P: Crash (Windows) Abstürze nach Aktivieren der xmp Speicherfunktion

[adda1960]

Nachdem ich die xmp-Speicherfunktion in der neusten Lightroom-Version aktiviert hatte, stürzte Lightroom nach einiger Zeit ab. Bei jedem Neustart kam es erneut zum Absturz.
Erst ein Einspielen eines Backup-Katalogs löste das Problem.
Ich konnte das Problem durch Aktivieren der xmp-Speicherfunktion reproduzieren und lasse jetzt die Finger von dieser überarbeiteten Funktion.
Vermutlich hängt das Problem mit meinem großen Datenbestand zusammen. Mein Katalog umfasst knapp 400,000 Fotos. Lightroom scheint nach Aktivieren der xmp-Speicherfunktion die alle Fotos des Katalos dies Speicherung der xpm-Dateien durchführen zu wollen. Meine Vermutung ist, dass dies das Programm bzw. den Katalog überfordert.

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Moved to Bugs sub forum by Forum Moderator

[pier vittoriob60145588]

here the crash report

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="4" hour="20" minute="24" second="5" timeoffset="60" timezone="ora solare Europa occidentale"/>
<user guid="172f237c-7651-4a14-90d2-a87d56917339"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="32678" machine="Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="3096 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660" description="NVIDIA GeForce GTX 1660" driverDate="20210122000000.000000-000" driverVersion="27.21.14.6140" videoModeDescription="1920 x 1200 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2184&#38;SUBSYS_218410DE&#38;REV_A1&#92;4&#38;23B96B75&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="1920 x 1080 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;79F5D87&#38;0&#38;03" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FFCFFAB2346">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFCFFAB2346" symbolname="RtlRaiseStatus"/>
<stackStatement index="1" address="0x00007FFCFFA98E9A" symbolname="RtlpNotOwnerCriticalSection"/>
<stackStatement index="2" address="0x00007FFCFFA62E90" symbolname="memset"/>
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<stackStatement index="5" address="0x00007FFCAB87BC6C" symbolname="luaopen_table"/>
<stackStatement index="6" address="0x00007FFCAB8567A4" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FFCAB89C979" symbolname="AgThrowProgramError"/>
<stackStatement index="8" address="0x00007FFCAB85684E" symbolname="lua_resume"/>
<stackStatement index="9" address="0x00007FFCAB84870C" symbolname="luaopen_base"/>
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<stackStatement index="18" address="0x00007FFCAB85684E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FFCAB8436B6" symbolname="lua_pcall"/>
<stackStatement index="20" address="0x00007FFC9591F319" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="21" address="0x00007FFCFDC57034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FFCFFA02651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFC98FDBDFE"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x0000000035D29728"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000000FFFFFFFF"/>
<register name="RDI" value="0x000000005A5AD010"/>
<register name="RSP" value="0x000000006FE6F1A0"/>
<register name="RBP" value="0x000000006FE6F8F9"/>
<register name="RIP" value="0x00007FFCFFAB2346"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000035C64378"/>
<register name="LastExceptionFromRip" value="0x0000000035D3EE48"/>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
28e09bac-ed3b-4675-93e9-cdee28fb5500
</sessionId>
</crashreport>

[pier vittoriob60145588]

I confirm that after disabling writing to XMP files the problem seems solved

[Fabiana Cipriano]

O lightroom apresenta um mensagem de erro, diz que vai remeter um relatório e fecha o programa. O que seria? Já chequei a memória do notebook e ainda tem muita memória livre.

[args2000]

Bei mir ist das Problem dadurch nicht gelöst!

[args2000]

Seit ich die Version 11 verwende und das Programm immer wieder abstürzt, werden in der Zeit bevor das Programm sich wieder beendet (Absturz), auch keine META-Daten angezeigt.

Lightroom 11

Windows 10 (..2101..)

