Main view not redrawn when mouse zooming until mouse is moved

Report · Mar 13, 2024

After I updated to MacOs 14.4, I got this weird bug when zooming pages using Opt+mouse scroll wheel. I can see the vertical and horizontal scroll bar sizes changes as I am zooming, but the main view is not updated. The moment I move my mouse, the main view also get updated. This is very frustrating, because I cannot see the size while I am zooming. This worked fine in MacOs 14.2.

To reproduce the bug:

Zooming seems to work initially when opening a document, and the error seems sometimes to be triggered if I Space+drag when I have the mouse pointer on (positioned on) one of the pages. If I have the cursor outside any page (in the grey area) while initiating a Space+drag the issue sometimes magically goes away until I Space+drag with cursor positioned on one of the pages again. I can turn the bug on/off by doing this. Sometimes is also seems to matter if I zoom with the cursor inside or outside the pages.

Running InDesign 19.2 on MacOs Sonoma 14.4 on a Mac Studio M2. GPU is not enabled.

Report · Mar 13, 2024

What monitor is it? Is it a 2nd monitor? How is it connected, hdmi, usbC, is it connected through a hub like for USB cables, hdmi ports etc? (I have usb hub for USB 4 ports to USB C connector and it has a HDMI port, which is a bit laggy, but plugging USB C directly to the macbook works a bit better)

If the monitor is not compatible then I'm not sure what we can do here.

Try adjust your Live Drawing Screen (at the bottom here)

And/Or your display performance

Can't think of anything else to try.

There's a few threads about with laggy displays - you might find some answers there - quite an indepth one here with some suggestions
https://community.adobe.com/t5/lightroom-classic-discussions/laggy-display-with-dual-4k-monitors-mac...

Report · Mar 13, 2024

@Eugene Tyson Thanks for answering - but I am not sure if you read my post properly? The monitor is not lagging, and I am not concerned about the GPU not being used. This is a functional issue when zooming using mouse scroll wheel and Opt key and that the main view is not updated.

Report · Mar 13, 2024

Can you answer the questions I asked initally? Have you tried the suggestions?

IF the display is not updating when zooming then that's lag - I'm not sure what else to say.

If it's something else happenign can you let us know with screenshots?

Report · Mar 13, 2024

It is connected to my Mac Studio using HDMI - not hub or other things.

It is definitely not monitor lag. When I zoom using wheel+Opt and do not move the mouse pointer - I can wait "minutes" withouth the main view redrawing. The moment I move my mouse after scrolling, it will immediately update. But the scroll bar handles will change size when zooming - so InDesign is doing the zooming, but there are just missing a redraw event for the main page view.

Report · Mar 13, 2024

Ok - still sounds like lag to me - maybe we just use different terminology

Can you check if you're using Variable Refresh Rate? https://support.apple.com/en-ie/102144#:~:text=Choose%20Apple%20menu%20%EF%A3%BF%20%3E%20System,the%....

What monitor is it? Don't think you answered this one?
Is it the main monitor or a dual monitor? Don't think you answered this either?

Sorry for all the questions but the more we know the more we can trace the issue.

Did you try the suggestions? Not sure if you did or not?

Report · Mar 13, 2024

It is an Eizo CS240. Main monitor - just single monitor setup.

How can it be monitor lag when parts of the view updates while zooming (scroll bar handles) but the pages do not update?

Report · Mar 13, 2024

I don't know what else to call it - what would you call it?
Lag/not updating/partially updating/not updating till move mouse/ not working as expected / delayed

It's still not clear if you tried any of the suggestions?

I found some suggestions here
https://community.adobe.com/t5/after-effects-discussions/constant-lag-on-new-mac-studio/td-p/1302372...

This is for Dual Screens - but the setting might be affecting a single screen
https://community.adobe.com/t5/after-effects-discussions/psa-fix-for-display-or-preview-lag-on-macs-...

Another thread
https://community.adobe.com/t5/premiere-pro-bugs/issues-with-premiere-23-5-on-m2-ultra-studio/idc-p/...

