Solid and dotted blue line boxes around art

[beverleyh68737695]

Since upgrading to 2020 a solid blue box and dotted box surrounds my art. I cannot select it or turn it off. Highly annoying while trying to work on files to have this in the way. How to I get rid of these boxes!

[Doug A Roberts]

Can you show a screenshot?

[beverleyh68737695]

Wish I could show you more but due to privacy policies I can't. 

[beverleyh68737695]

I should say they are NOT guidelines or boxes or smart guides. 

[Bill Silbert]

Try View>Hide Print Tiling.

[beverleyh68737695]

Already did. It is not that. Thank you

[Joely]

is this really in Illustrator??? 

[beverleyh68737695]

Yes it is. I work soley in Illustrator for my job

[Kurt Gold]

Can you share a sample .ai file?

You can delete everything in that document and save a blank copy of it.

[beverleyh68737695]

the file format is not one that can be linked to this forum.

[Larry G. Schneider]

Then place the file on something like Dropbox or the Adobe cloud and share a link here.

[beverleyh68737695]

https://wetransfer.com/downloads/68539b59945f935e34c05039e2a312c820200911170056/9b74acb535e848731127... 

[Monika Gause]

Do you perhaps have third party plugins installed?

[beverleyh68737695]

No plug ins are being used at this time. 

[Kurt Gold]

At the moment I cannot provide a solution, but just to inform you: In your sample file I don't see the blue lines as per your screenshot above.

I'm almost sure that other participants won't see it as well. Hmh.

[beverleyh68737695]

Could it be the way I have preferences set up? I have gone through all pref settings and don't see anything out of line. Could it be an upgrade bug? 2019 vs 2020?

Very frustrating...

[Kurt Gold]

Well, rather hard to tell.

By the way, what happens if you create a new (blank) document? Are the blue lines always there?

[beverleyh68737695]

The blue lines do not appear in a new document. Only documents sent to me from the client(s). Which is why I am wondering if it's a version issue. 

[Bill Silbert]

Then it seems possible that your client is using a third party plug-in that would not display properly on your machine. The fact that the lines don't show up for Kurt may mean that he has the proper plug-in.

[beverleyh68737695]

but wouldn't I get a prompt about the plug in? I do for others I don't have installed or turned on. 

[Monika Gause · Accepted solution]

Metadata in the file mentions ESKO plugins.

So maybe you want to ask the ad agency about it.

[beverleyh68737695]

ESKO is a prepress software program for packaging and labels, sign and display and publishing industries. So it could be how they are outputting the file. Good catch Monika! 

[Kurt Gold]

Which file formats do you receive from your clients?

Native Illustrator files (created in Illustrator)? Or some other obscure files and perhaps unreliable .ai file formats created from some unknown applications?

[beverleyh68737695]

native ai files are being sent. These are coming from ad agencies. 

[Kurt Gold]

No, Bill, at the moment I have no plugins installed, neither proper ones nor not so proper ones.