Unable to Leave Adobe Organization or Delete My Account/ 'Leave Organization' Option Not Visible

[仕賢邱21924433]

Why does it not show the leave organization button?

[Guest]

how does one do that if there are no other ppl to assign? as global admin why wouldn't that allow you the "right" to leave/delete org, and then delete account?

[Kevin Stohlmeyer]

@Deleted User Enterprise accounts are normally assigned when there are over 50 users in a company. How do you have one with only one person?

[Guest]

honestly, it was news to me. 

[jasmyn_7232]

did you ever figure out the answer to this?? trying to do it myself and am in the same situation 

[Anshul_Nautiyal]

Hi @jasmyn_7232 

Thanks for reaching out. I have sent you a personal message, please check.

Regards,

AN

[WhoTheHell377773965efr]

Almost same thing happening to me. I have an old, personal account that was highjacked by "Mary Maloney" who assigned herself administrator. I cannot delete without removing her, and I can't remove her because she's the SOLE ADMINISTRATOR! Customer Service is brain-dead less than useful. I stopped using Adobe years ago but I hate being connected to this company in any way. "WhoTheHell" is the name I changed the account to, just to mess with Mary, whoever she is. Grr.

[Guest]

Since 4 weeks I try to delete my account. Even with the help of 4 support staff (up to now) this is a mission which obviously cannot be accomplished. 

I had a Adobe Team account by mistake. I was the only person in my company using that account, there was only on subscription for this account.

Because the Adobe Team account is mor expensiv then a individual account my company told me to get rid of it. 

I successfully canceled my subsription. The idea was to delete the Adobe Team account and my account within that Adobe Team account to get a fresh start with Adobe.

Now, this plan failed so far. At the moment I'm a member of a "deleted org". I cannot leave this "deleted org" and as long as I cannot leave the "deleted org" I cannot delete my account. 

With this setup it is also not possible to start a new subscription. The only chance I had is using a new e-mail address which I didn't get from my company. I had the support of 4 Adobe staff in the last 4 weeks and none of them was able to delete the accounts. I answered 3 e-mails with "I agree" , which seems to have no effect so far.

I don't understand why it's so difficult to delete a team account, especially if you're the only person on that team.

[Anshul_Nautiyal]

Hi @Deleted User ,

Apologies for the delay in response, and thank you for reaching out. Upon checking on our end, you have been removed from your previous Teams contract. You should now be able to delete your Adobe ID.

Please follow the steps outlined in this document:
https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

Kindly try the steps and let us know if you encounter any issues. We're happy to assist further if needed.

Regards,

AN

[Guest]

Hi @Anshul_Nautiyal 

I contacted Adobe support this morning again, I confirmed the deletion again (the fourth time, I think) and was advised to wait at least 30 days in which I should not log in to my account. After this period of time everything should be deleted.

However, I'm a bit in a hurry. I have no software to work with since 4 weeks now and now I should wait another 30 days. For me that is not possible. My work piles up. I installed GIMP and INKSPACE and hope to get around with these two apps. I just do not have the time to wait any longer. 

By the way: after I received your message, of course I tried it again to leave the deleted organization. It is just not possible. Not at the moment at least. Maybe in 30 days, nobody knows. 

Just to recall: All I wanted to do 4 weeks ago, after I canceled my subsription for the Adobe Team Account, was to delete the accounts and make a fresh start with Adobe. Easy peasy, I thought. I was the only user, I was the only admin. How hard could that be, I thought.

After 4 weeks I have to say: what a mess.

I have have an individual private Adobe CC account which I use for private work and which has nothing to do with the Adobe Teams account I had at work. For this I'm really thankful. 

Anyway, thank you for your support. At least you tried your best but the Adobe account system beated us both.

Kind regards

Michael

[Anshul_Nautiyal · Accepted solution]

How to leave your organization-owned Adobe account?

