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Creative Cloud message: "You don't have access to manage apps"

New Here ,
Feb 05, 2023 Feb 05, 2023

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Hello, can somone help me out, please?

I got this message when I open my creative cloud: "You don't have access to manage apps". And so I do ot have access to the apps overview anymore. I tried everything in the admin settings but issue is not solved annd it's ot possible to get in touch with a real customer support of Adobe 😞 I am Admin of my Adobe products.

 

Best,

Franzi

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correct answers 2 Correct answers

Community Expert , Feb 06, 2023 Feb 06, 2023

Hi @franziska38837487 - I had the same issue being an admin with all self service policies active.

Adobe support had me update my service config file to enable. Here's how:

https://helpx.adobe.com/in/enterprise/using/customize-creative-cloud-app.html#using-service-config

 

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Community Expert , Feb 06, 2023 Feb 06, 2023

HI @kglad - this is a common issue lately. Admins do not have access to the self service policies in Creative Cloud desktop app even though it's enabled in the portal. I was instructed by Adobe support to update the config file.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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your message is confusing because you posted in the enterprise&teams forum (which makes it look like you have a teams or enterprise license and should contact your plan admin), and you say you are the admin (of an individual license?)

 

so, assuming there's no team/enterprise license currently, if that computer previously had a license managed by a team or enterprise, remove those credentials:

 

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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HI @kglad - this is a common issue lately. Admins do not have access to the self service policies in Creative Cloud desktop app even though it's enabled in the portal. I was instructed by Adobe support to update the config file.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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@kevin stohlmeyer 

 

thanks for that. (i was baffled by the op's last 1/2 of their last sentence.)

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Hi @franziska38837487 - I had the same issue being an admin with all self service policies active.

Adobe support had me update my service config file to enable. Here's how:

https://helpx.adobe.com/in/enterprise/using/customize-creative-cloud-app.html#using-service-config

 

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New Here ,
Feb 06, 2023 Feb 06, 2023

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Great, thank you for your quick reply! Will try it!

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