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InDesign Damaged Files – Error code 0/Error code 4

Forum|Forum|9 years ago
December 13, 2016
8 replies
18118 views

I'm having issues with InDesign. Actually, I've had issues for a long time. My files keep getting damaged. Error code 0 when trying to save, Error code 4 when trying to open damaged files. I am not working from a hard drive or any external storage.

Now, before anyone goes suggesting I update InDesign, I want to say this has happened with CS6, CC 14, CC17 (might have also happened with CS4 and CC15/15.5, but I can't remember for sure). Like I said, I've had this issue for a while. It used to be pretty rare; would only happen maybe once or twice a year. But now, as I just updated to CC 2017, it's happening more frequently.

My question: Does anyone know what causes the files to become damaged? That way, I can figure out how to avoid it in the future.

Bonus question: does anyone know if there is way to fix damaged files?

Would appreciate the help. I haven't been able to find much help elsewhere online...

- Daisy

This topic has been closed for replies.

Correct answer

I had the same problem but tried Resetting InDesign Preferences (thanks to Michael Witherell). Seems to be working so far...

https://helpx.adobe.com/indesign/kb/troubleshoot-damaged-indesign-documents.html@

To re-create the InDesign preference files:

1. Quit InDesign.

2. Relaunch InDesign and hold down the appropriate keys for your OS:

Mac OS X: Control+Option+Command+Shift

Windows: Control+Alt+Shift

3. When prompted to delete InDesign preference files, click Yes. InDesign launches with defaults and regenerated preference files.

Hope this helps!

PrincessDaisy

Lori_Neilsen-Carr

Participant

I cant get this to work.. Im on windows but I cant open OS.

gaily95298265

Participant

Thanks, it worked

J

Joanna_Thond

Participant

I just found the same issue with ALL of my indesign files bring up the same error message. I hadn't opened these files since updating to CC 2018.

Reset the preferences:

"To re-create the InDesign preference files:

1. Quit InDesign.

2. Relaunch InDesign and hold down the appropriate keys for your OS:

Mac OS X: Control+Option+Command+Shift

Windows: Control+Alt+Shift

3. When prompted to delete InDesign preference files, click Yes. InDesign launches with defaults and regenerated preference files.

Hope this helps!"

PrincessDaisy

This worked and I can now open the originally broken files.

Most helpful post I've ever found. ;-)

Merry_Daisy0D44

Participant

I'm currently having the same issue. I was attempting to save a final revision, it's now midnight and last save was at 1121pm... nothing on my device has changed that I'm aware of. This spontaneously just occurred out of the blue.

I read a few remedies for fixes on CS5, but they haven't worked on here thus far. Any solutions?

davielb1993

Participant

Hello,

I am currently having the same issue. It is with files that I save and try to open hours later. It is to the point where I can't even open folders to even get to in InDesign file or any file for that matter. It is affecting my class assignments. I do not understand how a file could be damaged if I'm still working on it. I tried to go through my time machine for older files and even they will not open. Can anyone tell me how to fix this?

Thanks!

J

Jeppe Skovsgaard

Participant

Same for me. Just updated to CC 2018 and now inDesign files I've just worked in are damaged...

M

Mireille Nastri

Participant

I have this issue sometimes when I save a file on 1 computer and try open it on a 2nd computer... the file is not damaged!

I found this on another thread that worked on the 2nd computer:

Upgrade to InDesign CC (2017) results in error code 4

Basically...

Restore preferences by holding down the COMMAND + OPTION + CONTRL + SHIFT on restarting the app.

M

markdaniel_

Participant

This worked for me. Thank you!

H

heatherc39494332

Participant

what worked for you?

SanyamTalwar

Community Manager

Hi,

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

Regards,

Sanyam Talwar

S

Seal Harbor

Participant

I'm having the exact same problem, but with InDesign CC 2018 (just downloaded last week). Every file I have modified or created now has either an Error 0 (if it's open) or an Error 4 if it was previously saved, but now won't open. It's driving me crazy!!! Please help. I'm on a Macbook Pro using High Sierra 10.13.1.