Error code 2: (The File is damaged) Unable to save or export file in InDesign

New Here ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

InDesign won't let me save or export files because they are "damaged." But when I close and reopen the program, they work again. Used to happen occasionally, but is now the norm. I get the error

 

 

{Renamde by MOD}

TOPICS
Bug

Views

665

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Aug 05, 2021 Aug 05, 2021

Hi dmartinacco,

were you successful? Did something work?

 

Hm. I wonder if we see the same issue discussed in this thread:

 

16.3 Upgrade Corrupting ALL Files
michaelac52496890, Aug 04, 2021

https://community.adobe.com/t5/indesign/16-3-upgrade-corrupting-all-files/td-p/12229017

 

No solution yet.

 

I can only suggest that you do a bug report at InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate
Community Expert ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

Hi dmartinacco,

I would trust the message. Your document is damaged.

 

Do the following things:

[1] Close the document and do a backup of the file and work on with a duplicate of the file.

[2] Open the duplicated document and export it to PDF/X-4 without color conversion and without downsampling images.

[3] Open yet another duplicate of the document and export to IDML.

[4] Try to open the IDML file with InDesign and save the opened document with a new name.

Inspect the saved document if all is in perfect order: page layout, assigned styles, formatting.

 

Regards,
Uwe Laubender

( ACP )

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

Thanks...will give these steps a shot. It's concerning because it happens on any/all files...not just one or two. Would hate to have to do this for everything I have done.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 05, 2021 Aug 05, 2021

Copy link to clipboard

Copied

Hi dmartinacco,

were you successful? Did something work?

 

Hm. I wonder if we see the same issue discussed in this thread:

 

16.3 Upgrade Corrupting ALL Files
michaelac52496890, Aug 04, 2021

https://community.adobe.com/t5/indesign/16-3-upgrade-corrupting-all-files/td-p/12229017

 

No solution yet.

 

I can only suggest that you do a bug report at InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry for the delayed response. I would like to know if the steps suggested by @Laubender worked for you? If not, I would request you to share a few more details like: 

  • Exact OS & version of InDesign
  • Please share a damaged sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

Also, you may try the steps shared in this help article (https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html) and let us know how it goes.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

Copy link to clipboard

Copied

Hi All,

 

Sorry to hear about your experience. We have launched Adobe InDesign 16.4 recently with multiple bug fixes and performance improvement.

Please update your app to the latest version. Let us know if you still have any issues. We'll be happy to help.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 27, 2022 Mar 27, 2022

Copy link to clipboard

Copied

Ver. 16.1

Same issue, no solution that was listed above works. I tried upgrading or downgrading to newer/older versions of InDesign, but it didn't solve the problem. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

Copy link to clipboard

Copied

LATEST

Hi @Eva23773586j5ot,

 

Sorry to hear about the trouble you are facing. I would recommend you to update to the latest version of InDesign, i.e., v17.2, which was released recently with multiple bug fixes and performance improvements.

Please update your app to the latest version and let us know how it goes.

 

Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines