Illustrator 2023 painel dos menus não abre

[zooiioo0]

Os painéis dos menus (File / Edit / Object / Type / Select / Effect / View / Windows / Help) não estão abrindo. Não consigo salvar, abrir novos arquivos ou modificar qualquer coisa que necessite abrir uma caixa de menu. A caixa do menu aparece em frações de segundos e some; Já reinstalei o programa e não revolveu o problema. 

(No print anexo quase não dá pra ver a caixa. Ela aparece tão rapidamente que mal dá pra ver).

[Monika Gause]

Please tell us your system specifictions and hardware.

Did this ever work correctly before? Which version is it?

[Anubhav M]

Hello @zooiioo0,

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

• Close all Adobe applications
• Navigate to C:\Program Files\Common Files\Adobe\UXP
• Rename the UXP folder to UXP.old
• Relaunch Illustrator

Looking forward to your response.

Thanks,

Anubhav

[Rubens29627110z71d]

Estou tendo o mesmo problema, alterei a pasta da forma como foi informado mas o erro persiste.

[Rubens29627110z71d]

Estou usando a versão 24.4.1 do Illustrator

Minhas configurações de sistema são:

CPU - AMD Ryzen 5 5600G with Radeon Graphics - 6 Cores
RAM - 32 GB

GPU - AMD Radeon RX 6600 - Primary/Discrete
VRAM - 8176 MB - GDDR6 1750 MHz
Windows Edition - Windows 11 Professional (64 bit)
Windows Version - 22H2

[Anubhav M]

Hello @Rubens29627110z71d,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall it from the Adobe Creative Cloud application and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Rubens29627110z71d]

Olá @Anubhav M

Funcionou somente depois que fiz o processo de desisnstalar e usar a Creative Cloud Cleaner Tool.

Muito obrigado pela ajuda!

Abraços,

[Anubhav M]

Hello @Rubens29627110z71d,

Thank you for letting us know that the solution provided worked for you. We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

Thanks,

Anubhav

[Daniela31089595ui7t]

Estou com o mesmo problema, mas não consegui resolver usando os procedimentos acima. Já usei o cleaner e reinstalei 2 vezes, mas não funciona.

Estou usando a versão 28.1 do Illustrator

Minhas configurações de sistema são:

Nome do dispositivo Acer
Processador Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
RAM instalada 8,00 GB (utilizável: 7,83 GB)
Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64

Edição Windows 10 Home Single Language 64
Versão 22H2

Adaptadores de vídeo:

- Fresco Logic IDDCX Adapter

- Intel UHD Graphics

- NVIDIA GeForce MX250

[Anshul_Saini]

Hi @Daniela31089595ui7t,

I'm sorry to hear that you're still facing issues with Illustrator's menu panel. Let's try a few more steps to troubleshoot this:

• Instead of shutting down, try restarting your computer. Sometimes, this can help resolve certain issues.

• If possible, consider updating to Windows 11. Some compatibility issues & corrupted system files will be repaired with the latest operating system.

• Create a new administrator account on your machine and check if Illustrator works correctly there. This will help us determine if the issue is specific to your user account.

If the problem persists after trying these steps, please let me know, and we'll continue to explore other potential solutions.

Best,

Anshul Saini

[Daniela31089595ui7t]

Hi. I fixed, not at the first time, but after 3 times, it worked. Thanks for your help.