GPU preview greyed out.

[BOT10]

Hi,

I am having a problem with my gpu preview. It's greyed out and I can't enabled it. On the performance tab, it says gpu is compatible and available. I can check the box in gpu performance and animated zoom, but somehow I can't enabled it. This is not the 1st time that it happened. It happens every now and then and it happened again today. I decided to ask it here in the forum cause I'm really pissed that I can't use it again. My gpu drivers and illustrator are both updated.

I am using a dual screen. 1 is a monitor-tablet Huion gt-191 and the other 1 is just a normal 23" Samsung monitor.

Here's the specs of my pc:

CPU: Intel I5-6600

RAM: 8GB

GPU: Nvidia Gtx 1060 6gb

I hope you guys can help me. I really need to use my illustrator as I have work to do. I can't work without the GPU preview

Thanks!

PS. sorry for the bad english. Not my 1st language

[rvdebby]

I have had customer help take this issue and not get back with a fix. No one can figure it out.  I am working on the weekend and this is happening again. Very frusterating. 

[Monika Gause]

Probably your video card is not compatible.

[HSDA]

Monika please I know you're trying to help, but you're not helping. And it's absolutely frustrating to hear something like your card isn't compatible because on 99% of the cases it is, and the problem is the coordination between Adobe systems and Windows updates, and as a user that's not even remotely our fault.

[Ananiya Jemberu]

• I am having this error too after I reinstall windows before I was working well
•  

[Monika Gause]

- which system, card and Illustrator version is it?

- has it ever worked?

- did Customer Care report back with anything? Or did they never report back?

- what did you already try to fix it? Everything that has been mentioned in this thread?

[MusicMaxEbb]

I have this problem too with one document.  To fix it, I copy and paste the artwork into a new document.  

[ds.eronix]

Its a bit late, but in case someone else goes "through" it. I have an RTX 2080 max Q card. I did everything that has been mentioned. It still did not work. At the end of the day, it was RivaTuner Statistic Server that was running in the Background that caused the problem. I just had to turn > Show on Screen Display > off, and everything was back to normal.

[danecreates]

My god.

Thank you so much. Built a new rig and I spent COUNTLESS hours reinstalling drivers and CC second guessing myself. My workflow literally reduced in half because it was greyed out and at some point thought that my card is too "new" (RTX 2070 Super).

Tried your fix thinking why would a simple graphics statistics overlay be the cause of not being able to "turn on" a WHOLE gpu function. I think this is a very specific problems for those of us who like to monitor our graphics performance in games so no wonder I couldn't find a solution other than "check your drivers."

Well this fixed it. So thankful you decided to post this fix. Literally. So. Frustrated. So glad I can get back to designing full potential again. Thank you thank you thank you!

[daniels41915326]

Your welcome Bro. Glad i could help 🙂

[ds.eronix]

Your welcome Bro. Glad i could help:)

[jackeDxx]

Hi.i dont know if anyone already solved their problem or not,but i wanted to share on how i solve mine.all i did was close gpu tweak software.then the gpu preview not greyed out anymore.hope this helps.

[Monika Gause]

Thank you for this information. I didn't even know that this kind of software exists. Is it some third party extension or application or is this built into some systems or comes with video cards?

[exxco]

Its am monitoring software wich at leat 85% or more PC gamers had instaled for monitoring temps, FPS and Overclocking the GPU. And its not the first time that RTSS (Riva Tuner Statistic Server) conflicts with other softwares. 

[Studio yknot]

You saved my life !!!! If I didn't read this I wouldve wasted so much time :D:D:D:D:D:D Thank you so much

[Benardo72]

Hi there

I have had this issue several times. Tried restarting and creating a new document. finally went into preference and click the Performance tab and click enable GPU.  Hope this helps others..

[minimumsix9977]

On behalf of the users, "Adobe Professionals," moderators, and myself in this thread, I'm a little ashamed not a single person suggested checking this first. Achum's Razor, ya'll. 

[Monika Gause]

On behalf of the users, "Adobe Professionals," moderators, and myself in this thread, I'm a little ashamed not a single person suggested checking this first. Achum's Razor, ya'll. 

By @minimumsix9977

You are asking why no one suggested this? You might want to re-read the original question (from 2018):

"I am having a problem with my gpu preview. It's greyed out and I can't enabled it. On the performance tab, it says gpu is compatible and available. I can check the box in gpu performance and animated zoom, but somehow I can't enabled it."

The thread opener clearly says that specifically this option does not work. So it won't make any sense telling them to just turn it on, right?

[sevenK]

I had the same issue but only with some files and my gpu acceleration was enabled in the preferences. I noticed by opening the files with deleting the embeded color profile it worked normal again. So this all has to do with the color profile embeded in the documents. Some profile clitch I guess. 

[Rodrigo Saiani]

SevenK, you got this! I thought it was an issue with embedding/placed images since it started happening after copy/pasting some random internet image into my file. Then I chose a color profile and it worked again. Kudos!

[pentagramwookie · Accepted solution]

Similar issue in Illustrator 2021 (25.2.1) on macOS. In my case, the only workaround that is working for me so far is to only work with linked images. As soon as I embed an image 'View Using GPU' is greyed out and everything gets clunky and slow.

If I hit undo after embedding an image it doesn't fix the bug. Quitting or restarting the computer doesn't necessarily help either. All I need to do is save the file with linked images and re-open it for View Using GPU to work correctly.

[sevenK]

Not quite the case. I usually only work with linked files and kinda had it fixed as I had written here before. Strangly though I recently have experienced the problem again with files that used to work without a problem and now all of a sudden the GPU preview stopped working with these files. I had to take out the profile of the linked image in Photoshop and update the picture in the artwork to get it to work again. Very strange. 

[jessicar98164255]

I first noticed this problem when I opened a file that only had white fills in it. Naturally to be able to see the lines I switched to "Outline view". Immediately the "View Using GPU" became greyed out and nothing I did would keep it from being greyed out. I copied the file to a new file and the feature was not greyed out. Turn on outline and viola - greyed out again.

[davescm]

I also get the loss of GPU preview with Outline view here. If I want to bring the GPU preview back, without copying to a new file, I switch back out of Outline view to Preview (Ctrl+Y) then use Window - New Window and close the original window. The new window now in use has the GPU preview back.

Dave

[ndow]

Thank you so much! That is my exact problem and that is a good solution. I hope it is fixed soon so I dont have to do this workaround.

[ndow]

This problem is now fixed for me with the update (version 25.4.1) that was available today