P: loses connection with files after folder is renamed

6 Votes
LEGEND ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

I've been using Lightroom for many years, and I've never experienced this problem until the last two updates to the application.

When I upload photos to Lightroom, the app creates a folder that is by default named with the date, in this format: 20210403.

I usually rename the folder, in Lightroom, with something more descriptive, just after the upload is complete. For example, 20210403_family-gathering.

Starting with the previous version of Lightroom, after I perform this action, Lightroom loses the connection with the files in the newly renamed folder. A question mark appears on the folder in the Navigation panel, and in Loupe view, every photo now displays a small exclamation mark in its upper right corner.

When I click on an exclamation mark, a dialog box appears, like the first one of three that I've uploaded.

1Lightroom_missingphoto-ccc406f0-67d4-4b3d-bff7-05c1c0834148-835634586.png1Lightroom_missingphoto-ccc406f0-67d4-4b3d-bff7-05c1c0834148-835634586.png
When I click on "Locate," another dialog box appears. For example:
2Lightroom_missingphoto_select-94760d8f-1b85-462b-b489-24b48e58a8c8-1771050602.png2Lightroom_missingphoto_select-94760d8f-1b85-462b-b489-24b48e58a8c8-1771050602.png
The first file, which is highlighted, is the one that is missing (although at this point, Lightroom has lost track of all of the files in the renamed folder). When I click the "Select" button, this dialog box appears:
3Lightroom_missingphoto_alread-79fdfacb-e016-4610-aaba-6f295e7d4035-643118839.png3Lightroom_missingphoto_alread-79fdfacb-e016-4610-aaba-6f295e7d4035-643118839.png
Lightroom is obviously confused, and the only way around this, in the current version of Lightroom, is to quit the application and re-launch Lightroom. After I relaunch Lightroom, it re-finds the files and the exclamation marks are gone. When I quit Lightroom after renaming the folder from the most recent upload, I back up the catalog. I don't know if this is necessary, but I back up the catalog whenever I quit Lightroom.
 
This is a bug, which never existed for me, until the last two updates of the app.
Bug Fixed
TOPICS
macOS , Windows

Views

630

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Oct 26, 2021 Oct 26, 2021
Greetings,   The Max 2021 Photography products updates have been released and include remedies for this topic.  The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.  The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ].    Note: iOS and Android updates may take up to a week to appear in your App Store.   Thank you for your pat...
Status Fixed

Votes

Translate

Translate
Adobe Employee , Jun 13, 2021 Jun 13, 2021
I am moving this back to in-progress and have advised the team the fix did not work for everyone.  The Classic Team has requested a new bug which we have written. Some of them may reach out to you for additional information. Thanks for continuing to update us. 

Votes

Translate

Translate
replies 136 Replies 136
136 Comments
LEGEND ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

I have tried with single/multiple images, and with and without subfolders. Always does the same. The folders are being correctly manipulated, as shown in Finder and being shown correctly after quitting and relaunching. No files/folders are being moved / renamed outside of Lightroom, so somehow the catalog is losing sight of the folder during the rename process.

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

What happens if you use the Find All Missing Photos in the Library menu?

Then you will get a new filter line in the catalog panel, showing all offline photos.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

https://imgur.com/a/dFFXuJt

Still nothing.

The first photo was when I went Library -> Find All Missing Photos, pop up with No missing photos appears. 

Second photo is when I right clicked on folder Klijenti -> Synchronise Folder -> Show Missing Photos, about 6k photos show up in catalog filter Photos Missing From Folder "Klijenti"

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Could the Missing photos be duplicates?

Votes

Translate

Translate

Report

Report
New Here ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Nope, they aren't duplicates.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

I'm having the exact same problem and it just started with latest update.   The error happens frequently...but sometimes the folders come back after about waiting for about 30 seconds, clicking on other folders, crossing my fingers, and/or swearing at Lightroom.  However, all images inside the folders remain missing and I am unable to use "find missing images" as it does nothing.    Otherwise, quitting Lightroom and relaunching always brings them back.  (Not an acceptable fix).  I'm very surprised Adobe "can't reproduce the problem".    It sure seems like a lot of us users can reproduce it.   This happens across all external hard drives that have images in lightroom, except my internal hard drive.  

ScreenShot20210421at5.47.12PM-0efa3ec9-17cb-48eb-8883-efc888bbbcf9-514138838.jpg

Latest Lightroom Classic

2019 iMac 5K

Radeon Pro Vega 48 8 GB

Mohave 10.14.6

Votes

Translate

Translate

Report

Report
Participant ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Ok, here's an update:   I opened up another Lightroom Catalog which I don't use very often and it works fine with changing folder names on all external drives.   So it appears that the bug is catalog-specific.    How do we fix this Adobe?   Let's see what happens if I optimize the catalog that's working...  I'll post a reply if anything changes after optimization.  

