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d30817
Participating Frequently
March 8, 2017
質問

initialization error installing 24.0.0.221

  • March 8, 2017
  • 返信数 2.
  • 1207 ビュー

Get installation error ("Application Initialization Error") when trying to install Flash Player 24.0.0221

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このトピックへの返信は締め切られました。

返信数 2

D
d30817作成者
Participating Frequently
March 9, 2017

No, I do not use a proxy server. How do I fix the certificate issue?

_maria_
Community Manager
_maria_Community Manager
Community Manager
March 9, 2017

I will forward the log files and information to the online installer team.  In the interim, can you please post a screenshot of your systems Local Area Network (LAN) Settings window?

Control Panel > Internet Options > Connections tab > LAN Settings

Thank you.

--

Maria

D
d30817作成者
Participating Frequently
March 9, 2017

Hi d30817

Thank you very much.  I'll forward this information to the online installer team. In the mean time you can use the offline installer I link to in my second reply.

--

Maria


I didn't see the second message with the offline installer link

_maria_
Community Manager
_maria_Community Manager
Community Manager
March 8, 2017

Hi d30817


What operating system is this on and what is the name of the installer file you are using?

--

Maria

D
d30817作成者
Participating Frequently
March 8, 2017

Windows 10.

Although I gave you the error message, I have attached a picture of those words.

Here is the installer

_maria_
Community Manager
_maria_Community Manager
Community Manager
March 8, 2017

Hi,

I'll need to get the installation log files from you to troubleshoot the 'application initialization error'.  Please provide the following log files:

  • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.
  • FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS there is another FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.  Both files are required from a 64-bit OS.

Upload the files to cloud.acrobat.com/send using the instructions at How to share a document​.  Post the link to the uploaded files in your reply.


As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.

Thank you.

--

Maria

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