Remove old administrator

[kita43456019]

I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.

Any help you be appreciated

[Manan Joshi]

Moving this to Enterprise and Teams forum for better support.

-Manan

[Abambo]

By chance, that admin isn't the contract owner?

Try to remove the admin privilege first to demote him to a standard user. Then delete!

[kita43456019 · Accepted solution]

Thank you, the issue is resolved now - had to jump onto a live chat.
The user had all admin privilages removed, but as he was the contact owner it wuldnt let me change or delete him

[Abambo]

You're welcome. 

[JMIDD671]

I tried that, and it didn't work.

[kglad]

@JMIDD671 

what problem are you trying to resolve and what failed?

[JMIDD671]

I found the issue. I was attempting to remove an old admin. turns out he is listed as the contract owner for the account. I still don't know how to change it, but have an open ticket with Adobe support, as mentioned above it fixed the issue for a previous poster. I am guessing the ownership must be first re-assigned, prior to demoting or removing said person as an admin.

[kglad]

correct.  there's always has to be an owner (and an admin).

[JMIDD671]

Thanks - we had a few admins listed, just got access and didn't realize he was the owner. A quick check and verification, and the it was laid clear. @kglad Now how do you change ownership?

[kglad]

i think you have to be the owner or be invited by the owner.  here's more info, https://helpx.adobe.com/enterprise/using/change-contract-owner.html#:~:text=In%20countries%20served%....

[JMIDD671]

thanks again!

[kglad]

you're welcome.