, 2022 Dec 28, 2022

Copy link to clipboard

Copied

Having the exact same problem. Really starting to hate adobe. I'm trying to uninstall these apps and it wont even let me do that because I can't sign in. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 29, 2022 Dec 29, 2022

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines