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Solid and dotted blue line boxes around art

New Here ,
Sep 11, 2020 Sep 11, 2020

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Since upgrading to 2020 a solid blue box and dotted box surrounds my art. I cannot select it or turn it off. Highly annoying while trying to work on files to have this in the way. How to I get rid of these boxes!

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correct answers 1 Correct answer

Adobe Community Professional , Sep 11, 2020 Sep 11, 2020
Metadata in the file mentions ESKO plugins. So maybe you want to ask the ad agency about it.

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Can you show a screenshot?

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Screen Shot 2020-09-11 at 9.45.42 AM.png

Wish I could show you more but due to privacy policies I can't. 

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New Here ,
Sep 11, 2020 Sep 11, 2020

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I should say they are NOT guidelines or boxes or smart guides. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Try View>Hide Print Tiling.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Already did. It is not that. Thank you

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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is this really in Illustrator??? 

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Yes it is. I work soley in Illustrator for my job

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Can you share a sample .ai file?

 

You can delete everything in that document and save a blank copy of it.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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the file format is not one that can be linked to this forum.

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Then place the file on something like Dropbox or the Adobe cloud and share a link here.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Do you perhaps have third party plugins installed?

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New Here ,
Sep 11, 2020 Sep 11, 2020

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No plug ins are being used at this time. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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At the moment I cannot provide a solution, but just to inform you: In your sample file I don't see the blue lines as per your screenshot above.

 

I'm almost sure that other participants won't see it as well. Hmh.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Could it be the way I have preferences set up? I have gone through all pref settings and don't see anything out of line. Could it be an upgrade bug? 2019 vs 2020?

Very frustrating...

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Well, rather hard to tell.

 

By the way, what happens if you create a new (blank) document? Are the blue lines always there?

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New Here ,
Sep 11, 2020 Sep 11, 2020

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The blue lines do not appear in a new document. Only documents sent to me from the client(s). Which is why I am wondering if it's a version issue. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Then it seems possible that your client is using a third party plug-in that would not display properly on your machine. The fact that the lines don't show up for Kurt may mean that he has the proper plug-in.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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but wouldn't I get a prompt about the plug in? I do for others I don't have installed or turned on. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Metadata in the file mentions ESKO plugins.

So maybe you want to ask the ad agency about it.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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ESKO is a prepress software program for packaging and labels, sign and display and publishing industries. So it could be how they are outputting the file. Good catch Monika! 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Which file formats do you receive from your clients?

 

Native Illustrator files (created in Illustrator)? Or some other obscure files and perhaps unreliable .ai file formats created from some unknown applications?

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New Here ,
Sep 11, 2020 Sep 11, 2020

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native ai files are being sent. These are coming from ad agencies. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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No, Bill, at the moment I have no plugins installed, neither proper ones nor not so proper ones.

 

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