Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 6 Correct answers

Adobe Employee , Feb 08, 2022 Feb 08, 2022
Hi all,  Sorry for the trouble this issue has caused. I understand how frustrating it is. Our engineers are working hard to fix this as soon as possible.  It is hard to believe that the issue is not fixed even after multiple user attempts. I can definitely assure you at it's a work in progress.   @roberteblesse I will try to answer all the questions in the best possible way. This issue is completely dynamic. There are different scenarios where users are facing this issue. We have worked with m...

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Adobe Employee , Mar 02, 2022 Mar 02, 2022
Hi @Twall55, Please click this link (www.adobeprerelease.com/) and go to the "Available Program" section to join the InDesign prerelease. Then accept the Prerelease agreement and follow the steps mentioned below to install the prerelease v17.2.0.9: - Close InDesign - Go to Creative Cloud Desktop and look for Prerelease in the Apps section. (If you don't see it, then please check you are login with the same email ID you have signed in on the Prerelease website. If it still doesn't show up, t...

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Explorer , Mar 08, 2022 Mar 08, 2022
Install the 17.2 pre-relase. It has worked well for me on a 2020 M1 MacBookPro! See instructions posted above or see the tips I posted above that helped with 17.1.

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New Here , Mar 16, 2022 Mar 16, 2022
Finally!!! I installed the prerelease (17.2) and the bug that persisted for far too long has finally disappeared. After 9 months of hard work, I was finally able to do one day of layout without any bug. A real miracle!

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Engaged , Mar 23, 2022 Mar 23, 2022
Not only did 17.2, reased this morning to North America, fix the text issue, it's also screamingly fast, especially opening files.OK, done. NEXT!

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New Here , Apr 20, 2022 Apr 20, 2022
Hi Sarah, updating to 17.2 fixed the text issue for my wife. She hasn't had it happen once since then, so far.Have you updated?

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replies 630 Replies 630
Explorer ,
Dec 29, 2021 Dec 29, 2021

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I'm having this terrible issue even after a complete reinstall, deleting all earlier preferences and all. Using an macbook pro 2020 M1 13", 8gb memory, with Monterey 12.0.1. I have 254 fonts installed, all were validated. 

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Explorer ,
Dec 30, 2021 Dec 30, 2021

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FIXED?

Last evening (10:41 CET Rome), I got fed up with this disappearing text problem and decided to contact Adobe Customer Support. It took a while, but I was able to connect with an Adobe Customer Care specialist, Jai Prakish, who was very helpful. I had to explain several times to him that the disappearing text problem was hugh and chronic and there were hundreds, if not thousands of Apple M1 users who were having the problem. I told him people are frustrated and angry with Adobe. I also told him I didn't want a fix for my individual problem, but a fix for everyone with an update. I also pleaded with him and Adobe to respond in this forum and let people know they are working on the problem. This is the message I received from Adobe this morning:

----------------------------------------------------------

Your Adobe Case ADB-22630635-V1K9

Dear Robert,

Greetings of the day!
Thank you for contacting Adobe. We are happy to help. 
We had a conversation regarding your issue that you were facing with InDesign application while typing in the text box and text disappears on Mac M1.  We would like to inform you that the issue will be fixed in next update. (My bold and text size) You ac do following things to fix this issue:
-Close InDesign and unplug secondary/multiple monitor and then launch InDesign and check, if it works fine with this then connect secondary monitor. If your issue persist again with secondary monitor we suggest you to please work with single monitor until next update. (Next update will come soon)

- Reset InDesign Application preferences by following steps:
Please open below given location, then rename the InDesign version you are using with .old extension.

C:\Users\username\AppData\Roaming\Adobe\InDesign\Version () Rename it to Version().old
C:\Users\username\AppData\Local\Adobe\InDesign\Version ().Rename it to Version().old
 We will update soon on Community as well.
 However, if the issue remains unresolved, please feel free to reach out to us and we will try our best to fix the issue for you.

Thanks for working with us, 

Adobe Customer Care  

-----------------------------------------------------------------

I haven't tried this yet to see if it works, but will do so and report back. From what I've seen in the posts on this issue, the problem isn't about a secondary monitor, but we'll see.

I hope this helps.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Funny how they gave you Windows file paths for macOS… but at least they'll FINALLY address this. Have considered switching to another App but Adobe's monopoly is too strong.

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Engaged ,
Dec 30, 2021 Dec 30, 2021

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Ya, funny. The kind of laugh you squeeze out as you push away your now tear-filled soup. 

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Community Beginner ,
Dec 30, 2021 Dec 30, 2021

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I'm literally rolling on the floor laughing right now! Thank you.

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New Here ,
Jan 10, 2022 Jan 10, 2022

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Was this ever resolved? I've tried rolling back to the previous version of Indesign and reinstalling but I'm still not finding a solution.

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Participant ,
Dec 30, 2021 Dec 30, 2021

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Excellent! Teamwork makes the dream work.

Much appreciated, and the community i'm sure will also.

 

We can all have a small mention in this next update. 

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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OMG - I HAD THE SAME GUY TONIGHT!!!

Seriously!!! Jai Prakish!! Sent me back to V17 which has NOT helped at all . . .

