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Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 1 Correct answer

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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@Ronale0D4D Sorry to hear about this. The newest version is 16.4, which should be rolled out everywhere by now. Can you check your CC desktop app for updates and install that version to see if the issue is fixed? 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Update to 16.4 doesn't fix the issue of disappearing text.

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Adobe Employee ,
Sep 11, 2021 Sep 11, 2021

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Hi Rob,

 

Sorry to hear about your experience. Would you mind sharing version of the OS? Also let us know which device you're using. Do you notice this behavior with a specific file? 

Do you still see this behavior when you disable the GPU Performance under Preferences?

 

This information would help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Community Beginner ,
Sep 12, 2021 Sep 12, 2021

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I'm using Affinity Publisher. I don't have time to QA your product. Good luck.

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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First things first...update to 16.4.

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Thank you. I did update to version 16.4 and that worked.

 

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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Great. So glad that cleared things up for you. Thanks for letting us know. 

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Well, it did for a day! Today, the disappearing text is happening all over again!

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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Same here. 

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Explorer ,
Aug 28, 2021 Aug 28, 2021

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It takes me at least 5x longer to get anything done because it keeps deleting my text. Please help. If one can't edit text indesign, what is the point. This has been happening for months no matter the version. How does anyone accomplish anything if you constantly have to undo and reenter your text changes 5 times before it sticks? Just brutal. So frustrating. And a design killer, too. Sob. Please help? I can screen record it happening but i'm not permitted to post a video. 

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Adobe Community Professional ,
Aug 28, 2021 Aug 28, 2021

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Explorer ,
Aug 29, 2021 Aug 29, 2021

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i hadn't and it didn't come up in my search. weird. checking it out now. thank you! 🙏

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Do you see this behavior with a specific file?

Please make sure you have the latest version of the app installed. Resetting preferences of the app might be helping as well. Let us know how it goes.

 

Regards,

Ashutosh

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Explorer ,
Aug 29, 2021 Aug 29, 2021

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Thank you, Ashutosh! I'm on and Apple M1 powerbook, macOS Big Sur 11.5.2, running InDesign 16.4. Thank you again! I will try resetting preferences, too. 🙂

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Adobe Community Professional ,
Aug 28, 2021 Aug 28, 2021

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  1. Does the text disappear or it is only pushed out of the visible part of the document? Switch to the text view.
    Mac: cmd+y
    Win: ctrl+y
  2. Do you use Paragraph Styles? It is important to do so. You might have set up a styling which makes the text disappear from your eyes, either due to keep settings (manually or in Paragraph styles), in a text colour without colour or with an no break attribute (manually or in Paragraph or Character styles).
  3. Maybe another object has a text wrap applied which does not allow text in most text frames on that page, it can be an object on that page, or on another page of the same spread or an object of any parental master of that page or any page of the spread.
  4. Another reason could be a damaged or incompatible font.
  5. Or a text maybe invisible if an object is above the text frame and it covers it up. This object could have paper colour. You may find it on the same or on the parental master page. Look into the Layer Panel and open all Layers to find if there is something.

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Community Beginner ,
Sep 12, 2021 Sep 12, 2021

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It's quite obviously none of these things, it would be impossible for everyone to be having the exact same issue and for any of these use cases to be the reason. Why is Adobe smokescreening this to this extent?

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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Please guess again.

 

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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Please guess again.

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Adobe Community Professional ,
Aug 29, 2021 Aug 29, 2021

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could you please show a screenshot with "Show hidden characters" turned On and the Properties ( or Control) panel visible, with the Text cursor placed in the problem textbox?

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Brand new MacBook Pro M1

InDesign 16.4

Same issue!!

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New Here ,
Sep 11, 2021 Sep 11, 2021

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Running on MacBook Pro 13 inch M1, Big Sur OS. And with inDesign 16.4 installed, the problem of the disappearing text keeps occuring. Tried the GPU settings trick. Tried closing as many apps as possible. Nothing worked. Would be nice to have this looked at, Adobe. 

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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Been having this workflow-killing issue for months as well. Tried all the tricks listed previously, but none work for more than a few minutes.

 

I read that some think its a RAM issue, and many of us seem to have M1 Macs with 8GB of RAM—is there anyone reading this discussion who's got 16GB of RAM? if so, what has your experience with disappearing text been like?

 

My machine: late 2020 Mac Mini M1 with 8GB RAM and 512GB hard drive,

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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Same issue. So very annoying!!!!!!!!!!! Please fix this already!!!!

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Explorer ,
Sep 06, 2021 Sep 06, 2021

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Hello

I work professionaly with ID from a long time and no  problemo.. BUT new mac mini M1 and the las t update of indesign and A BIG problem with the text who desepear or keep the last font changed in (w) mode.

What's happend ? I can't work no more. I really need Help please...

Thank you.

 

Bonjour

gros probleme depuis l'utilisation d'ID sur  macmini M1. Les textes dans les blocs disparaissent. Il faut zoomer ou passer en mode W pour les retrouver. Pire, le bloc peut garder en memoire une police utilsées auparavant qui réapparait en mode aperçu. Impossible de travailler pro avec... je ne sais plus quoi faire. Suis le seul ?

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Hi Stephane,

does it help if you do run InDesign as the only application on your system?

How much memory is available on your machine? Perhaps 8 GB could not be enough…

 

Regards,
Uwe Laubender

( ACP )

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