If you are using an Adobe ID (a personal account created and managed by you), you can leave the organization by signing in at https://account.adobe.com/profile. The option to leave the organization is only visible if your license is assigned to an Adobe ID.

If your account is a managed account—using an Enterprise ID or Federated ID—you cannot remove yourself. In this case, you must contact your administrator to request removal from the organization. To learn more about identity types, refer to https://helpx.adobe.com/enterprise/using/identity.html.

For steps on how to contact your administrator, please visit: https://helpx.adobe.com/enterprise/kb/contact-administrator.html.

If you hold any administrative roles within the Adobe Admin Console, you will need to transfer or revoke these roles before leaving the organization:

• If you are the contract owner, you can transfer your role to another system administrator by following: https://helpx.adobe.com/enterprise/using/change-contract-owner.html.
• If you are a system, product, product profile, or user group administrator, you can either contact another system administrator to revoke your access (https://helpx.adobe.com/enterprise/kb/contact-administrator.html), or you can add another administrator to the same role. Once they accept the invitation, ask them to remove your administrative access: https://helpx.adobe.com/enterprise/using/admin-roles.html#Editenterpriseadminrole.
• If you are a deployment, support, or storage administrator, please contact your system administrator for role removal.

Before leaving the organization, ensure you make a local backup of all files, photos, videos, and projects stored with Adobe. Once your account is removed, your access to apps and services provided by the organization will be revoked, and the apps may display try/buy prompts. For guidance on how to transfer your assets, refer to: https://helpx.adobe.com/enterprise/kb/transfer-assets.html.

If you wish to delete your Adobe account after leaving the organization, you can follow the steps provided here: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html. You may also refer to this article: https://helpx.adobe.com/enterprise/using/leave-organization.html.

Please note: If your organization’s only administrator or contract owner has left and you no longer have access to the Admin Console, you will need to contact Adobe Support to request a transfer of admin rights.  Alternatively, you can respond to this post to receive further assistance.

Thank you. Please post here if you have any questions related to this query.

[Guest]

Hi,

I'm trying to permanently delete my Adobe Account.
From my privacy page, I'm starting the process following the Adobe instructions (https://helpx.adobe.com/manage-account/using/delete-adobe-account.html).

When I get to step 5, I'm asked to leave a deleted organization (Name-Deleted-Org).
The problem is when I do so, Adobe is informing me that I left this organization and I do not receive any e-mail confirmation.

Then I'm stucked to this step and cannot go further.

Has anyone got this issue as well ?
How can I proceed with my account deletion ? (I would love to get in touch with a human from Adobe support, but I can't find a clear path to do so.)

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Guest]

Thanks @kglad, I followed your instructions and I could get to a kind human (and efficient).

[kglad]

you're welcome.

[Just Shoot Me]

Why are you ("You") Clicking "Leave Organization" ??????????????????

Is your account tied to an Enterprise or Teams Subscription?????

If not you should NOT be clicking that button. You should be clicking the "Cancel Plan" Button. and then Cancel any and all plans you are subscribe to. Then you get the screen in step 6 and then the screen in step 7 to actually Delete your Adobe Account.

If you are a member of an Enterprise or Teams subscription you need to Contact the person that is in charges of that Enterprise or Teams Account.

You should not be Clicking that button

[Just Shoot Me]

I suggest you actually Read all the steps in that HelpX page. It seems very clear to me and you are Clearly click the wrong button, "Leave Organization".

[Guest]

Hi @Just Shoot Me ,
I can assure you that I have read all the instructions before posting this message. 

My account WAS tied to an Enterprise subscription.
We did cancel our subscription a few month ago.

On step 5, I can only click on "Leave Organization" next to the name of my organisation followed by "-deleted-org".
There is no plan or other CTA available on step 5 (except for "Previous" & "Back to account").

I am the person who was in charge (admin) of the Enterprise account.

The support will handle my request through their backend support team.
They couldn't do anything else for me.

[Just Shoot Me]

Your post was moved to a better forum, Enterprise & Teams.