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P: (GPU) Develop/Edit view & Export artifacts after 14.4.1 Update (AMD-only) (affects Cr, LrC & LrD)

Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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Hi,

 

Since just now, I've been experiencing a weird bug / crash in Lightroom Classic (on a Mac), where ALL my photos suddenly are fully covered in artefacts in the Develop module.

 

lightroom develop module.jpg

(Screengrab from the Develop module in Lightroom Classic)

 

When I check the linked RAW + JPEG source files in Finder, they all seem ok (they don't look corrupted, nor show any artefacts here), meaning the issue is within Lightroom.

 

raw source file.jpg

(Screengrab from the RAW source file in Finder)

 

When I export images out of Lightroom (with any setting, edited or even not edited), the artefacts are also present on the export files.

 

export.jpg

(Screengrab from the exported JPG image)

 

This problem started occuring soon after I applied the new AI noise reduction feature on just ONE (1) photo. 

 

I already tried:

 

  • Closing and re-opening Lightroom
  • Shutting down (fully), and restarting the computer after 1 minute
  • Switching the GPU accelrator setting in Lightroom on/off


MY SPECS

  • Lightroom Classic 13.0.1 - Build (202310121438-d2af310c)
  • Macbook Pro 16" - 2019
  • 2,3Ghz 8-core Intel Core i9
  • AMD Radeon Pro 5500M 8GB 
  • 32GB 2667MHz DDR4 memory
  • OS Sonoma 14.4.1

 

Any help would be greatly appreciated, because this makes the whole software unusable....

Thank you!

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correct answers 1 Pinned Reply

Adobe Employee , Apr 29, 2024 Apr 29, 2024

We're investigating an issue with the macOS 14.4.1 update that affects systems running AMD series GPUs. 

 

The issue manifests as garbling of/artifacts in images in Develop/Edit views and similar artifacts in Exported images.  The problem can afflict Camera Raw (16.2.1), Lightroom Classic (13.2) and Lightroom Desktop (7.2).  Restarting the application should restore your Develop/Edit view and return you to the expected Export results. 

 

The team is working with the OS manufacturer to identify t

...

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LEGEND ,
Apr 26, 2024 Apr 26, 2024

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LEGEND ,
Apr 26, 2024 Apr 26, 2024

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Reports are coming in about this happening in camera RAW as well. I've had it happen on a 2019 MBP in ACR, fixed by restarting the computer. I suspect running low on RAM/VRAM but I don't know.

https://community.adobe.com/t5/camera-raw-discussions/corrupt-acr-previews-on-intel-macs/m-p/1457902...

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LEGEND ,
Apr 26, 2024 Apr 26, 2024

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"Metal: AMD Radeon Pro 5500M"

 

That's a five-year-old GPU, relatively old in GPU-land. There have been lots of reports in the last year or two of LR problems with older AMD GPUs on Mac and Windows. Most likely these issues are caused by bugs in the AMD graphics drivers. Unfortunately, on Mac you have to wait for AMD to supply a new driver to Apple and then for Apple to release it in a new version of Mac OS.

 

So disabling or partially disabling the GPU is the only option in the short term. Note that if you observe bad symptoms with LR's AI commands (AI masking, Denoise, Lens Blur) disabling the GPU in Preferences won't have any effect -- Adobe doesn't allow the GPU to be disabled for the AI commands.

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LEGEND ,
Apr 26, 2024 Apr 26, 2024

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My work MBP has a Radeon 5300M card. So yeah its entirely possible that the latest driver update is having issues.

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Thanks for sharing the link to the earlier post. I suspect my MacBook is the problem, and this might just give me the justification to buy a new one 😉

 

Here my system details:

 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-AU
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 83.0MB / 4,080.0MB (2%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 809.6 MB (4.9%)
Virtual memory used by Lightroom: 44,970.3 MB
Memory cache size: 81.4MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 417MB / 8191MB (5%)
Camera Raw real memory: 419MB / 16384MB (2%)

Cache1:
Preview1- RAM:15.0MB, VRAM:0.0MB, 20240426-UEK_2367.NEF
Preview2- RAM:15.0MB, VRAM:0.0MB, 20240426-UEK_2366.NEF
Preview3- RAM:15.0MB, VRAM:0.0MB, 20240426-UEK_2368.NEF
NT- RAM:45.0MB, VRAM:0.0MB, Combined:45.0MB

Cache2:
final1- RAM:352.0MB, VRAM:0.0MB, 20240426-UEK_2530.NEF
T- RAM:352.0MB, VRAM:0.0MB, Combined:352.0MB

Cache3:
m:81.4MB, n:76.5MB

U-main: 112.0MB

Standard Preview Size: 1440 pixels
Displays: 1) 2560x1440, 2) 3584x2240

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/ulrike/Pictures/Lightroom/Lightroom Catalog-v13.lrcat
Settings Folder: /Users/ulrike/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin
5) Topaz Photo AI

Config.lua flags: None

 

 

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Thanks, I turned it off and will monitor if it happens again. I posted my system info in my reply to @johnrellis 

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LEGEND ,
Apr 26, 2024 Apr 26, 2024

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"Metal: AMD Radeon Pro 5500M"

 

Some of those other reports are for the 5500M and 5300M. It could be that the recent release of Mac OS included a new (buggy) driver from AMD.  

 

In the other thread, the poster observed that setting Preferences > Performance > Use Graphics Processor to Custom / Use GPU For Display worked around the issue. That's likely to be somewhat faster than setting it to Off.

