We are sorry to hear about the crash. Would you mind confirming if resetting preferences or reinstalling the printer driver helped, as Bill & Kevin suggested?
If not, would you mind submitting the crash report as suggested in this helpx article: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash. While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and assist accordingly.
Actually, other Adobe CC apps I have exhibits the exact same crash behavior. It also happens in exactly the same way in Acrobat Pro v. 2022.003.20281. I always submit crash reports. At least the first time or teo a behavior triggers one.
If this help, would you mind confirming if you used your email ID while submitting the crash report?
Also, would it be possible for you to share a screen recording demonstrating the crash? I checked on macOS v13.1 with Ai v27.1.1 but was not able to replicate the crash.
Have you tried resetting your Illustrator preferences. This will restore the program defaults and hopefully fix the issue.
To do so:
For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
@Bill Silbert a much easier option is to reset preferences in the General preferences window. I would do the manual only if you wanted to keep a copy of the pref file as you suggested.
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