I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."
I checked the plugin folder and it is in there, yet I cannot open Illustrator. The other Adobe programs work, it is just Illustrator.
Does anyone know how to fix this so I can open Illustrator and get to work. Thanks so much!
Also, I have an iMac. Thanks.
We're so sorry to hear about this. We have recently released an update for Illustrator 2020 (v 24.2) which contains some stability fixes. If you are not already on v24.2, then we recommend you to update to latest version.
If that doesn't help, please share few more details like:
If you are on Windows machine, you may also try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24...) and let us know how it goes.
Thanks for the replied.
I'm currently using AI 2019 v23.1.1, its been working fine, and most of my colleages are starting to use the latest version which I feel like I need to update.
Yes, I just now updated the latest version v24.2 like you mentioned, after updated and I tried to launch the app and its still came up with the same message, attached is the screenshot.
I'm currently on OS v10.14.6, would this be the suspect? Should I be on v10.15.5? I have not install anything unusual lately. Please let me know if you find out anything.
Thanks for the help,
Sorry about this experience. Ideally, it should work with OS v10. 14.6 as well and OS update is the last step we would try as Catalina has it's own pros and cons. It may not allow all your applications to work, please refer to this help article (https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html) before upgrading. Please try following these steps and share your observations with us:
1. Reset Preferences: -
Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.
3. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.
I'm really appreciate your help and provided me the few alternative possible solutions with step-by-step instructions. They sound very complicated and can be confusing to me, becasue I have so much work needed to be done on AI, therefore, I don't have the time to go through these steps above. So, I decided to give it a try to "Uninstall" the whole 'Illustrator 2020' off my computer, then re-Update a few minutes later.
After the Update, I launched the Illustrator from the Creative Cloud, voila! No error message, it took me straight to the openning file page with 'Check Out What's new' page. I can't tell you how joyous I'm right now, so simple, sometimes we are over thinking it, lol.
So, I did some work, saved the work and quit out and relunched, still no error message. Keep my fingers cross.
Thank you and have a great day!
Glad to hear your issue is now resolved. Feel free to reach out if there is any other concern. We'll be happy to help.
Copy link to clipboard
Hi, I recently updated to Illustrator 24.0.1, but now whenever I start it, it says: "Error Loading Plugins" and lists a TON of plugins. I hit OK, as it is the only option, and it then says it's running in Safe Mode and has disabled Plug-In: PaintStyle.aip. I hit Close to close the dialog box, and Illustrator loads for a couple seconds and then crashes before displaying the welcome screen. This doesn't happen when I use Illustrator 2019. I've tried uninstalling, reinstalling, using an older version of 2020, etc. It still crashes every time. Any ideas?
Thanks for reaching out. I'd request updating all the plugins for the Illustrator CC2020. If you do not find any plugin compatible with CC2020, please uninstall that.
Let us know how it goes.
I don't know how to update the plugins. Is there a support article on how to update them?
If you are using any third party plugin, you need to see the plugin maker's website or contact them to check if they have any update for the Illustrator CC2020. Thanks!
I see what you mean, but I don't have any third-party plug-ins. It's listing Illustrator's built-in files when it says that some plug-ins aren't loading.
Okay, I solved the problem by uninstalling Illustrator and removing the preferences, and then reinstalling.
sorry but how to remove the preferences? I'm really confused!
This is the fix, work on adobe 2018 - 2020:
Thak you SO much! This worked!!!!
Can anyone help solve this problem for a mac? The video link provided is for pc/microsoft. I tried uninstalling and removing preferences and then re-installing and that has not worked for me. I have a long list of error loading plugins. I am working on illustrator 2020. Any other suggestions? Thanks.
Are they third party plugins?
No, they are not third party plugins.
This error happened right after I downloaded the 2020 version.
Please tell us your system and hardware.
Here is a screenshot of the plugins:
The plugins in your screenshot are DeskPack for CC 2017 (AI21), I suppose you upgraded your Illustrator from CC 2017 to 2020.
You need to install the latest DeskPack, please contact Esko.
I was about to tell you to do it and seeing you answer! glad it worked!