Windows cursor in Fresco

Community Beginner ,
Nov 22, 2019 Nov 22, 2019

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I'm using Fresco on a Surface Pro 16, Win 10 tablet. Unfortunately I get the normal Windows cursor (arrow) when drawing. I've already searched all possible menus (windows & Adobe) to turn it off, but can't find a solution.

It's a bit irritating and I would like to see the brush size or just a dot. I don't have this problem in other Adobe products. Does anyone have an idea how to correct this?

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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This issue had been fixed for the previous reports. 

Would you please confirm the version of the Fresco app on your device?

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I've had it for about a month, so it can't be very old...


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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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We've released the latest version of Fresco yesterday and I'd request you to update to the latest version i.e. 2.0 and let me know if you still have issues.

 

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Hi Sheena,

 

Thanks for getting back to me. I downloaded the most recent version, 2.01 just yesterday. The cursor is still appearing instead of the typical circle or point that appears in photoshop.

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Just to confirm, are you using a surface pen?

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Nope, I'm working on a Huion GT221 Pro with an MSi laptop. The cursor appears both on my computer's track pad, and when I'm using the Huion pen on the tablet.

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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I've passed on the info to the engineers and they're looking into this.

 

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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I am also currently having this issue on Wacom Cintiq Pro 13.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Hi there

 

I'm getting the same issue while using a Wacom Cintiq Pro 16, I have an arrow pointer while using the pen. I have the latest version of Fresco installed.

 

Thanks.

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Adobe Employee ,
Oct 30, 2020 Oct 30, 2020

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We're working on fixing this issue.

We'll update this thread as soon as we have more details.

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Participant ,
Nov 18, 2020 Nov 18, 2020

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I am having a similar, but not exact issue. In my case, the cursor always looks like a star icon, as I mentioned in another post. I was asked to also mention this here.

 

Clipboard16.jpg

I am using Fresco on a Microsoft Surface Pro 6.

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Does this happen while using the pen/stylus?

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Dave. 

 

I received the emails you sent through the Report A Bug link. I'm going to look into them and I'll respond there. 

 

Sue.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Same issue with a Huion Kamvas 22 Plus and Windows 10 Pro. Sounds like this problem needs a lot of time to be fixed isn't? That's a pity, it may sounds not important but as an illustrator watching that mouse arrow while working ruins the experience and it is distracting other than cover the brush sign.

 

Thanks

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Same issue here. Windows cursor is always on even when using the pen. This is the pen that comes with the pen display, not a Surface Pen. Huion Kamvas 22 Plus. Windows 10, up to date. Adobe Fresco, up to date. 

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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We're working on this issue and will update once the fix is live. 

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Still facing the same issue with a Wacom One Creative Display... really looking forward to the fix!

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I'm having this problem since I updated fresco. Its not sowing the brush shape and it won't change through fresco settings. Is there something else I can do?

 

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New Here ,
Sep 11, 2021 Sep 11, 2021

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I am having this problem.  My setup is a Windows custom built gaming laptop (64gb of RAM) and a Wacom Intuos 5 Touch.  I cannot get Fresco to show the cursor any differently than a small dot (star).

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New Here ,
Oct 24, 2021 Oct 24, 2021

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LATEST

I still have this issue. Surface pro 7 with a surface pen. I have selected 'Brush stamp' under 'app settings - input- Brushes - Brush preview' but i  dont see the brush preview (and just the windows pen cursor) untill I actually start drawing (by then it is too late to be useful)

 

I want to see the brush stamp on hover over with the pen so I can see how big the stroke will be -before- I actually start painting.

 

Any ideas?

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