Unable to see corner widget to change size of an object and On making any change Illustrator lag

[Louise5EF9]

hello, i need help please. i can not view or see the corner widgets on images, or select them to change size. (hide or show corner widget in menu doesn't seem to make a difference) and if i try to make changes to anything, there is a serious lag and i can't see the change until i click away entirely. it's most frustrating

{Renamed by MOD}

[Ton Frederiks]

Did you already restart Illustrator / your Computer?

If that does not help, try Reset Preferences:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

[Louise5EF9]

thanks for your suggestion! i went and made changes to the preference which i believe is going to resolve the issue, but when i went to restart illustrator it would only close down with FORCE QUIT and when i reopened it, my preference changes had not been saved, and it didn't recognise any previous files i'd opened either. something strange happening here..

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. In addition to the suggestion shared by @Ton Frederiks, you may also try enabling the Bounding Box (shift + cmd + b) from the View menu.

If this doesn't help resolve the issue, I will request you to share a few more details like:

• OS and version of Illustrator
• Is the issue happening while working on a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• When did this start happening?
• Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does turning On/Off GPU performance and Real-Time Drawing and Editing from Illustrator preferences (cmd + k > Performance) help resolve the lagging in the app?
  

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[Louise5EF9]

thanks for that, the bounding box is showing apparently.

as i mentioned above,  i went and made changes to the preferences which i believed was going to resolve the issue, but when i went to restart illustrator it would only close down with FORCE QUIT and when i reopened it, my preference changes had not been saved, and it didn't recognise any previous files i'd opened either. something strange happening here.. to answer your questions..

• OS and version of Illustrator - i purchased only yesterday and is 25.4.1 downloaded directly from the online adobe site
• Is the issue happening while working on a specific document? no it's happening with other documents also
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. - when i take a screen shot of the page the arrow button changes so you can't see exatly what it's like.. but i'll do that all the same..
• When did this start happening? as soon as i've been using the program for the first time yesterday
• Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. - not that i'm aware of but i'm asking my computer guy for confirmation
• Does turning On/Off GPU performance and Real-Time Drawing and Editing from Illustrator preferences (cmd + k > Performance) help resolve the lagging in the app? no, it's still lagging. if i move an object it does move in real time only occasionally, but if i control z to undo the move it doesn't move until i click elsewhere. i still can't find anybox widgets to enable me to select and drag the image to larger or smaller.. 

[Louise5EF9]

[Louise5EF9]

one more note, if i go to make changes to text the changes do not show up until i click away. so i'm typing blind here not being able to see whats happening, if i make changes in the preferences it doesn't save, and as mentioned before i can't restart illustrator without force quit. 

[barbara_a]

Sounds like you may need to reinstall using the Adobe CC Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Anshul_Saini]

Thank you for sharing the details. You may try reinstalling as @barbara_a suggested. If that doesn't help, please show the screenshot of your view menu and try the following steps:

• Reset Illustrator Preferences manually:
  Go to the following locations:
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old
  Disclaimer: Please note that renaming the preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
• Rename the CEP folder to CEP.old from the following location:
  /Library/Application Support/Adobe
• If that doesn't help, rename the extensions folder to extensions.old in the following location:
  /Library/Application Support/Adobe/UXP

Regards,

Anshul Saini