Updated to AI 2026, and now I'm locked out of numerous files :-(

[melmckee]

I upgraded to Illustrator 2026 yesterday, and today it's telling me it can't open many of my files because "the account you signed in with doesn't have access to this file. Contact the owner for more info."

What?? I'm the owner....I didn't create a new account...what is going on?? Somebody please help, I'm locked out of so many important files. 😭

[Anubhav M]

Hello @melmckee,

Thanks for reaching out. Could you try signing out of the Creative Cloud Desktop application and then signing back in to see if it helps?

Looking forward to hearing from you.
Anubhav

[melmckee]

Tried that, no dice still...

[melmckee]

Tried that, no dice still.

Personal details removed by moderator

[melmckee]

Also, all of the files in my Cloud folders have disappeared....wonder if this is related? I'm so confused and concerned 😟

[Anubhav M]

Hello @melmckee,

I'm sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

Anubhav