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InDesign hangs at launch at Starting Panels

New Here ,
Nov 17, 2021 Nov 17, 2021

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Hi there

 

Adobe InDesign crashed on me while creating a PDF from a large file. I've restarted my mac twice and uninstalled and reinstalled InDesign twice.

 

Each time I launch InDesign it freezes at the 'Starting Panels ...' text.

 

Can anyone advise on how I can get InDesign working again? It's my main package! I'm on Big Sur 11.2.3.

 

Thanks for any help

 

Heather

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Bug, Performance

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to please share a few more details like:

  • Please confirm the exact version of the InDesign.
  • Please share a screenshot of the panel at which it is crashing.
  • Did you use the CC Cleaner tool to uninstall the app?
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, I would suggest you try the following steps and let us know if it helps:

  • Try running the app in Safe Mode  (Mac) & Root account (Mac)?
  • Close all Adobe applications and manually reset preferences by renaming the folders from the following locations:
    ~/Library/Caches
    ~/Library/Preferences
    Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
    launch InDesign from the Creative Cloud app
  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the UXP folder to UXP.old in the following location:
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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