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Participating Frequently
March 26, 2018
解決済み

Flash Player 29.0.0.113 causing IE 11 on Windows 10 (64 bit) to hang and display "recover web page"

  • March 26, 2018
  • 返信数 1.
  • 2635 ビュー

This appears to be the same as outlined in the following bug but this one is NOT FIXED BY VERSION 29: Flash Player 27.0.0.159 causing IE 11 to recover web page

I attempted to log the bug here (https://tracker.adobe.com) but the form always responds with "Bug Submission Failed" and no reason given as to why it failed. Below is the info.

Flash Version: 29.0 (29.0.0.113)

Problem Description: Using the latest version of IE 11 on Windows 10 (64 bit) with all of the latest Windows updates. The web site in question uses flash components and it freezes after some usage time. Sometimes it freezes as it loads the flash-based forms (it is a ColdFusion site using Flash forms). The site does NOT freeze up when using IE 11 on Windows 7.

Steps to Reproduce: The web site becomes unresponsive at different times while using the application. Sometimes it freezes up while initializing flash forms. Other times the page appears to be loaded but then the user discovers that the browser is hung. Clicking on the page results in IE 11 displaying an error that the page is unresponsive and offers a button to "recover web page". Clicking that reloads the page and usually the Flash components load fine again. Use the app for a while again and it freezes again.

Actual Result: Web page freezes and IE 11 is unresponsive when using Windows 10 (also reported by users on Windows 8). Users on Windows 7 do not experience the lock-up.

Expected Result: Web page that uses Flash forms will work when using IE 11 on Windows 8 and Windows 10 as it does when using IE 11 on Windows 7. Flash forms will not lock up.

Any Workarounds: None. Users who have switched to using FireFox have found they do not experience the issue.

Hardware Info: Have seen the issue across a variety of hardware platforms. The common denominator is Windows 8 or newer and IE 11.

Operating System: Windows 8 or newer

Graphics Info: Systems have been updated with the latest video drivers available and the issue still occurs.

OS: Windows 10 64 bit

Failure Type: Crash

Frequency: 100% - Always (after some time navigating around the app)

Locale: English

I also have a dxdiag dump that I could share.

    このトピックへの返信は締め切られました。
    解決に役立った回答 jeromiec83223024

    Messaged you with some info to get you started. Thanks again for your offer to help!!!


    Hey, just wanted to follow up on this.  I was able to log in and poke around, but I was not able to reproduce the symptoms you're describing.  I followed up with a request for steps that might reproduce the problem, but didn't hear back.

    My suspicion is that this is a product of specific GPO (Group Policy Object) settings that you've deployed to managed clients in your environment.


    You could suss this out by trying to reproduce this on a stock Win10 image that doesn't have those GPOs applied (i.e. don't make it a member of your Windows domain).  If the issue doesn't reproduce there, then you can use the local policy editor to add your custom policies individually until you identify the culprit.

    Other things I see with complex applications tend to come down to application logic issues.  A recent "escalation" had to do with an application where the company was basically loading their entire multi-gigabyte database into their application, instead of providing only windowed, relevant views of the data.  They were also using 32-bit browsers, and were hitting the 2GB per-process limit on addressable memory space. 

    We see similar patterns a lot, where either applications are just loading ridiculous amounts of data (which is never used) into the client,  This has a huge impact on overall performance (consider garbage collection, where we have to walk a list of all of the instantiated objects to see what needs to be freed).

    Alternatively, we frequently see scenarios where objects that get instantiated are never dereferenced, such that they *can* be freed by the garbage collector.  In that instance, the number of objects grows constantly as the application gets used, up until the process either runs out of memory, or where the number of managed objects just becomes so computationally expensive that the application grinds to a halt.

    For those kinds of things, we provide a profiling tool called Adobe Scout, which would tell you useful things like "what's using all that memory?", "where's the application spending all of it's time?".   There are also some pathological situations in Flex where you can end up with the UI constantly resizing itself on every frame at specific screen resolutions and pixel depths due to floating point rounding errors and things.  If you see that the application is spending all of it's time in framework code, that's a pretty good indication that you need to look at those kinds of possibilities.  (Flex itself reached its end of life back in 2011, but we donated the code to Apache, and they've been updating it diligently for the last several years.  They're up to something like Flex 16 at this point, and as you can imagine, there have been more than a few bugfixes in that time.)

    返信数 1

    JeffLindner作成者
    Participating Frequently
    March 28, 2018

    Any response from anyone at Adobe on this or any suggestions for how to move this along? I see that Adobe staff member jeromiec83223024 responded to the item I referenced as being very similar to my issue. jeromiec83223024, are you able to take a look at this one for me? The application is using Flash forms, rendered by Adobe's ColdFusion, and the app is almost unusable on Windows 10 with IE 11 due to the Flash components hanging and/or the whole browser page hanging. We DO NOT experience this issue when using Windows 7 with IE 11 when accessing exactly the same deployed application. I really need some help on this.

    Robert Mc Dowell
    Legend
    March 28, 2018

    did you try to disable hardware acceleration on flash and/or browser to test if it's the same?

    JeffLindner作成者
    Participating Frequently
    March 28, 2018

    Yes. I disabled hardware acceleration but that is also not working. The issue persists. I have the latest Windows Updates, including the latest Flash on the latest IE 11 and I also ensured I have the latest updates for my video drivers. Note that I also tried the app using the latest version of FireFox and Flash within that browser also seems to work. It appears to be IE 11 running the latest Flash that is flaky.