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Make CC UninstallString Completely Silent to Uninstall Software

Guest
Oct 23, 2017 Oct 23, 2017

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The UninstallString in  the registry for CC products is as follows

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\Uninstaller.exe" --uninstall=1 --sapCode=ILST --productVersion=20.1.0 --productPlatform=win64 --productAdobeCode={ILST-20.1.0-64-ADBEADBEADBEADBEADBEA} --productName="Adobe Illustrator CC 2015.3" --mode=2

When I run this in CMD, it open Creative Cloud application and asks the user if they want to keep the preference or remove the preference before uninstalling it.

How can I suppress this prompt and make the uninstaller competently silent. I don't care if preferences are kept or removed, but I don't want any prompt for the user.

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correct answers 1 Correct answer

Adobe Employee , Oct 31, 2017 Oct 31, 2017

Another option is to use the Creative Cloud Cleaner Tool. This allows you to choose which apps you want to uninstall by uncommenting an xml file.

See Use the Creative Cloud Cleaner Tool to solve installation problems

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Adobe Employee ,
Oct 25, 2017 Oct 25, 2017

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Hi,

We recommend to use Creative Cloud Packager to build an uninstall package.

Details and command lines are here

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Contributor ,
Oct 25, 2017 Oct 25, 2017

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"Details and command lines" point to a broken link (Can't find the Server)

Ric

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Adobe Employee ,
Oct 26, 2017 Oct 26, 2017

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Sorry, the forum seems to be scrambling the url. Paste the following in to your browser.

helpx.adobe.com/enterprise/package/help/create-uninstall-package.html

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Contributor ,
Oct 26, 2017 Oct 26, 2017

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Eureka!

The disclosure triangles let you choose the full versions to uninstall. That's exactly what I was looking for. Thanks, Alister (and the Helpx people).

Ric

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Contributor ,
Oct 27, 2017 Oct 27, 2017

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Well, the packaging tool still seems to be missing uninstallers for most of the more recent CC2017 apps, even when I drilled down under the triangle. What's interesting is that it will remove the 2018 versions quite effectively. I've had to independently launch many of the 2017 installers manually.

Has anybody else noticed this?

Ric

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Guest
Oct 30, 2017 Oct 30, 2017

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@Ric@PCC

yes, that is the exact reason I was looking at because there are only so many version available in the CC Uninstaller packager to uninstall a product.

It would be great to use the UninstallString and a flag to make it silent.

Creating an uninstaller for each version manually is not efficient at all.

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Guest
Oct 30, 2017 Oct 30, 2017

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alisterblack​ The package does not list all the version avialbe to uninstall.

Is there a way to use UninstallString and make it silent? Appreciate your help!

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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Another option is to use the Creative Cloud Cleaner Tool. This allows you to choose which apps you want to uninstall by uncommenting an xml file.

See Use the Creative Cloud Cleaner Tool to solve installation problems

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Contributor ,
Oct 31, 2017 Oct 31, 2017

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I haven't checked recently, but most of Adobe's documentation says to uninstall first and then use the CC cleaner tool. However, I was working with one of Adobe's support techs to untangle an install issue once and learned unofficially that the tool was okay to use as an installer. It would be nice to have that confirmed, if you could be so brave, Allster.

Ric

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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The CCP uninstall option is easier and better for the current apps but for older ones the CC Cleaner Tool definitely has its uses.

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New Here ,
Apr 11, 2018 Apr 11, 2018

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Broken link

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Adobe Employee ,
Apr 17, 2018 Apr 17, 2018

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Are you looking for this?

Uninstall Creative Cloud Products

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New Here ,
May 27, 2022 May 27, 2022

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LATEST

Is there any way to stop the "keep preferences" dialog from showing up WITHOUT using the Cleaner Tool? On the Uninstall Creative Cloud Products page it lists a --deleteUserPreferences parameter but using it does not stop the dialog from showing up. This should be possible to do.

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