Unable to use toolbar in Illustrator after Sonoma update

[MontyDraws]

Just updated my mac to Sonoma 14.1/ Illustrator version 28.0. After update it is no longer functioning. 

Clicking any tool on the toolbar menu jumps the finder to the desktop. Clicking back on the artboard brings the toolbar back up but it is impossible to select a tool (key commands still work).

This did not happen before the Sonoma update and it only happens in Illustrator. 

Have done all the usual steps such as restarting, deleting all the adobe stuff from the library and reinstalling illustrator. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[T.A.Johnson]

I'm experiencing the same issue. Tried reinstalling. Tried installing other versions. Clicking on any of the top 14 tools results in landing on the desktop/workspace vanishing. Terrible.

[Monika Gause]

People have been talking about issues with Sonoma in this forum for a couple of days. You might want to search for their threads, maybe one of the workarounds works for you. And then also please head over to https://illustrator.uservoice.com and add your vote to the bug report to be notified when there is progress. You just need to enter Sonoma in the search box and see if your issue is listed.

[T.A.Johnson]

Thank you!

[silk-m]

The link below is for Photoshop, but you can also use the tool in Illustrator by performing the same steps.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/macos-14-1-photoshop-2024-v25-0-0-toolbar-bu...

[Faro80]

I have the same problem as well. It started to happen for me since the Update to macOS 14.1 Sonoma in the latest version of Illustrator 2024 (27.6). MacBook Pro 16 inch 2021.

[DavePod]

Same. This is most incovenient!

[DavePod]

Found the solution in one of the links provided above - if you turn on the application frame, undock the toolbar by pulling it away from the frame, then turn the application frame back off, you'll be able to use the tools again.

[George Tan]

It works, thanks.

[rolandp12773950]

This worked for me too thanks.

[KRBd2p]

Thank you so much. What a pain that was!

[DaveyGee60]

Great it worked a treat, it was driving me bonkers

[Anshul_Saini]

Hi @MontyDraws @KRBd2p @rolandp12773950 @George Tan @DavePod @T.A.Johnson @Faro80 

I apologize for the inconvenience you're facing with Illustrator's behavior on macOS 14.1. It appears that this issue is related to changes in the macOS update.

We are aware of this problem, and a bug has been logged with Apple. Our team is actively working with them on resolving it.

In the meantime, a potential workaround is to enable the application frame, or you can try the suggestion shared by @DavePod.

However, I understand that this might not be an ideal solution.

Additionally, you can upvote this issue on UserVoice (https://adobe.ly/47gDidc) to receive updates on its status and any potential fixes.

We appreciate your patience as we work to address this problem. If you have any more questions or need further assistance, please feel free to ask. Thank you for your understanding.

Best,
Anshul Saini

[nicorohrbach · Accepted solution]

Todays update to macOS 14.1.1 fixed this for me.

[Anubhav M]

Hello everyone,

We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.

Thanks,
Anubhav

[Bluetross]

This problem just started for me after updating Mac OS to Sonoma 14.2.1.  Never had a problem with it before.  Any ideas?

[Anshul_Saini]

Hello @Bluetross,

I'm sorry to hear that you're experiencing issues with Illustrator after updating your macOS. To assist you better, could you please provide more details about the problem you're facing? If possible, sharing a screen recording of the issue would be helpful. Additionally, confirming the version of Illustrator you are using and providing details about your Mac model specifications will aid in troubleshooting.

Feel free to share any error messages, unexpected behaviors, or specific actions that trigger the problem. With more information, I'll do my best to help you find a solution.

Best,

Anshul Saini

[Kelly31501123y9li]

Also having the same issue on Sonomoa 14.3

[Orchard Park22000284ke6i]

I am also having issues. The menu options that say "File, Edit, Object..."etc are not responding after a few minutes of using illustrator. I'm on a mac mini, Sonoma 14.3.1, and current Illustrator version 28.2

[KQS]

I have this problem and I am using Sonoma 14.3.1.

[SteFas]

Same. I don't know what triggers it. Key combo works to quit, it asks to save, and then I restart it. Hassle.

[jocelynl71433574]

Definitely not fixed. Still having this problem and wondering why the quality of Adobe products has taken such a nosedive.

[Monika Gause]

Did you update Sonoma to 14.4?

[anagramable]

I still have this problem, I'm on Sonoma 14.5