• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Solid and dotted blue line boxes around art

New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Since upgrading to 2020 a solid blue box and dotted box surrounds my art. I cannot select it or turn it off. Highly annoying while trying to work on files to have this in the way. How to I get rid of these boxes!

Views

2.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Sep 11, 2020 Sep 11, 2020

Metadata in the file mentions ESKO plugins.

So maybe you want to ask the ad agency about it.

Votes

Translate

Translate
New Here , May 25, 2023 May 25, 2023

I know this was posted years ago but I had the same issue and found the problem. I have an ESKO plugin. I went to window<ESKO<TrimBox and Media Box it brings up that panel and you can set it to none. That made the box go away for me. Figured I would post for anyone needing a solution. The vendor must have that plugin for setting artwork bounds.Screenshot 2023-05-25 122538.png

Votes

Translate

Translate
Adobe
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Can you show a screenshot?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Screen Shot 2020-09-11 at 9.45.42 AM.png

Wish I could show you more but due to privacy policies I can't. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

I should say they are NOT guidelines or boxes or smart guides. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Try View>Hide Print Tiling.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Already did. It is not that. Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

is this really in Illustrator??? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Yes it is. I work soley in Illustrator for my job

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Can you share a sample .ai file?

 

You can delete everything in that document and save a blank copy of it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

the file format is not one that can be linked to this forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Then place the file on something like Dropbox or the Adobe cloud and share a link here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Do you perhaps have third party plugins installed?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

No plug ins are being used at this time. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

At the moment I cannot provide a solution, but just to inform you: In your sample file I don't see the blue lines as per your screenshot above.

 

I'm almost sure that other participants won't see it as well. Hmh.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Could it be the way I have preferences set up? I have gone through all pref settings and don't see anything out of line. Could it be an upgrade bug? 2019 vs 2020?

Very frustrating...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Well, rather hard to tell.

 

By the way, what happens if you create a new (blank) document? Are the blue lines always there?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

The blue lines do not appear in a new document. Only documents sent to me from the client(s). Which is why I am wondering if it's a version issue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Then it seems possible that your client is using a third party plug-in that would not display properly on your machine. The fact that the lines don't show up for Kurt may mean that he has the proper plug-in.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

but wouldn't I get a prompt about the plug in? I do for others I don't have installed or turned on. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Metadata in the file mentions ESKO plugins.

So maybe you want to ask the ad agency about it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

ESKO is a prepress software program for packaging and labels, sign and display and publishing industries. So it could be how they are outputting the file. Good catch Monika! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Which file formats do you receive from your clients?

 

Native Illustrator files (created in Illustrator)? Or some other obscure files and perhaps unreliable .ai file formats created from some unknown applications?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

native ai files are being sent. These are coming from ad agencies. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

No, Bill, at the moment I have no plugins installed, neither proper ones nor not so proper ones.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines