Adobe apps not working in Sequoia

[Juan Luis5D22]

I recently upgraded my operating system to Sequoia.

At first everything went smoothly. I noticed no problems and was using Adobe applications normally (InDesign, Photoshop, Acrobat... all updated).

At some point they stopped working. I cannot open any Adobe applications. The spinning wheel goes on and on and nothing happens until I force quit.

I remember trying to open a file with an older version of InDesign, one that is not supported by Sequoia (I did not know that at the time). I have no idea if this has anything to do with the problem. I will let you know just in case.

Any tips on how to fix this?

[Mike Witherell]

What version of Sequoia are you on?

[Juan Luis5D22]

MacBookPro 2021 M1 running Sequoia 15.3.1

[Robert at ID-Tasker]

@Juan Luis5D22 

There is a whole list of the steps you can / should take - courtesy of @Mike Witherell 😉

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[leo.r]

In addition to other suggestions:

Since you have the problem with all Adobe products, try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?

[Abhishek Rao]

Hi @Juan Luis5D22,

Just following up if you were you able to resolve the issue with helpful suggestions from the experts, or are you still experiencing the problem?

Let me know how things are going. 

^
Abhishek

[Juan Luis5D22]

Hi @Abhishek Rao,

I lost internet connection for a couple of days. 

After restoring it, I tried the apps from a new user account, as @leo.r suggested. It did not work. 

The situation now is the same. I cannot open any of my versions of InDesign or Illustrator. I can open Photoshop (2023) but not 2024 or 2025 though. Did not mention that in my previous message. Acrobat freezes too.

I'll go through @Mike Witherell's list (https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...) that @Robert at ID-Tasker  kindly pointed out in his message. If you can think of another solution, please let me know.

Juan Luis

[Juan Luis5D22]

So far I tried:
1 - Delete the font cache:  did NOT work
2 - Reset inDesign preferences: did NOT work

[Robert at ID-Tasker]

@Juan Luis5D22 

Do you use "APIDToolAssistant_ from Rorohiko"?

https://community.adobe.com/t5/indesign-discussions/indesign-2025-performance-issues-on-mac-m1-spinn...

[Juan Luis5D22]

Thank you for this info @Robert at ID-Tasker . Unfortunately, none of the options could solve the problem. I am fed up with this message for more than two weeks:

I even uninstalled and reinstalled the Creative Cloud App. That resulted in some old versions of InDesign that I will probably need for some clients lost, and nothing has changed. I am really annoyed with a subscription software package that can stop working like this.

I am seriously thinking of recovering a full backup from last month and going back to Monterey, when everything was working perfectly

[Abhishek Rao]

Hi @Juan Luis5D22,

As logging out and back into Creative Cloud didn’t help, and reinstalling didn’t resolve it either, it seems like something deeper in the system is interfering with Adobe apps. Have you tried running Creative Cloud Cleaner Tool to completely remove and reinstall Creative Cloud and all Adobe apps? Sometimes a regular uninstallation doesn’t clear everything, and leftover files can cause issues. If you haven’t tried it yet, please consider: Creative Cloud Cleaner Tool.

I know you’re considering rolling back to Monterey, and if that worked fine before, it might be a good fallback. But before that, let me know if the Cleaner Tool makes a difference. Looking forward to your update!

^
Abhishek

[Juan Luis5D22]

Hi everyone,

Thanks for your help. The problem seems solved, though I don’t know how.

I considered downgrading to Monterey, but tried Time Machine to recover a backup before the issue appeared. Adobe apps worked, but they stopped working again in less than an hour. I tried other backups with the same result. Then, I realised I needed information from a recent backup before the downgrade. I recovered that backup, tried Adobe apps with little hope, and they worked!

I decided to use InDesign since I needed to finish some delayed work. It’s been working intensively for the last week, so the problem is no longer present. I’m not sure it’s solved, but I’ll try to finish the delayed work as soon as possible. I’ll keep you informed if the problem reappears. I'll keep in mind the Creative Cloud Cleaner Tool if that happens.

Thanks again.

[Dave Creamer of IDEAS]

After you use the Adobe CC Cleaner tool to remove ALL (Option 1), go through your system and user Library folders to manually remove any Adobe folders. The cleaner may not remove all the misc. files there.

[Abhishek Rao]

Hi @Juan Luis5D22,  

Thanks for the update! Keep us posted on how things go, and if the issue returns, try the recent suggestions from the experts. Will wait to hear from you. 

^

Abhishek

[Mike Witherell]

I wonder if your CC App login is involved? Have you tried logging out of Adobe from the CC App and later logging back in?

[Juan Luis5D22]

Yes, I tried. Did not work

[Dave Creamer of IDEAS]

Log out of the Creative Cloud app is possible. 

Download Adobe CC Cleaner and remove everything. 

Reinstall from scratch. (Just start off with the CC app and one program to test.)

Link to cleaner app:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Scroll down to bottom.