LWS Serial Number

[LOliver-Dm7NJu]

Hello,

I have a question about the Adobe LWS Site.

I purchased Adobe DC from a reseller and got the link to the LWS Site. On that site I found the download link to the Adobe Pro DC ESD Classic but there is no serial number under licenses. Do I have to activate something else?

If I install the App, it is asking for the key or the Account, but also in the Adobe Account, there is no information about the Adobe DC...

Regards

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

[Tariq Ahmad]

Hi loliver,

To find a serial number associated with your order, you may check this: Adobe Licensing Website | Serial numbers, orders, and accounts

-Tariq Dar

[Pierluigi5023]

Hello, my LWS acount opened in 2011 Personal info removed by mod: Email when I bought a CS5 was closed in 2017, so now I am not able to download the Adobe Acrobat X Pro and the related serial number.

@AnandSri @Tariq Ahmad  Do you know if there is a way to have them from Adobe?

Thanks a lot!

[Pierluigi5023]

Personal info removed by Mod: Order details of serial number based product

[AnandSri]

Hi @Pierluigi5023 

Hope you are doing well. I have checked the account and it has been deactivated a long back and once an ID is deactivated/deleted, the related access to Adobe services are disabled.

There isn't much that can be done if a license was associated with a deleted email address. (Email ID & Order details removed from the post due to security reasons, don't share any personal info on public forums).

I have shared some instructions via direct/private message, please check your community inbox.

Thanks,

Anand Sri.

(Edited response)

[LOliver-Dm7NJu]

Hi Tariq,

I already checked this link in LWS:

But under Downloads I see my order:

But if I try to install the Software, it is asking for a license key or an account that has an active license....

[AnandSri · Accepted solution]

Hello LOliver

I have checked the records and the order details with your current Adobe ID and found that the current order placed is for Acrobat Pro DC 2015 12.0 Windows ESD Classic is an order to download the product. It's not an order with a serial number.

You have to contact the reseller who placed the order and have to ask them to place a new order with serial/product key. Once the order is placed, you will get a serial number and will be able to see it on Adobe's licensing website Adobe Licensing Website | Serial numbers, orders, and accounts

I have also sent you a private message with more details, please check your email inbox.

Regards,

Anand Sri.

[LOliver-Dm7NJu]

Hi!

thanks for your reply. I will get in contact with the reseller.

Regards

Oliver