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rune_gr�n_5195
New Participant
September 27, 2024
Answered

How to get startet with admin console

  • September 27, 2024
  • 3 replies
  • 2542 views

Hi

 

Am I just blind? I can't find ANY information about how I get an Admin Console account so I can manage my companys licenses in one place.

We have very few subscriptions but they are tied to personal accounts belonging to users who are no longer at the company. I just want to be able to manage those subscriptions as the it admin 🙂

 

I found somewhere in the documentation for admin console that the account should be activated from an email from Adobe - but how do I get them to send that email?

 

Please help me out 🙂

Correct answer Anshul_Nautiyal

Hi there,

 

Sorry to hear that.

 

I noticed that there are no active subscriptions listed under the Adobe ID you have used to post your query here.
To manage your company’s licenses through the Adobe Admin Console, the first step is to confirm that your organization has a Teams or Enterprise subscription. Once these subscriptions are set up, Adobe typically sends an activation email to the designated administrator. If your organization has a Teams or Enterprise subscription, please contact your system admin for the Adobe Admin Console to request access. For more details on admin roles, please refer to this article:https://helpx.adobe.com/in/enterprise/using/admin-roles.html

 

If you need further assistance please share the correct Adobe ID(email with which this subscription is registered) in a personal message with me. We're here to help! Please refer this article for how to send personal message:https://community.adobe.com/t5/enterprise-teams-discussions/how-to-send-a-personal-message-to-someone-in-the-community/td-p/10660831

 

Thank you.

Regards,
A.N

3 replies

ST Rep
ST Rep
New Participant
January 17, 2025

open a ticket inthe support tab in the admin console they are very good at getting back to us in the same day.  I am frustrated as an admin because nothing can be previewed after we make golbal setting changes. unless we use up one of our transactions. Can't send to a client until we know things look professional.....

 

 

 

Kevin Stohlmeyer
Kevin Stohlmeyer
Braniac
September 27, 2024

@rune_gr�n_5195 individual personal accounts are not manageable from the Admin console. Enterprise accounts have a starting headcount of 100 and Teams is normally more than 10.

Even if you purchase a Teams or Enteprise account contract, you would then need to migrate your individual personal Adobe IDs to managed/Federated IDs to allow centralized management.

I would start by looking at a Teams subscription: https://www.adobe.com/creativecloud/business/teams.html

Then read up on upgrading your individual IDs to Teams: https://helpx.adobe.com/enterprise/using/individuals-to-teams-plan-upgrade.html

 

R
rune_gr�n_5195Author
New Participant
September 30, 2024

Ahh thanks, both of you.

In my mind i thought it was the other way round. You create an admin console account and then add the licenses.

But as you mention you have to buy the business license first, to get accedss to the admin console.

As we currently only have 2 licenses (one for the create suite and one for adobe acrobat)  i'll just keep them on personal accounts for now.

 

Thanks alot.

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    September 27, 2024

    Hi there,

     

    Sorry to hear that.

     

    I noticed that there are no active subscriptions listed under the Adobe ID you have used to post your query here.
    To manage your company’s licenses through the Adobe Admin Console, the first step is to confirm that your organization has a Teams or Enterprise subscription. Once these subscriptions are set up, Adobe typically sends an activation email to the designated administrator. If your organization has a Teams or Enterprise subscription, please contact your system admin for the Adobe Admin Console to request access. For more details on admin roles, please refer to this article:https://helpx.adobe.com/in/enterprise/using/admin-roles.html

     

    If you need further assistance please share the correct Adobe ID(email with which this subscription is registered) in a personal message with me. We're here to help! Please refer this article for how to send personal message:https://community.adobe.com/t5/enterprise-teams-discussions/how-to-send-a-personal-message-to-someone-in-the-community/td-p/10660831

     

    Thank you.

    Regards,
    A.N

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