[Rikk Flohr: Photography]

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe or Microsoft?

[Rikk Flohr: Photography]

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?

[Oilinga]

Das setzen der XMP-Speicherflags in den Katalog Einstellung ist der absolute Kill. Kann ich definitiv bestätigen das dies zu iireparablen Zustand des Lightroom Version 11 und sogar des Systems führt. Ich kann nur dringend daraufhinweisen das das setzen dieses Flag Lightroom unweigerlich früher oder später zum Absturz bringt und raten diese Funktion bis auf weiteres nicht zu nutzen. Mich kostete das gestern einen ganzen Nachmittag das System wieder in einen nutzbaren Zustand zu vesetzen. Es war zwischzeitlich so, das die ARW Fotos in dem betroffenen Ordner, wo Lightroom möglicherweise zum selben Zeitpunkt versucht hat die XMP Dateien abzusetzen scheinbar wie schreibgeschützt war. Der vollständige Ordner inkl. Inhalt lies sich nicht über Lightroom, über Bridge noch über die übliche Windows Löschroutine eliminieren. 

Ich habe das System im abgesicherten Modus dann von diesem Ordner befreit und nach Neustart und Einspielen des vorab gesicherten Kataloges die Fotos von der Seicherkarte neu importiert. Interessant ist das Lightr oom während des aktven Flags sich auch insgesamt völlig träge anfühlt und nur verzögert die Funktionen ausführt. 

System:

Windows 10 V: 21H1

Intel Core i7-8700K, 5000 MHz
Asus ROG Strix Z370-F Gaming 

RAM  32629 MB

Graphic: nVIDIA GeForce GTX 1080

Monitor Dell UltraSharp U3219Q (DP 1.4) [31.5" IPS LCD]
Monitor Dell UltraSharp UP3216Q (DP4k60) [31.5" IPS LCD]

2 x Samsung SSD 970 Pro

div. WD HDD

[Fabiana Cipriano]

Oi, Obrigada pela atenção. O endereço de email é o mesmo que está no meu cadastro na Adobe. Uso Microsoft.

Nem sempre consigo finalizar o procedimento para envio do relátório, o programa fecha logo.

[Fabiana Cipriano]

Meu endereço de email é <removed>

[milovig]

Hola, tengo un problema con Lightroom desde hace unos días, actualice a la nueva versión y funcionaba todo correctamente pero ayer dejo de funcionar, cada vez que entro se queda congelado durante un tiempo hasta que finalmente da error.
He reinstalado windows desde cero y sigue dando el mismo error.
El reporte del error es el siguiente:

**************

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="6" hour="15" minute="49" second="13" timeoffset="60" timezone="Hora estándar romance"/>
<user guid="bfb6b0c6-c297-41e5-ac9f-0b1c89cc3e6c"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19043" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="16222" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 520" description="Intel(R) HD Graphics 520" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1920 x 1080 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_1916&#38;SUBSYS_80A4103C&#38;REV_07&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
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</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF86FAB2346">
<backtrace crashedThread="0">
<thread index="0">
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<stackStatement index="22" address="0x00007FF86FA02651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
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<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x000000002E7E6568"/>
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<register name="RSI" value="0x00000000FFFFFFFF"/>
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<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x000000002EAA3818"/>
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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
77feaae4-cf75-470d-8ae9-ec51c39127dc
</sessionId>

</crashreport>

**********************

¿Alguien sabe decirme donde esta el error?
Gracias

[args2000]

Habe nun den Adobe Crash Dialog gesendet. 

emial: <removed>

[Rikk Flohr: Photography]

I find no crash reports at that email either. Can you post a screenshot the crash dialog you recieve?

[args2000]

[marylènep5093291]

Bonjour,

J'ai exactement le même probème depuis le changement de version.

LR CC V11 se bloque très souvent et je suis éjectée. Je l'ai signalé au premier incident mais depuis je n'ai plus le message pour le signaler à nouveau.

