Color difference between CPU/GPU previews

[Mouchet0D4C]

Hi,

I have a big color problem between CPU/GPU previews.
In GPU preview, the colors become dull, bland. I didn't have this issue before the latest updates when switching between the two.
I tried to reinstall an older version, but the problem persists.
I am having the problem on both indesign and illustrator.
Do you have a solution ?

[Anubhav M]

Hello @aleny51244259,

Thanks for sharing the details. Would you mind trying to recalibrate both monitors using a different color profile and checking if the consistency is retained?

Note: Kindly use the same color profile for both monitors (if possible).

Looking forward to hearing from you.

Thanks,

Anubhav

[aleny51244259]

Hi Anubhav Majumder

I updated Illustrator to ver 27.7,  the color issues have been fixed! Thank you!!

[mlleCooke]

Hi @Anubhav M 

I'm very pleased to see that @aleny51244259  got his problem fixed, although I would like to point out that I have the same problem and my post from april 26 was never addressed. 

As a reminder:

Macbook Pro 14 M1 Max

Ventura 13.3.1

Illustrator 27.4 (Now 27.7, didn't change anything)

External Apple LED Cinema Display

Thanks for your help,

[Anubhav M]

Hello @mlleCooke,

We're sorry to hear that you're still having problems. It is possible that the external display and the MacBook are using different color profiles. Would you mind trying to use the same color profile to recalibrate the displays and then restarting the computer to check if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[AXXXXXXXXX]

Still happening for me! 

Macbook Pro M1 MAX

Ventura 13.1 

Ai 2023

[Anubhav M]

Hello @AXXXXXXXXX,

We understand how frustrating it can be to experience issues with color consistency in Illustrator, especially when working across multiple monitors. I hope the suggestions shared above helped resolve the problem. If not, we may need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

[DutchAlex]

I have the same problem on windows 10 with Illustrator 28.2 (64bit) GPU/CPU Preview change the colors.

Other colors i see when use preview GPU (Nivida) then with CPU.

This is a big bug. Please help.

[Anubhav M]

Hello @DutchAlex,

Sorry to hear about your experience. Would you mind trying the suggestions shared in this community post (https://adobe.ly/3SV2D80) and checking if they help?

Looking forward to hearing from you.

Thanks,

Anubhav

[CraigWhiteLA]

Not sure if this is still relevant, but I finally got this to work on my iMac with the latest 2024 version of Illustrator. I used Bridge to sync the color setting across Adobe products. Bridge>Edit>Color Settings> North American Prepress2. This seems to have fixed the GPU/CPU color discrepancy.

[marcelk96723337]

Hi @Anubhav M,

I'm still getting this issue:

Macbook M1 Pro

Sonoma 14.7.1

Indesign 20.2

It happens on the Macbook screen and an external LG monitor,

Any advice would be very welcome

[Anubhav M]

Hello @marcelk96723337,

Could you try recalibrating your monitor(s) for sRGB (https://adobe.ly/4cmmbdJ), restarting your computer, and then relaunching Illustrator to see if it helps?

Looking forward to hearing from you.

Anubhav

[marcelk96723337]

HI @Anubhav M 

But the problem is happening on both displays not just the built-in display. I did take a look at the calibration but when I set it to sRGB it went very dark and asked me to use a calibration device - surely this isn't the reason for the Adobe GPU/CPU problem?

Also the issue is across Illustrator and Indesign.

I just updated to Sequoia 15.4 and the issue still remains, any other advice?

[marcelk96723337]

I just checked and my LG monitor is set to sRGB already

[Anubhav M]

Hello @marcelk96723337,

Thanks for confirming. Is it the same for your built-in display as well?

Looking forward to hearing from you.

Anubhav

[marcelk96723337]

HI @Anubhav M 
Yes I get the same colour change on both screens in InDeisgn and Illustrator

[Anubhav M]

Hello @marcelk96723337,

Thanks for confirming. I have sent you a DM. Kindly check.

Anubhav