Slow Performance in Illustrator/Photoshop 2022 on Windows 11

[patricks44769834]

Recently updated to the 2022 apps. I use Illustrator and Photoshop at my business. Both have become almost unusable. I'm on Windows 11 with 16GB RAM, i7, nVidia Quadro P400. Every single thing I try to do is extremely laggy, more in Photoshop but also in Illustrator. One thing I did notice when I did this update was the fans on my PC fired up like a jet. Anyone else ran into this and found a solution?

[notacyborg]

Windows 11 128GB RAM, Ryzen 9 5950x, nVidia RTX 3070Ti.  Performance is terrible.  Moving the mouse over the menu system results in the jankiest movement.  This software has become trash.  Thinking of unsubscribing to Adobe.

[dbchildress]

By build is very close to yours and the past few update cycles have killed performance. 3+ seconds and a stutter to align items in Illustrator. I'm considering alternatives as well - this is destroying my workflow.

[Besnardm · Accepted solution]

This will sound super stupid but I pulled my graphcs card out then put it back in and the slowness is now gone. I didn't even clean it, I was intending to take it to a computer store to get it checked... The guy at the store says sometimes they need reseating because they lose contact with the pins or something. Worth a shot.

[dbchildress]

Thanks, I will give it a shot. I'll go rent a forklift to remove the 300lb RTX card.

[Anshul_Saini]

Hi @patricks44769834 & @notacyborg, 

Sorry about the trouble. I would suggest you both try the following steps and let us know how it goes:

• Try the steps shared on this AMD help article (https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-...)
  Note: Select your Nvidia dedicated graphic card.
• Try creating a new user account and see if that helps.

• Rename the CEP folder to CEP.old from the following location:
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help, rename the UXP folder to UXP.old in the following locations:
  C:\Program Files (x86)\Common Files\Adobe
  C:\Program Files\Common Files\Adobe\
• If that doesn't help either, uninstall the application using the CC Cleaner tool and restart the system (most important) reinstall from the Creative Cloud Desktop app.

Let us know how it goes. We'll be looking forward to your response.

Thanks & Regards,

Anshul Saini

[notacyborg]

Latest Adobe updates seemed to fix it for me.

[Hakan5E0E]

Hi 

Eversince I updaed adobe I have horrable performans issue - Moving the mouse over the menu system results in the jankiest movement mouse is laging a lot... help 

I have 64GB DDR 4 Speed 3600mhz ram Intel i9 10980XE and grafic card RTX 3090 24GB DDR5

[Anshul_Saini]

Hi @Hakan5E0E,

Sorry about the trouble. I would like to know if you have tried the steps mentioned above, especially the AMD article? Note: The steps on this AMD help article are not relevant to AMD or Intel CPU. You must try the steps suggested there.

If that doesn't help, please make sure GPU performance is enabled in Illustrator Preferences. If you are still facing the issue, you may try the steps suggested in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...). If that doesn't help either then, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

Thanks & Regards,

Anshul Saini

[Besnardm]

What do these folders do or have in them and how can I find out what mine have so I don't delete anything I need/use? I have the same problem, both programs are unusable and lag for well over 3 seconds for every one command in IL, PS is even worse. It does it for everything, even if that's clicking a tool or pressing an arrow key and if I let go of say control it doesn't apply the action like control was pressed resulting in weird things happening.

This is a recent change. I notice cloud says it updated my programs 3 days ago and I wonder if this is a new bug or error causing this. Also I do not have the second folder so unsure if that's moved? I'm not going to create a new user account that's crazy.....do you have any updated instructions I can give a go? I will try uninstalling and reinstalling also.

[Besnardm]

Uninstalling and reinstalling hasn't worked. Updating my nVidia drivers didn't help either :(.

[Besnardm]

Resetting preferences and cleaning didn't work. I was about to give up when I decided to uncheck the only performance option in IL which was GPU performance. It's working better but still lagging. What does this mean? My graphics card is comptible. Can you please help me fix this? 🙂

[Besnardm]

Being unable to edit my posts here is a little annoying lol.

To be clear it's picking up and moving groups of objects better but it's taking 5 seconds to "drop" them where the cursor takes them. Before it took 3 seconds to pick up, to move, and to drop.....so when I say better it's not really great and still unusable.

