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IllustratorGc.jsx script error while launching Illustrator 25.3

Jun 08, 2021 Jun 08, 2021

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Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

Screen Shot 2021-06-08 at 10.01.26 AM.png

 

 

{Renamed by MOD}

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Bug, Performance

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correct answers 3 Correct answers

Adobe Employee , Jun 14, 2021 Jun 14, 2021
Hi all, I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details. Regards, Srishti

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Adobe Employee , Aug 10, 2021 Aug 10, 2021
Hi all, Those whose are still facing this issue, we need to your help to investigate this issue further. I would request if you could share the following details: Screen recording of the issue. Logitech options app or web cam installed. Logitech driver version. Regards!

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Adobe Employee , Aug 25, 2021 Aug 25, 2021
We are investigating this issue and reached out to Logitech for permanent solution. Meanwhile users can try the below workaround. Create a JSX file with the following content: app.preferences.setBooleanPreference("ShowExternalJSXWarning", false); Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file. This will suppress the warning dialog and run the script.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Just getting this weird message after updating to the latest version of AI.

"You are about to run the script contained in the file "illustratorGc.jsx". Are you sure you want to do this? or, select Learn more for information on using scripts in Illustrator and disabling this message. "

I keep canceling it and it keeps popping up.  I have no third party plugg-ins or scripts running in illustrator

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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i belive it was logitech options...uninstalled it but latest version of illustrator is unresponsive to the point of being unusable. 

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about your experience. You may try using Creative Cloud Cleaner Tool to remove the existing installation & reinstall once done.

For the script error, please install the latest version of Logitech Options. Let us know how it goes.

 

Regards,

Ashutosh

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I had the same error and got mad about Illustrator being unusable for several hours even I was busy.

One thing I tried was downgrading the program to 25.2.3 from the Creative Cloud and the problem has been solved. No annoying popup showing up.
Sad thing that I can't use the latest Illustrator version for now, but I bet Logitech is the one who should update Logi Options for this urgent bug.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Oh and for me I am running MacOS Big Sur 11.4 with my Logitech MX Master 3 hardware.
I'm confident it has to do with the Logi Options since the file 'IllustratorGc.jsx' was found in
/Library/Application Support/Logitech.localized/Logitech Options.localized/Plugins/b230b36c-c624-40e3-a120-5486fdf4df0e/Content/LogiOptionsAdobe/jsx스크린샷 2021-06-10 오후 9.01.06.png

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello communicty,

 

One day I started my illustrator and suddenly i get this message every 5-10 seconds. I'ts really disturbing my woktflow. Can some please help me with this problem?

 

This is the message in english : 

"you are about to run the script from the stock "illustratorGc.jsx". Are you sure you want to do this? Select various sea information about using scripts in Illustrator and disabling this report."

if i click "Lees meer" (Read more), then i go to this page. But it can not help me solve the problem.

 

Kind regards,

 

Mandema

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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The below dialog box continues to pop up - after almost any action.

If I scale something, change typeface, move something the box appears.

I click continue and if I then attempt another action it appears.

I've tried a fresh install.

I've deleted or preferences.

I'm on the latest CC and Illustrator update.

 

Screenshot 2021-06-18 at 11.40.03.png

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Hi,

Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps. 

 

Similar issue thread

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

Best regards

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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This has solved the issue.

 

Thanks Charu.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I am getting this message on some files over and over again, even after I closed them: "You are about to run the script contained in the file "IllustratorGc.jsx". Are you sure you want to do this? Or select learn more for information on using scripts in Illustrator or disabling this message". 
Once I open a file I get the message ad no mather what option I click it appears over an over again.

 

This is where the learn more button leads me:
https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/automation-scripts.ug.html

Help is very much appreciated.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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This post seems to suggest it is to do with Logitech options. Does this help?

 

https://community.adobe.com/t5/illustrator/warning-message-about-script-running-in-quot-illustratorg...

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thanks I removed an reinstalled Logitech Options and now it seem to work for now. 

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I am experiencing an issue where I continually receive a pop up message "you are about to run the script contained in the file illustratorGx.jsx" Regardless of whether I click cancel or continue I continue to receive the message. 

I have done the following to no effect

  • Upgraded illustrator to the current version.
  • Deleted Illustrator Preferences
  • Upgraded OSX to 11.4
  • Upgraded Photoshop for good measure

Any help would be greatly appreciated.

Thanks

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Jun 29, 2021 Jun 29, 2021

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Hey Ashutosh, 

I've updated Logi Options already to no effect too. In fact, deleted and re-downloaded twice today already. Would appreciate some help. Thanks!

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Hi there,
I have no idea what this is, it keep popping up every 30 secs whether I hit cancel or continue or learn more.

I've never seen this before, so weird

Please help

 

Screen Shot 2021-06-14 at 5.05.34 pm.png

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Hi,

Please try solution from the following link

https://community.adobe.com/t5/illustrator/updated-to-illustrator-vr-25-3-scripting-error-appears/m-...

 

And let us know if it works for you.

 

Best regards

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Thankyou!

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi all,

 

I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details.

 

Regards,

Srishti

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Explorer ,
Jun 14, 2021 Jun 14, 2021

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Hi...I've updated to the latest Logitech app and the message it still appearing.  So have had to reinstall Illustrator 25.2.2 to hopefully stop the issue until whoever is responsible for the bug has it sorted.

Please advise as and when it's been done.  Many thanks, Daniel

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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May be worth signing up to the Logi Options+ software beta - I have just done so, and so far so good, no more messages. Out of interest are you running on an M1 Mac?

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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