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October 23, 2017
Answered

Make CC UninstallString Completely Silent to Uninstall Software

  • October 23, 2017
  • 2 replies
  • 19303 views

The UninstallString in  the registry for CC products is as follows

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\Uninstaller.exe" --uninstall=1 --sapCode=ILST --productVersion=20.1.0 --productPlatform=win64 --productAdobeCode={ILST-20.1.0-64-ADBEADBEADBEADBEADBEA} --productName="Adobe Illustrator CC 2015.3" --mode=2

When I run this in CMD, it open Creative Cloud application and asks the user if they want to keep the preference or remove the preference before uninstalling it.

How can I suppress this prompt and make the uninstaller competently silent. I don't care if preferences are kept or removed, but I don't want any prompt for the user.

This topic has been closed for replies.
Correct answer alisterblack

alisterblack​ The package does not list all the version avialbe to uninstall.

Is there a way to use UninstallString and make it silent? Appreciate your help!


Another option is to use the Creative Cloud Cleaner Tool. This allows you to choose which apps you want to uninstall by uncommenting an xml file.

See Use the Creative Cloud Cleaner Tool to solve installation problems

2 replies

New Participant
May 27, 2022

Is there any way to stop the "keep preferences" dialog from showing up WITHOUT using the Cleaner Tool? On the Uninstall Creative Cloud Products page it lists a --deleteUserPreferences parameter but using it does not stop the dialog from showing up. This should be possible to do.

alisterblack
Community Manager
Community Manager
October 25, 2017

Hi,

We recommend to use Creative Cloud Packager to build an uninstall package.

Details and command lines are here

Ric5
Inspiring
October 25, 2017

"Details and command lines" point to a broken link (Can't find the Server)

Ric

alisterblack
Community Manager
Community Manager
October 26, 2017

Sorry, the forum seems to be scrambling the url. Paste the following in to your browser.

helpx.adobe.com/enterprise/package/help/create-uninstall-package.html