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D
deano36436947
Participant
April 27, 2017
質問

30 Day free trail: Canceled after 19 days and was charged $119.19

  • April 27, 2017
  • 返信数 3.
  • 782 ビュー

I have been a long time user of Adobe products. Dreamweaver, Illustrator and PhotoShop. On January 17, 2017 I decided to upload the 30 day version of Dreamweaver. After spending countless hours on it I canceled the trial version on February 6, 2017. You billed for $119.19 for this. So I sent a rejection to my credit card company. Today I received a notice from my cc company saying the charges I disputed are justified. Today I talked to you cs department. They said I had to cancel before 14 days. Dont understand Case Number 0221840223 I would hope this matter be cleared up. As I have been your customer for over 10 years. Dean Oshiro

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    返信数 3

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    April 27, 2017
    On January 17, 2017 I decided to upload the 30 day version of Dreamweaver. After spending countless hours on it I canceled the trial version on February 6, 2017

    To me it sounds like a heavy price to pay just to get a project finished on what was thought to be a free trial.

    In fact there was no free trial downloaded, because to do so there was no credit card required

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 27, 2017

    On January 17, 2017 I decided to upload the 30 day version of Dreamweaver.

    What Nancy said.

    Trials have been 7 days since 9 May 2016.

    See: Update on Creative Cloud Trials | Adobe Customer Care Team

    O
    osgood_
    Legend
    April 27, 2017

    Trials have been 7 days since 9 May 2016.

    I don't think its reasonable to be able to expect anyone to fully explore a complex bit of software like DW in 7 days. Infact its quite ridiculous in my opinion and I suspect it is detrimental to the sales figures if someone has not fully explored the features of a progarm, some of which are complex, they are not able to fully make a decision if its right for their workflow.

    What makes it worse is the software as far as I know completely stops working unlike a lot of other software companies who interupt your workflow every 10-15 minutes or deactivate  certain parts of it (annoying) but at least you can to some extent continue to evaluate the product.

    What's the difference between 7 days and 30 days in Adobes view I'd like to know? (apart from the obvious 23 days) Do they think a developer will use it for 30 days to complete a project and then not buy it if they like the product, sadly whoever makes the decision within Adobe is a bit of a dope If they think that and quite obviously have little faith in their own product.

    Take a leaf out of Jet Brains  business model they allow one to evaluate their products for 30 days because unlike Adobe they are not so ignorant to think anyone can fully evaluate a complex program in 7 days. I would not have bought into their products if I only had 7 days to evaluate their software because there was far too much to cover in that time. After about 20-25 days I was convinced I liked it to the point I went ahead and purchased it. Jet Brains 1 - Adobe 0.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 27, 2017

    Why would someone work through tutorials?

    Most of the features, are so simple there is nothing beyond the basics. No one using a trial would not have researched Dw before downloading.

    If you but a vehicle from a dealer, you dont expect to get a week test driving it, and finding out how to use the extras, one has researched the features beforhand,  so why should someone expect not to check if software may meet their requiremants before downolading a trial.


    I think you evaluate software differently to me.

    I would use a trial to work through a tutorial. This is often step 1 in the tutorial books.

    I often download and install trial versions as I am researching the market for what software is out there. I may have no idea of what it can do beyond reading a brief online tech review before I trial it.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 27, 2017

    This is a user-to-user forum.  We are product users just like you.

    I'm sorry for your confusion.  But trials are only 7 days long -- after which you must convert to a paid plan or the software stops working.

    You obviously had a paid membership and no doubt agreed to a 1 year contract.  Early cancellation of your 1 year contract means you must pay a 50% penalty on the remaining balance.   If you had cancelled within the 14 day window, the penalty fee would have been waived.  In short, you waited too long to decide.  

    Legal subscription terms | Adobe

    Nancy

    Nancy O'Shea— Product User & Community Expert
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