Je suis sous windows 10 (fort heureusement je n'ia pas encore basculer en windows 11 pour ne pas mélanger les probèmes)

Que dois-je faire ? 

merci

[Torsten Ha.]

Wie beschrieben habe ich genau das selbe Problem

Alle hier diskutierten Lösungsansätze führen nich tzum Erfolg (GPU deaktivieren, schreiben von XML deaktivieren, Sprachumstellung auf Englisch, löschen der Voreinstellungen, deaktivieren von Zusatzmodulen)

Lightroom Classic-Version: 11.0 [ 202110120910-0bccc70d ]
Lizenz: Creative Cloud
Spracheinstellung: auto
Betriebssystem: Windows 10 - Business Edition
Version: 10.0.19043
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,9GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 16232,4 MB
Für Lightroom verfügbarer phys. Speicher: 16232,4 MB
Von Lightroom verwendeter phys. Speicher: 1855,6 MB (11,4%)
Von Lightroom verwendeter virtueller Speicher: 2039,5 MB
Anzahl GDI-Objekte: 823
Anzahl BENUTZER-Objekte: 2213
Anzahl Prozess-Handles: 3025
Cache-Speichergröße: 186,0MB
Interne Camera Raw-Version: 14.0 [ 950 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 313MB / 8116MB (3%)
Physischer Speicher in Camera Raw: 314MB / 16232MB (1%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1200
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA Quadro M2200 (30.0.14.7239)

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\LightroomCatalog\Lightroom Catalog-v11.lrcat
Einstellungen-Ordner: C:\Users\Torsten\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Excire Search
3) HDR Efex Pro 2
4) Plug-in-Parameter

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 1436
Subsystem : 7b01028
Version : a1
Grafikspeicher : 4053
Adapter Nr. 2: Anbieter : 8086
Gerät : 591b
Subsystem : 7b01028
Version : 4
Grafikspeicher : 80
Adapter Nr. 3: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers / Headphones (Realtek Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 4096
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Quadro M2200/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 472.39
GPUDeviceEnabled: false
OGLEnabled: true
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Gruß Torsten

[Loes Kieboom]

I just want to add something for anybody having the same problem (also mentioned in thread https://community.adobe.com/t5/lightroom-classic-discussions/crash-of-lr-classic-v11-with-large-size...

I tried to deactivate the XMP synchronization, which did not have a positive result, but after deactivating the XMP synchronization and deleting the preference file (and .lock file) again manually and starting up the catalog again it seems to be running. Deleting the preference file again seems to be needed to stop the background process already running and causing the crash.

Also, manual batch synchronization of xmp files is not working (so selecting more files), only single xmp updates.

I also imported the automaticly created -v11 catalog with the update into a new catalog.

[DerIgel]

I have constantly the same problem since I installed LR 11. I have sent two crash reports.

[Guest]

Hi there,

I have spend my afternoon trying to sort it out but I am done now.

LRc v11 (running on Windows 10) systematically crashed when opening my catalog or any back-up version of it (unfortunately I deleted all versions/back-ups compatible with LRc v10.

I have uninstalled and reinstalled the app. on my Asus Latptop. I have been able to open the catalog once but after I saved it (with back-up), I could not re-open it (and the back-up catalog crashes too).

Any help would be appreciated (see crash report below).

