Copy link to clipboard
Copied
Hi,
I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."
I checked the plugin folder and it is in there, yet I cannot open Illustrator. The other Adobe programs work, it is just Illustrator.
Does anyone know how to fix this so I can open Illustrator and get to work. Thanks so much!
Also, I have an iMac. Thanks.
-Phil
Copy link to clipboard
Copied
I uninstalled the updated version and install the previous version & it worked.
Copy link to clipboard
Copied
Hi all,
We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.
Please feel free to reach out if you still need assistance. We'd be happy to help.
Thanks & Regards,
Anshul Saini
Copy link to clipboard
Copied
When opening or working in illustrator the screen either completly blanks white or blue
{Renamed by MOD}
Copy link to clipboard
Copied
Without getting some more informations, I can only guess that you probably have some serious hardware defects.
If that is not the case, you would have to provide some more details about the issue. Otherwise it is a lost request.
Copy link to clipboard
Copied
Hi there,
Sorry about the trouble. Could you please share some details like:
Also, you may try the steps suggested in the help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.
Looking forward to your response.
Thanks & Regards,
Anshul Saini
Copy link to clipboard
Copied
Hi so i'm on macOS Big Sur version 11.4
Macbook Pro 15'' 2019
Running intel Mac
It's only started happening since yesterday, i did do a software update earlier this week, i don't know if that's the issue or not. I've tried un installing illustrator and re insatlling no luck.
I only have plugins from Astute graphics installed.
I got this message earlier in the week saying that illustrator is running in safe mode.
Whole screen turns blue, but if i hold down cmd it disspears the reappers after relesase
Copy link to clipboard
Copied
Just to update, i've resetted the prefrences and that has seemed to have done the trick.
Thanks you, fingers crossed it remains resloved.
Best wishes,
Harpal
Copy link to clipboard
Copied
Glad to hear you're back on track.
Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.
Thanks & Regards,
Anshul Saini