So frustrating. Do you think they all use the same name? This has been going on for over a year, before I got my M1.

UGH!

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New Here ,
Jan 26, 2022 Jan 26, 2022

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All my fonts were validated and fine so that is not the problem with me.

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New Here ,
Oct 29, 2021 Oct 29, 2021

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I purchased Adobe CC recently primarily to use Indesign and I also have this issue on both my Macbook pro (M1) and Mac Mini (M1). Extremely annoying to have to zoom in and out continuously to keep the text visible.

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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I too had this problem on the M1 MacBook Pro 13" However, Tuesday I received my new 14" Max MacBook Pro with 64gigs of memory and presto, I have not experienced the problem since. I have Illustrator open, Photoshop and InDesign and even Bridge all running at the same time and so far so good. I have always felt that the issue was a GPU memory issue and having only 16gigs of RAM on my old (like 4 months) M1 didn't help. OF COURSE you should not have to buy a $4,100 MacBook Max to run any program, much less InDesign. This is totally on Adobe. FYI the new 14" Max MacBook is astounding. Definately trade-in the M1 if you can.

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Still experiencing this issue with InDesign version 17.0

 

MacBook Pro (13-inch, M1, 2020)

 

This issue affects all of my InDesign files and has been dragging on for ages. Keep expecting it to be resolved with the next upgrade. Cannot believe the lack of responsiveness from Adobe when it is effecting so many of their customers.

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Participant ,
Nov 05, 2021 Nov 05, 2021

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01. Affinity Publisher

The best InDesign alternative.

 

Thoughts?

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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My first thought is that you are "hijacking" someone else's post. 

My second thought is why don't you do a feature-to-feature comparison and report back (in a separate post)?

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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Explorer ,
Nov 05, 2021 Nov 05, 2021

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I dont feel this comment is hijacking anything, it's a legitimate question/statement considering the issues people are having using InDesign on an M1 Mac. Fortunately i've not had to design a magazine or anything too word heavy (thousands of words) since this issue arose but i imagine that if i did the software would be almost unusable and i'd be pulling my hair out. If Adobe cared at all about it's customers this issue would have been resolved months ago but as it stands we're all still struggling using this software on a daily basis. Comments like this, on this specific thread illustrate how frustrated people are with this issue to the point where they are considering swapping to another platform and accepting all the workflow and adjustment problems that swap would bring. 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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All software from any company will have bugs

 

Some of these are caused by "dot-oh" version (not the issue in this case), OS changes (beyond the software companies' control), and in the case of Apple, a new processing chip. 

 

Quark or Affinity have their issues with OS changes and the M1 chip too.

 

 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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Participant ,
Nov 05, 2021 Nov 05, 2021

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It was a joke, like Adobe's response.

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Explorer ,
Nov 05, 2021 Nov 05, 2021

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Hi all Indesign lovers.

Yesterday I bought a new 14" with 10GPU and 32GB instead of my new (Feb2021) 13" with 8GPU and 16GB.

And the problem has resolved. I think Indesign is to quickly developed and the problem for Adobe is in the GPU power.

So adobe please focus on the coding of how to use the GPU's in Indesign. I really think there is te problem.

Please solve it. It's not in the fontlibrary!

I had to buy a new computer to keep my Indesignproduction on pace.

I'm happy now but also 1,5K poorer.

 

Kamiel

 

 

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Engaged ,
Nov 05, 2021 Nov 05, 2021

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Wait, I don't understand. You mean it's NOT the fonts and we don't have to delete the preferences? 

This is heresy!

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Explorer ,
Nov 06, 2021 Nov 06, 2021

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I'm becoming more and more infuriated about this problem. I'm trying to design a long service sheet and almost everytime I do something the freeking type disappears! I must scroll in and out to make it reappear. This level of support from Adobe is inexcusable! If I had a reasonable alternative, I'd use it. I've been using  InDesign since it was Aldus Pagemaker back in the mid-1980s and I've never had such a problem and had to deal with the ineptness and inability of Adobe to fix the problem. All the lame solutions I've seen so far, don't work. Get with it, Adobe, you're making many of your users very angry.

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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Absolutely agree with you. It’s inexcusable of Adobe.

Sent from my iPhone

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I'm having the same issues, running InDesign 2022 version 17.00 on a Mac mini (M1, 2020) Big Slur. Its driving me potty. I'm using a LG screen. I will read through the thread to see if there are any fixes.

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Participant ,
Nov 16, 2021 Nov 16, 2021

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I will save you the trouble.

The solution is to buy a new Macbook Pro M1 MAX

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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That is the correct answer. I sold an arm and bought the Pro M1 Max with 64 gig of RAM. Workers perfectly. Can now have hundreds of tabs open on safari, all InDesign, Photoshop, Illustrator and Acrobat open at the same time and a number of other programs as well. Never crashed. No spinning wheel of death. Perfect so far. This looks like the machine we have been waiting for since 1984. Finally.

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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I've already posted about this issue a couple times on this forum. What caught my eye is that you are using an LG monitor. I'm using the same with my Apple MacBook Air 2020, but I don't think that's the problem. It's with the Mac. Good luck, it's driving me beyond potty! 😬

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