It's not my file, this happens with all files new or old. It does seem to be okay at first then goes sour, regardless of the file open (whether it's big or small).

[paulosilvano]

Did you manage to fix it? The performance is horrible for me as well on Illustrator... scrolling, zooming out and in, using the menus... EVERYTHING is just unusable.

My specs: i9 9900KF / 64 GB DDR4 / Nvidia RTX 2060 6GB.

It was everything normal before updating to 2022 version. I tried all steps listed above from the Adobe support...

Nothing changes, thinking of downgrading to a older version of illustrator.

[Besnardm]

Hello!

I have not. Interestingly I have the same card but worse PC Specs, but it's always run beautifully for me.

So there were some developments. Firstly I think the latest driver was corrupt for me as it didn't uninstall the old version and was crashing the Nvidia control panel and the GeForce Experience app showed both last two installed.... so I had to go and wipe all graphics drivers and reinstall this one in safe mode. Secondly I am not 100% certain but I suspect my graphics card is broken. If I turn off all noisemakers (fan, aircon, etc) and do a userbenchmark test when it does the 3D animation I hear noises like faint metal screaming but the fans move just fine, I think the fans can't rev up leading to this issue.

So I reinstalled the drivers after that and deleted all my Nvidia and IL preferences which is going to really hurt later on and it did get better but it's still unusable....I don't know if it's actually IL and PS at this point...I'm really thinking it's Nvidia drivers, or my card is broken. But I could be wrong. I'll know in a week if it's my card. I'll let you know. I encourage you to clean yours and maybe double check it's not failed too. If it has please let me know. Mine is only 2 years old, under a 3 year warranty. Also for what it's worth there was a recent Microsoft and Nvidia update and either or both may have played a roll in this....so there's a lot of things to troubleshoot :(.

[Anshul_Saini]

Hi @Besnardm & @paulosilvano,

I am sorry to hear about your experience. I would request you to share a few more details like:

• The exact version of OS & Illustrator
• Does Illustrator lag or slow down while working on a specific file or all?
• Does this happen while working on new files or old files?
• Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

[Curtiss22982137hd2c]

Okay, I've tried your solutions and have gotten nowhere. I'm running a DELL XPS8950 with an i9-12900K -3.2ghz processor and 64 GB of RAM. I should be doing things with ease but it is quite the opposite. The program is slow to open and the process of cutting and pasting items within/or between documents is a time consuming event.  Please help!

[Besnardm]

This will sound super stupid, but try it. Take your graphics card out, clean it and your computer, then put it back in. For some reason reseating the graphics card fixed this issue for me.

[Curtiss22982137hd2c]

I wish I could say it worked, but it didn't.

Thanks for the suggestion though! 

[paulosilvano]

Since the moment I replied here for the first time, until now I had downgraded my versions from Illustrator and Photoshop.

Easiest Solution (but not optimal since I'm paying for this product and I wanted the most recent versions) :

Stable versions for me:
Illustrator: v25.4.1
Photoshop: v22.0

Now it seems to be working fine, with the excepetion of a really annoying bug on Illustrator that prevents me from copy and paste large vector files sometimes.

Since I'm full of projects I can't simply update everything just to see if they fixed in the latest patches.

I should try it at the end of the year.

[Srishti Bali]

Hi all,

We understand how frustrating performance issues are. We have consolidated the most popular solutions that help fix these issues. Please check this help article for more details.

If you still need help, feel free to reach out. We'd be happy to help.

Regards,

Srishti

[Curtiss22982137hd2c]

Thanks for your help, but I've already tried these solutions before posting here. I've been having this problem for a while, on two different computers, and I keep hoping with each update the "copy and paste" issues are resolve but that is never the case.

Any help you can give will greatly be appreciated    

Thanks!

[Curtiss22982137hd2c]

Thank you Sarthi at Adobe! We found there was a conflict with a plugin. I use the plugin at home with no issues, but on my work computer, it's a different story.

[wnwka]

Same issues, no solution. And yet, they have the guts to increase the price. #wild

[Monika Gause]

Please contact Customer Care and have them check out your system: https://helpx.adobe.com/contact.html