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laurenh22769
laurenh22769
Known Participant
May 26, 2022
Answered

Need help, not sure what is going on...

  • May 26, 2022
  • 7 replies
  • 5279 views

I am at a loss. I haven't changed any settings that I know of but when I opened an illustrator file in Photoshop it seems to be corrupted somehow. I tried another file and it did the same thing. When I open the file back up in Illustrator it's been changed to the weird PS image and as clip groups (last image) Any ideas? I'm ready to cry. I'm afraid to open other files in PS.

 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    They are still working on it, please follow the Uservoice bug report.


    Hi All,

     

    We are glad to inform you that this issue has been fixed in Illustrator v27.0.1. 

     

    Note: The files which are corrupted will not get fixed. To fix them, first, update to v27.0.1 and ensure you relink all the images in order to resolve the issue in the existing files. Let us know if the issue persists after doing this.

     

    Thanks,

    Anshul Saini

     

    #Marking it as correct to highlight

    7 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    June 2, 2022

    Hi @laurenh22769 @icanino,

     

    We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

    This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

     

    To avoid this, you may try the following steps:

    • Embed the images in the document
    • Uncheck the "Include linked files"
    • Downgrade to an older version of Illustrator 

     

    Let us know if this works for you or not.

     

    Thanks & Regards,

    Anshul Saini

     

    Thanks, @Ton Frederiks, for highlighting this to me.

      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      June 2, 2022

      Good to hear you are working on a fix.

        laurenh22769
        laurenh22769Author
        Known Participant
        June 3, 2022

        @Ton Frederiksthank you for all of your help!

          I
          icanino
          Participant
          June 1, 2022

          Same thing happened to me with 2 files but after reopening in illustrator, no photoshop involved 😭 i dont know why i feel it has to do with the adobe update! Im dying

            Ton Frederiks
            Community Expert
            Ton FrederiksCommunity Expert
            Community Expert
            June 1, 2022

            And another similar problem:

            https://community.adobe.com/t5/illustrator-discussions/my-images-lose-color-after-closing-doc/m-p/12977687#M323683

              Ton Frederiks
              Community Expert
              Ton FrederiksCommunity Expert
              Community Expert
              May 26, 2022

              Do you mean that, when you open your Illustrator file, you get these images with yellow backgrounds?

              laurenh22769
              laurenh22769Author
              Known Participant
              May 26, 2022

              Hi Ton- Yes, when I open the file in PS to save as a JPG this happens and when I reopen the file in Illustrator it doesn't revert to the original file. It keeps this weird transformation. I know I can "export" from Illustrator as a JPG but there have been past situations where I didn't like the outcome for one reason or another. It's been a while.

              My main concern is that I don't want to corrupt client files which are wedding invitation designs. I need to create mockups and often times I do this with JPG files in Photoshop.

              As a side note, it saves fine as a PDF but I need to flatten the art to send to clients so they can't "extract" elements.

              laurenh22769
              laurenh22769Author
              Known Participant
              May 26, 2022

              Your settings look perfectly normal

              I hope @Anshul_Saini can have a look at your problem and similar ones with image color change after saving:

               

              https://community.adobe.com/t5/illustrator-discussions/lost-included-image-color-illustrator-26-3-1-on-mac-os-12-3-1/m-p/12955942#M322410

              https://community.adobe.com/t5/illustrator-discussions/colors-turninig-into-yellow/m-p/12960444#M322638

              https://community.adobe.com/t5/illustrator-discussions/png-images-are-inverted-colors-when-opening-saved-file/m-p/12963366#M322855

              https://community.adobe.com/t5/illustrator-discussions/please-help/m-p/12965339#M322966


              Oh my, I'm glad I'm not alone. I felt like I may be losing my mind. Thank you for sharing those. I hope this can be fixed. I re-linked the files on the orig AI file and saved a copy. I tried to open in PS and it's doing the same thing. I'll just have to save a copy as a PDF and open in PS from there if I need a JPG for now and as a precaution.

               

              barbara_a7746676
              Community Expert
              barbara_a7746676Community Expert
              Community Expert
              May 26, 2022

              When you open an Illustrator file in Photoshop, it get's rasterized.

              Instead of opening the Illustrator file in Photoshop, try File > Place in Photoshop. Or try copy/paste into Photoshop.

                laurenh22769
                laurenh22769Author
                Known Participant
                May 26, 2022

                Hi Barbara-

                 

                Yes, I understand that. I've been doing it this way for a while and my intent is to save it as a JPG to send to a client. I use the other actions you described too but under different circumstances. 🙂

                It's not happening to all files and when I posted in a group I belong to I found that I am not the only one this has happened to.

                 

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