Regards,

Michel

Crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="7" hour="22" minute="46" second="14" timeoffset="60" timezone="Paris, Madrid"/>
<user guid="72f02414-a486-469d-99c1-62e76cf3b85a"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="32650" machine="Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5917&#38;SUBSYS_10611043&#38;REV_07&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF9565CF35D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9565CF35D" symbolname="RtlRaiseStatus"/>
<stackStatement index="1" address="0x00007FF956633B6A" symbolname="RtlpNotOwnerCriticalSection"/>
<stackStatement index="2" address="0x00007FF9565EE442" symbolname="memset"/>
<stackStatement index="3" address="0x00007FF91090CC6A" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="4" address="0x00007FF9303458ED" symbolname="lua_getstack"/>
<stackStatement index="5" address="0x00007FF93036BC6C" symbolname="luaopen_table"/>
<stackStatement index="6" address="0x00007FF9303467A4" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FF93038C979" symbolname="AgThrowProgramError"/>
<stackStatement index="8" address="0x00007FF93034684E" symbolname="lua_resume"/>
<stackStatement index="9" address="0x00007FF93033870C" symbolname="luaopen_base"/>
<stackStatement index="10" address="0x00007FF9303458ED" symbolname="lua_getstack"/>
<stackStatement index="11" address="0x00007FF93036BC6C" symbolname="luaopen_table"/>
<stackStatement index="12" address="0x00007FF9303467A4" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FF930398B99" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="14" address="0x00007FF9303458ED" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FF93036BC6C" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FF9303467A4" symbolname="lua_resume"/>
<stackStatement index="17" address="0x00007FF93038C979" symbolname="AgThrowProgramError"/>
<stackStatement index="18" address="0x00007FF93034684E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FF9303336B6" symbolname="lua_pcall"/>
<stackStatement index="20" address="0x00007FF9119EF319" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="21" address="0x00007FF9550F54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FF95654485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FF9BABF6701"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000041920F08"/>
<register name="RSI" value="0x00000000FFFFFFFF"/>
<register name="RDI" value="0x000000003701AB70"/>
<register name="RSP" value="0x00000000418EF1A0"/>
<register name="RBP" value="0x00000000418EF8F9"/>
<register name="RIP" value="0x00007FF9565CF35D"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000009"/>
<register name="LastExceptionFromRip" value="0x00007FF9108CE0F4"/>
</registerSet>

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Full
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</crashreport>

[MarcVI]

Same here. Not automatically writing xmp looks to make Lightroom stable again. But that is a horrible work-around: I want my xmp's be written automatically.

[Guest]

Hello,

Since my previous message on the matter does not show up...

I get an error message (see report below) when openning my catalog (LRc V11 / Windows 10) and any back-up catalog would also fail (actually one did not and I started to work with it but after I closed it (with all options on - back-up / checking), it crashed when I openned it back (so did its back-up).

About 83k photos in this catalogue.

Any idea to fix this?

Regards,

Michel

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="8" hour="10" minute="40" second="47" timeoffset="60" timezone="Paris, Madrid"/>
<user guid="72f02414-a486-469d-99c1-62e76cf3b85a"/>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

[amohnst]

Bei mir dasselbe - ich kann LRClassic derzeit nicht einmal mehr öffnen. Ich war zuletzt im Kartenmodul als die regelmäßigen Abstürze begannen.

[amohnst]

Ich konnte und kann außschließlich einen vor 24h gesicherten Katalog öffnen - doch auch der stürzt nach kurzer Zeit ab. 

Immerhin konnte ich das Häkchen vor "automatisch XMP in Dateien schreiben" entfernen - das scheint zu funktionieren. Das Uptadate des Grafikkartetreibers alleine davor hat nicht geholfen. Auch mir wäre ein Workflow mit automatischem XMP-Schreiben lieber..... Ich muss nun daran gehen meine Metadaten von gestern neu einzutragen - ein paar Stunden Arbeit vergeblich---

[Guest]

Hello,

Since yesterday, my catalog would systematically crash when opening it (same with back-ups). 

I am running LR Classic v11 under Windows 10.

My catalog is a bit larger than 83,000 photos.

I have tried to post a crash report here but just discovered that it has been flagged as "SPAM" by the moderators.

How can I proceed ? (crash report was sent via the application but I am a bit impatient about this bug being fixed).

Regards,

Michel

[Rikk Flohr: Photography]

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe or Microsoft?