Consolidating accounts - several accounts associated with company domain are ex-employees

[greg_9952]

Got an email that we have multiple licences set up via email address at our company. Several are ex-employees.

Adobe's solution was to consolidate them, and charge us more to cover all them.

I just want admin access to all licences associated with our domain (consolidated if possible, but not restructured into a more expensive account), and have the ability to keep/mark for cancelation next cycle.

It seems Adobe is having a hard time with that request. Anyone deal with anything like this in the past?

[Anshul_Nautiyal]

Hi @greg_9952,

 Thank you for reaching out.

I’ve checked on the backend and can confirm that a service request has already been submitted for this issue. Please note that the email you received is legitimate — The accounts referenced in the email are linked to your organization's domain and are currently using individual Adobe subscriptions.

I recommend replying directly to that email to request further assistance, as the team that sent it will be best positioned to support you with this matter.

Please don’t hesitate to let us know if you need any additional help.

Regards,
^AN