A

Anonymous

解決済み

Audio cutting out Randomly and Video stopping most of the time

Forum|Forum|12 years ago
April 14, 2013
返信数 3.
159294 ビュー

im using firefox and i recently upgrade to 11.7.7 and the same goes with shockwave , im now starting to get these VERY ANNOYING bugs were il be sitting watching a video and then the audio just cuts out for no appearing reason and then short after the audio cuts out the video STOPS , even tho the video was buffered within sec (have a Amazing Internet) so Internet cant be the problem , this is starting to annoy the crap out of me and does anyone know a quick fix for this , i think i may need to go back and re-install the older version , so far its happened on google and on WatchOP & AnimeFreak - and tested a couple of videos on youtube and it does not happen or at least it did not happen when i played those 3 videos

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解決に役立った回答 MrX1980

Hello, in all DxDiag files I see the same outdated audio driver (11/20/2010 / Realtek HD Audio)

Please download and install the latest audio driver from here:

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Update:

More with this old driver:

https://bugbase.adobe.com/index.cfm?event=bug&id=3553630

...

Seems to be an audio driver bug caused/delivered by Microsoft (Windows Update). This will be the reason why so many users are affected.

Driver Provider: Microsoft

R

Roninator

Participant

Now I have started getting this problem on google chrome, but none of the solutions mentioned above work for me

jeromiec83223024

Community Manager

@lucas: You're better off opening a new thread specific to your situation so that we can give you personalized advice.

Reboot. If the problem persists, start with the video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're on WiFi, try plugging directly into your router. If the problem goes away, restart the router. If it persists, you'll probably need to better tune your wireless network, which is beyond the scope of what we're prepared to handle here.

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

jeromiec83223024

Community Manager

Given the age of this thread, and the fact that the history isn't helpful in fixing current video playback issues, I'm going to lock it.

If you're experiencing problems, please try my advice above, then open a unique thread about your problem. If the problem is *not* specific to the Flash Player Beta, please open it in the Using Flash Player forum, not here, in the Beta forum.

jeromiec83223024

Community Manager

Thanks for the feedback. I'd like to get an actionable bug filed.

It would be helpful to get some additional information to help narrow things down.

- URLs to a couple videos with the problem

- What quality are you watching them at (380p, 720p, etc)

- Are you watching them in Full-Screen mode, or embedded in the browser window

To help troubleshoot we'll need the following system information:

- Operating system

- Browser and Version

- Specific Flash Player Version (example: 11.7.700.178) - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Try disabling Hardware Acceleration, using the instructions below. Does the issue go away for you?

- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.htm

If so, it would so helpful to get your system hardware and driver details. Instructions for finding this information can be found here:

- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users

- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Mac_OS_users

R

RobinDobbie

Participating Frequently

I've been having the same problem, and I've done a few things to attempt to resolve the problem, but to no avail.

I've tried an external sound card, new USB ports(Belkin PCI card), 4 different browsers(Chrome, Firefox, IE9, Opera) and the problem still persists. In my experience, audio will randomly cut out, but in the case of youtube, the video will continue to play. Changing the position sometimes fixes the problem until it cuts out again. Sometimes, the only way to get audio back is to refresh the page.

youtube video URLs:

http://www.youtube.com/watch?v=nk7ConblPbw

http://www.youtube.com/watch?v=osavObqP-5w

http://www.youtube.com/watch?v=bsGMJI0D9vo

Video quality: Due to ISP youtube throttling, I almost always watch at 360p. The problem exists when the video is embedded or at youtube.com. I usually don't watch full-screen. The problem can occur if the flash audio tab is not open.

Windows 7 Professional SP1

Chrome 26.0.1410.64 m

Firefox 20.0.1

Opera 12.15

Internet Explorer 9.0.8112.16421 64-bit

Flash version in Chrome: 11.7.700.179

Flash version in Opera: 11.7.700.169

Flash version in Firefox: 11.7.700.169

Disabling hardware acceleration is not an option in Chrome's flash settings. The first tab simply does not exist. The option is in firefox, however.

A screen shot of the settings box I took on the flash sample video page using Chrome:

Here's my dxdiag: http://www.mediafire.com/view/?qu6uoyfy6tddg22

T

ToeKneeAre

Participant

Comparing HTML5-based Youtube videos with Flash-based Youtube videos is a good troubleshooting step.

- HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w&html5=True

- Non-HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2we

I am experiencing this same issue with sound cutting out followed by video stopping. I am using Firefox 20.0.1 and Flash 11.7.700.169

Web pages include: narutoget.com bleachget.com watchop.com

I watched both videos you posted and neither of them paused.

I am running video and sound through HDMI wirelessly to a television (since sound drivers / output device may be part of the problem).

Here is my dxdiag up to the sound information. (sorry, I don't know how to upload it to a webpage like everyone else did).

------------------

System Information

------------------

Time of this report: 5/14/2013, 00:04:41

Machine name: TONY-PC

Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: OptiPlex 755

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04

Processor: Intel(R) Core(TM)2 Duo CPU E4400 @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 4096MB RAM

Available OS Memory: 3070MB RAM

Page File: 4304MB used, 1832MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: ATI Radeon HD 4300/4500 Series

Manufacturer: ATI Technologies Inc.

Chip type: ATI display adapter (0x954F)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_02A41043&REV_00

Display Memory: 1784 MB

Dedicated Memory: 505 MB

Shared Memory: 1278 MB

Current Mode: 1680 x 1050 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: PHILIPS

Monitor Id: ZIN0206

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Monitor Name: Generic PnP Monitor

Monitor Model: VX2025wm

Monitor Id: VSCE51D

Native Mode: 1680 x 1050(p) (59.954Hz)

Output Type: DVI

Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

Driver File Version: 8.17.0010.1077 (English)

Driver Version: 8.850.0.0

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 4/20/2011 01:09:06, 676864 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71EE2-D60F-11CF-C677-AE22BEC2C535}

Vendor ID: 0x1002

Device ID: 0x954F

SubSys ID: 0x02A41043

Revision ID: 0x0000

Driver Strong Name: oem21.inf:ATI.Mfg.NTx86.6.0:ati2mtag_R7X:8.850.0.0:pci\ven_1002&dev_954f

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Not Supported

DXVA-HD: Not Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: AMD HDMI Output (AMD High Definition Audio Device)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: AtihdW73.sys

Driver Version: 7.12.0000.7700 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 11/17/2010 06:04:24, 101392 bytes

Other Files:

Driver Provider: Advanced Micro Devices

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (2- Logitech EasyCall Speakerphone)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: USBAUDIO.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

Date and Size: 11/20/2010 03:59:44, 80768 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

O

Outing1

Participant

I just literally upgraded mine 15 minutes ago. I just started having the same issue. This is on you tube. The video continues to play but the sound just cuts out. If I move the video forward by grabbing the bar the sound comes back for a few seconds then goes away.

A

Anonymous

Same here.

Just now, my videoes have started suddenly going mute, but still going forward. The sound comes back if I fast forward or reverse the video a little and it comes back, but then goes out again shortly after.

Very, very annoying.

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