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How to transfer admin of account without access to te current admin?

New Here ,
Feb 22, 2023 Feb 22, 2023

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The current admin has left the company without transfering the ownership and are not available for contact: how can we transfer the admin role?

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Admin console , Enterprise , Manage account , Teams , Users and groups

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correct answers 2 Correct answers

Community Expert , Feb 22, 2023 Feb 22, 2023

Contact Adobe support via https://helpx.adobe.com/contact.html

Make sure you are logged in and then use the chat pod in the bottom right - ask for an Agent and they should be able to connect you with an Enterprise/Teams specialist who can help.

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Community Expert , Feb 22, 2023 Feb 22, 2023

@kglad you call me out saying that you don't know how my suggestion will help but then you list the exact same answer? Thanks.

use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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the owner should be able to use the admin console and add/removed another admim

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New Here ,
Feb 22, 2023 Feb 22, 2023

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sorry for not clearifying: but the owner is the one who left the company and are unreachable, so we are not able to use the admin console for this. So guess a better rephrasing is how we can transfer the ownership and access to the admin console to another user? 

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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Contact Adobe support via https://helpx.adobe.com/contact.html

Make sure you are logged in and then use the chat pod in the bottom right - ask for an Agent and they should be able to connect you with an Enterprise/Teams specialist who can help.

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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i don't see how @kevin stohlmeyer's suggestion can help you.  do you have the name and contact info of your support person?

 

if not, try general adobe support*.  if that fails, we'll flag an adobe employee to this thread and get you help.

 

*

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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@kglad you call me out saying that you don't know how my suggestion will help but then you list the exact same answer? Thanks.

use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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oops, my error.  i thought you were suggesting the op use the teams/enterprise console.

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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Besides the clean solution by @kevin stohlmeyer, I would also have a less clean but working solution, if the contract owner used his corporate mail to create his Adobe ID. You simply hijack his account, by changing the password (as the e-mail address should be accessible to the IT department) of that Adobe ID account and logging in. Changing then the contract owner should be an easy part.

 

In general, that should have been done before leaving the company. I also would attribute admin rights to at least 2 users, so that in case of an urgent need, at least one can get active. You can invite as many administrators as you want. Administrators do not need to have a plan attached. There can be only one contract owner. We solved this by inviting a second main administrator, who does not accept the transfer until I die unexpectedly of overwork… You get the trick, one main contract owner, one emergency contract owner. Both need to be trustworthy, as they can really mess it up.

ABAMBO | Hard- and Software Engineer | Photographer

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