Another suggestion here
https://discussions.apple.com/thread/254435296?sortBy=best

----------------

Just to clarify too - it could be a third party app interferring with it.

Can you try starting in Safe Mode and run InDesign only - see if the issue is persistent there?
If it's not - then another App is interferring - so you'd have to track that down by starting up as Normal and quitting other 3rd Party Apps to see what is conflicting

Start in safe mode
https://support.apple.com/lv-lv/guide/mac-help/mh21245/mac#:~:text=Turn%20on%20or%20restart%20your,B....

You can use Activity Monitor to quit apps
https://support.apple.com/en-ie/guide/activity-monitor/actmntr1002/mac

If you're quitting the Apps and InDesign is not improving (given that it worked ok in Safe Mode) - then you may need to follow the process of
Open InDesign - check issue
Quit App in Activity Monitor
>not fixed
>quit InDesign
>open InDesign
>Check issue

Then quit InDesign again
Quit another 3rd party app
Open InDesign
Test again

Report · Mar 13, 2024

And Eizo have a compatibility chart for Macs
https://www.eizoglobal.com/support/db/products/manual/CS240

If you're experiencing issues maybe contact their support?

Report · Mar 14, 2024

To me "monitor lag" means that it is something related to the "complete screen" refreshing. This issue is just related to refresh of some specific InDesign objects - i.e. the page rendering. As I said - other parts of InDesign refreshes fine while zooming - so for me this is not "monitor lag" - but "page view lag".

I see that these links are rather old, the issue started when I upgradede from MacOs 14.2 to 14.4 so it is very recent.

I don't think they are applicable. The irony is that I upgraded to get rid of the "white flickering" issue - but got a new one instead :-).

I have tried changing the display performance - running normally "High performance", but tried decreasing quality - without any help. I have not tried to change "Live Screen Drawing" - but from the description it seems to be related to showing of images when dragging - so it seems not to be related - but can try that to see if it helps.

I have also been thinking if there are any 3rd party apps affecting this, but the strange thing is that InDesign "knows" that I am zooming (since some elements in InDesign reflects the zooming), it is just not refreshing the page view. So the zooming is happening - but InDesign is not doing a refresh event of the pages.

Report · Mar 14, 2024

If it's related to the new OS then we can see if others are having the issues - I have not seen this posted before.
Again - Eizo have their own support page and Mac compatiblity information - so maybe they need to update something - I don't know.

The articles may be old - but may still be relevant - I wouldn't rule anything out.
Perhaps an OS update reverted a previous setting to a default state and it needs to be changed again.

I'd strongly recommend trying 'everything'

And also the Safe Mode - as this will tell you if it's InDesign alone doing it - or another app running the background.

Who knows, perhaps in the OS update that third party app now has a bug which has a knock on effect to InDesign.

I wouldn't rule anything out.

And I can't see a reason for your GPU setting in preferences to be disabled.

---------------

Maybe...

Try first

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

=========

Try if above didn't work

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Report · Mar 14, 2024

The reason for GPU being disabled is (as I understand) the monitor not supporting HiDPI. But the zoom issue should not be an issue whether GPU is enabled or disabled. Normally the solution to display issues is actually to disable GPU. I will not spend more time on trying to find out why GPU is not enabled - the performance without GPU is sufficient for mye easy work anyway.

I will not spend more time on examining monitor issues either. This is clearly a "functional issue" where InDesign is not refreshing some of the elements. If it was related to the monitor - the whole screen would be affected.

I will try to change some of the display/performance settings in InDesign to see if this affects it and might try the safe mode option. I see also that InDesign has a newer version 19.3 than mine (19.2) and hopefully there might be a fix for this issue there. But it does not seem that Creative Cloud app has detected this new version yet - it says that I am up to date on version. Maybe 19.3 is only release for Windows for the moment?

Report · Mar 14, 2024

The reason for GPU being disabled is (as I understand) the monitor not supporting HiDPI. But the zoom issue should not be an issue whether GPU is enabled or disabled. Normally the solution to display issues is actually to disable GPU. I will not spend more time on trying to find out why GPU is not enabled - the performance without GPU is sufficient for mye easy work anyway.

