Publish Online | Extremely slow | InDesign 17.4

[StudioFerz]

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

{Renamed By MOD}

[tomb49116655]

seems to work fine! but it's only one page, maybe that's why? honeslty at this point I have no idea what to do....

[Nigey-LTA]

What about this, its over 60 pages:
https://indd.adobe.com/view/7a1eb7b4-5f99-4ca4-8730-92657fa03a50

[qwfqwf]

Maybe 10-15 seconds to load the first page then seems smooth afterwards.

[qwfqwf]

Sorry - I just realised when you hit reply it doesn't actually show what you're replying to.

In response to the 60 page document there's a bit of a wait for first load then the rest is reasonably fast.

[Nigey-LTA]

I used to be able to load a 200 page doc in about 3 secs

[qwfqwf]

Yeah clearly still some issues but is definitely at least moving in the
right direction.

At least they're trying, it seems!

[nachiyar]

Hi, can you please check now and feedback? Sorry to bother again..

[Nigey-LTA]

Can you send link again, not seeing now

[qwfqwf]

Both of these load ok, there's more delay on the first one on load, the
second a small delay but not terrible.

[qwfqwf]

Just a reminder that you may (or may not) want to kill these tester links if you don't want them appearing in search results etc. I.e. if confidential etc. 

[StudioFerz]

Hi @Rishabh_Tiwari, attached a video showing how long it takes to load the same link, in private/incognito mode... You can see it takes 3 minutes (!) to load the file and another full minute to load page 7 with the video...

[stephenb12747823]

Hi,

All fixed for me. 

Thank you

[Nigey-LTA]

Are you sure, have you opened chrome, cleared cache, opened new incognito
for your doc?

[Rishabh_Tiwari]

Glad to hear that! Feel free to reach out if you need any further assistance.

[tomb49116655]

hi @Rishabh_Tiwari I seem to be seeing some improvements on my latest export. it's still struggling on some pages and some gifs are showing up with blue question mark symbols. it seems to be gradually improving but definitely still buggy. I think the main issue now is loading time

[Sam264431270192]

We are having the same problems with all of our accounts, multiple files etc. As described its the loading of the published file on the reciever's end that is too long...

[Rishabh_Tiwari]

Hi All, 

We tested a few links shared in this discussion and they are working fine on our end, so could you please share a few links which are still not working at your end? 

Regards

Rishabh

[StudioFerz]

@Rishabh_Tiwari, the links originally shared by me, still don't load properly.
Also see my previous reply with the video showing the long load time.

[stephenb12747823]

Hi,

Yes experiencing very slow interactive documents and video that's buffering.

Kind regards

[Hln88]

Hi @Rishabh_Tiwari,

My issue (the analytics that won't work for longer periods than 30 days) still hasn't resolved. I logged out etc.

First it gives this:

Then after a couple of minutes this: 

Again the links to my previous posts: 

Re: Publish online dashboard loading issues - Adobe Support Community - 13165252

Re: Publish Online Analytics updated dashboard won... - Adobe Support Community - 13172394

Thanks,

Helen

[Vivek12]

Hi All,

Our engineering team has tried deploying a fix for this issue & wants to hear from you whether the issue has been resolved or not. If the issue is still reproducible at your end, then please share the link to your document for testing purposes. Also note that this thread is specific to publish online issue. For Any issues related to Analytics, please create separate posts for more focused discussion. Looking forward to your kind reply.

Regards,
Vivek

[stephenb12747823]

All fixed for me.

Thank you.

[StudioFerz]

Hi @Vivek12,
Overall load time seems to be improved, but embedded videos still take a long time to load (which wasn't the case when originally published). See example below, go to page 9.
https://indd.adobe.com/view/9afb1001-a75b-4f45-a45b-36bcaf94aebd

[Vivek12]

Hi @StudioFerz  I have tested the link shared by you on my side & page 9 is working smoothly on our side. Please try using the same link in a different browser & see if it helps. Also, try to do a similar test with some other links as well & let me know if the issue persists.

Regards,

Vivek

[Nigey-LTA]

Hi Vivek,
Seems to be working better, although on some docs still a delay before
opening which was never there before