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LEGEND ,
Apr 26, 2024 Apr 26, 2024

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Moderators, @Rikk Flohr: Photography, please merge with this thread describing similar symptoms with the same Mac / AMD Radeon 5500M GPU:

https://community.adobe.com/t5/lightroom-classic-discussions/artifacts-on-all-photos/m-p/14582228

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Will do so and mark the other as primary

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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What mac are you on and did you recently update the OS? There have been reports on similar artefacts after updating to Mac OS 14.4.1 on older intel Macs with ATI GPUs.

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Example here: https://community.adobe.com/t5/lightroom-classic-discussions/p-artifacts-on-all-photos/td-p/14563606

Restarting fixes it for some people for a bit. APparently this is due to the GPU running out of memory.

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Community Beginner ,
Apr 27, 2024 Apr 27, 2024

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Hi, I am having problem with my Lightroom Classic in Develop mode. This is what I am seeing when the file is in Develop mode, but okay in General. Please help me how to solve this issue! TIA! 

(Am using Mac)

 

[moved from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Please try if it helps to deactivate the GPU acceleration.

Also, please post the system information found in the help menu.

And, let us know the source of the image (camera, file format - raw, jpg ...)

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Beginner ,
Apr 27, 2024 Apr 27, 2024

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Hi, here is the system info. 

 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.4GHz
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Dedicated GPU memory used by Lightroom: 1,228.6MB / 8,176.0MB (15%)
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 11,055.6 MB (16.8%)
Virtual memory used by Lightroom: 50,737.9 MB
Memory cache size: 4,943.1MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1285MB / 32767MB (3%)
Camera Raw real memory: 1289MB / 65536MB (1%)

Cache1:
Preview1- RAM:41.0MB, VRAM:9.0MB, DSC_2062.NEF
Preview2- RAM:41.0MB, VRAM:9.0MB, DSC_2063.NEF
Preview3- RAM:171.0MB, VRAM:320.0MB, DSC_2064.NEF
NT- RAM:253.0MB, VRAM:338.0MB, Combined:591.0MB

Cache2:
final1- RAM:189.0MB, VRAM:0.0MB, DSC_2064.NEF
final2- RAM:189.0MB, VRAM:0.0MB, DSC_2063.NEF
final3- RAM:189.0MB, VRAM:0.0MB, DSC_2058.NEF
T- RAM:567.0MB, VRAM:0.0MB, Combined:567.0MB

Cache3:
m:4,943.1MB, n:191.9MB

U-main: 366.0MB

Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/sohfongang/Desktop/AFP2_APRIL_LRCat/AFP2_APRIL_LRCat.lrcat
Settings Folder: /Users/sohfongang/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether Plugin
6) Pixieset
7) ProSelect Album Builder

Config.lua flags: None

 

 

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Community Beginner ,
Apr 27, 2024 Apr 27, 2024

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And, let us know the source of the image (camera, file format - raw, jpg ...)

 

Camera - Nikon D750

File format - RAW

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Your issue is almost certainly the same as described in https://community.adobe.com/t5/lightroom-classic-discussions/p-artifacts-on-all-photos/td-p/14563606

 

Both yourself and and the OP in linked thread are using Mac with an AMD Radeon Pro 5500M GPU.  There are other posts with the same issue and same GPU model.

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New Here ,
Apr 27, 2024 Apr 27, 2024

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I uploaded a new set of photos on Lightroom today and all the photos uploaded with this weird matrix-looking glitch. I thought it was an issue with the memory card. But I went through old photos and they all have it as well. I reuploaded the photos, I also uninstalled the app but that didn't fix the issue either. The app is the latest version and it is on my macbook pro. Any help would be great!

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LEGEND ,
Apr 27, 2024 Apr 27, 2024

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Building on Ian's reply, another user in that thread reported that setting Preferences > Performance > Use Graphics Processor to Custom / Use GPU For Display worked around the issue. That's likely to be somewhat faster than setting it to Off.

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LEGEND ,
Apr 27, 2024 Apr 27, 2024

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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So… i updated MacOS to 14.4.1, and Lightroom Classic to 13.2, now when I export I get digital noise distortion. Has anyone else seen this problem, or what's going on?

Thanks,

JK

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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I tried LRC 13.1, same results -- meaning there's still noise, but different patterns each time I esport.20240420-9803_2.jpg20240420-9803_3.jpg20240420-9803_4.jpg20240420-9803_5.jpg20240420-9803_6.jpg 

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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after (anther) reboot it appears to be working. 

Sorry for the trouble.

 

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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It might come back. Apparently since mac os 14.4.1 there is a bug in the driver for certain older video cards that causes the GPU memory to fill up and this has the effect you're seeing here. If you have an older intel Mac that might be the issue.

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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Does your Mac use an AMD Radeon GPU? If yes, then can you indicate which model and the amount of VRAM.

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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Thanks to both of you. That does make sence. It's hard to say my 4 year-old computer is old, but yes, I know the drill!

 

It's a 2019 16" MacBook Pro (8tb/64g ram, 2.4GHz 8-Core Intel i9), AMD Radeon Pro 5500M 8GB / Intel UHD Grapics 630 1536 MB

Things were working fine on MacOS 13.4 I think it was… but did both OS and LRC upgrades at the same time so didn't know which was the culprit. 

 

So far so good, but will post when (if) things start acting up again. 

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