I will not spend more time on examining monitor issues either. This is clearly a "functional issue" where InDesign is not refreshing some of the elements. If it was related to the monitor - the whole screen would be affected.

I will try to change some of the display/performance settings in InDesign to see if this affects it and might try the safe mode option. I see also that InDesign has a newer version 19.3 than mine (19.2) and hopefully there might be a fix for this issue there. But it does not seem that Creative Cloud app has detected this new version yet - it says that I am up to date on version. Maybe 19.3 is only release for Windows for the moment?

By @Stein99

Ah - 19.3 may not be in your area yet- I don't have it either. Still 19.2

If you don't want to spend time troubleshooting your issue that's up to you.

It should be working - the fact it's not could be a deeper underlying issue.

Report · Mar 14, 2024

If you don't want to spend time troubleshooting your issue that's up to you.
It should be working - the fact it's not could be a deeper underlying issue.

By @Eugene Tyson

I will troubleshoot the issue - but I will not spend time on paths that are very unlikely to give any results. I work in software development myself, so I think I am quite into the technical aspects.

Report · Mar 14, 2024

That's up to you - sometimes an old fix fixes newer issues too.

Hope you get it sorted, if you find the issue please let us know.

Report · Mar 14, 2024

Yes will keep you informed. I have registered this as a bug also at Adobe. And thanks for your suggestions and replies.

Report · Mar 14, 2024

How is it a bug?
It seems to be related to your system.

Report · Mar 14, 2024

How is it not a bug? I have a standard MacStudio with no special setup. Worked fine before - fails with MacOs 14.4 without me doing anything. Only an issue within InDesign and no other software I run. For me this must clearly be a bug.

Report · Mar 14, 2024

So it's not Mac OS 14.4?
It's not Eizo (who have a compatibility linked earlier?)
It's not a 3rd party app bug (changes to OS could do something here)

It's Adobe's bug?

Strange you jump to it being an Adobe bug.

Report · Mar 14, 2024

So it's not Mac OS 14.4?
It's not Eizo (who have a compatibility linked earlier?)
It's not a 3rd party app bug (changes to OS could do something here)

It's Adobe's bug?

Strange you jump to it being an Adobe bug.

By @Eugene Tyson

"So it's not Mac OS 14.4?"

I think that this is the most probably issue - some incompatibility between Mac OS 14.4 and Adobe InDesign. I would then classify this as a bug in Adobe InDesign, since they should have tested InDesign with 14.4 and patched/sorted out any incompatibilities before release of 14.4.

"It's not Eizo"

It is definitely not Eizo. The monitor is displaying the picture with no issue. There are really not much here that could go wrong. Eizo cannot control when InDesign are refreshing the objects within its software. If it was an issue that affected "the whole application" there could be a small chance here - but since this is just some objects within InDesign failing to update - I would rule out Eizo.

"It's not a 3rd party app bug"

Again - how can a 3rd party app affect the refresh of some objects within InDesign? If it was strange behaviour of all screen elements in InDesign, I could agree that it could be something here. But a 3rd party app cannot decide of InDesign issues a redraw event on the page view within its software.

I think this discussion is not going anywhere for the moment, so this will be my last interaction. I will come back if I find out anything, or if the issue gets resolved in 19.3. Thanks!

Report · Jul 31, 2024

dear, have you already solved this issue? i was facing something similar – delays in redrawing after random actions (moving an object, zooming, highlighting text...). everything since os x 14.x? + indesign 19.x.

solution that worked for me: https://community.adobe.com/t5/after-effects-discussions/psa-fix-for-display-or-preview-lag-on-macs-...

btw 3rd party app CAN affect indesign behavior: i used to have terrible display issues (glitches, missing objects, disappearing objects...) in indesign 19.x by gpu preview and the solution for this was to convert my monitor's icc color profile from version 4.x to 2.x. this was never a problem before indesign 19 (CC2024).