Votes

Translate

Translate

Report

Report
Participant ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Optimization didn't break it.   I went back to my latest lightroom catalog backup of the catalog with the issue, from about 3 weeks ago... it's got the bug.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

How old is the catalog where this happens? I'm asking because mine is essentially "ages old" (begins in 2007) and I also went from Windows to Mac with it, and the photos and folder structure in it. Actually @Rikk had that catalog in his hands a while ago to do some repairs on it (on a different issue).

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

My EHD is a NewerTech Guardian Maximus enclosure RAID-1, with two 3 TB Toshiba hard drives that I purchased from OWC. I've changed a few variables since discovering the problem, including upgrading from Mac OS 14.6 to 15.7, rebuilding the EHD's directory with DiskWarrior 5.2, and swapping the EHD's connection to my 2018 MacBook Pro from an external, CalDigit TS3 Plus Thunderbolt 3 dock to directly in one of the MBP's Thunderbolt ports. I also performed the recommended "Clean Lightroom Install Procedure." None of these changes have resolved the problem, which I still consider to be a bug, regardless of whether a single Adobe administrator can't reproduce the problem. It will only be further investigated by Adobe engineers, and defined as a bug that needs to be addressed, if enough end users complain to hurt the company's image, or profits. If there's any good news, it's that more people are speaking out about the same problem, and that's not a coincidence. Also, for however many people are protesting about the same issue in this forum, we can be sure that others are experiencing the problem who will not register a complaint in this forum.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Have you tried creating a new catalog, adding a few images, and testing to see if the problem occurs with the new catalog?    I have one older catalog that works fine, but the rest of them have the same bug.  However new catalogs seem to work ok, though I've not tested a new catalog with a LOT of images.   I personally don't want to have to create an entirely new catalog and re-import all of my images to get rid of this bug. 

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Though we've not been able to reproduce this behavior I've opened a ticket for investigation with the team. You may be contacted by an engineer for additional information.

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

I've not tried creating a new catalog yet. I'm not unwilling to try this, but I'm not prepared, at this time, to invest time and energy into re-importing roughly 92 thousand images into a new catalog. And I can't know, with the current available data, whether creating a new catalog would be a permanent fix for this issue. For now, I'm going to live with the bug by adjusting my workflow so that I'm renaming folders just before I'm ready to quit Lightroom. If I learn, later, that creating a new catalog and re-importing files permanently eliminates this bad behavior, then I'll seriously consider following that path.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

I've now determined that any new catalogs I create exhibit the same behavior, however one catalog I have works fine.  I've successfully copied that catalog and the copy works.  So now if I ever want to create a new catalog I need to make a copy of the only one that works, delete images I don't want, and add the ones that I want.  BTW, I wanted to add that the only bug I've found is that images get lost after renaming folders but moving folders/images around is perfectly fine and Lightroom tracks them just fine.  It's very specific to renaming.   

UPDATE: This one catalog that used to work fine now also has the same problem.  It worked for about 4 hours of use.  So now the problem occurs no matter which catalog I am using.

 

 

 

This is the information on my system and the catalog that (used to) work, while it was working.   

Lightroom Classic version: 10.2 [ 202103041821-226a1211 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.14.6 [18G8022]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.6 GHz
SqLite Version: 3.34.0
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 17,328.4 MB (26.4%)
Virtual memory used by Lightroom: 29,143.0 MB
Memory cache size: 949.9MB
Internal Camera Raw version: 13.2 [ 738 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 280MB / 32767MB (0%)
Camera Raw real memory: 282MB / 65536MB (0%)
Displays: 1) 5120x2880, 2) 1920x1200

Graphics Processor Info: 
Metal: AMD Radeon Pro Vega 48

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/SAMSUNG SSD/LIGHTROOM IMAGE CATALOG T5/Lightroom Image Catalog-v10.lrcat
Settings Folder: /Users/gregwhite/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Aurora HDR 2019
4) Blurb BookSmart
5) DxO PhotoLab
6) DxO PhotoLab 2
7) DxO PhotoLab 2 Importer
8) DxO PhotoLab 3
9) DxO PhotoLab 3 Importer
10) DxO PhotoLab Importer
11) Export to Photomatix Pro
12) Facebook
13) Flickr
14) FocalPoint
15) HDR Efex Pro
16) HDR Efex Pro 2
17) LRT Export 5
18) Luminar 4
19) Nikon Tether Plugin
20) onOne Perfect Photo Suite
21) Perfect Effects
22) Perfect Portrait
23) Perfect Resize
24) PhotoFrame
25) PhotoTools 2.6
26) PhotoTune
27) SmugMug
28) Upload To Pictage

Config.lua flags: 
Features.disableGlobalTaskManager = true

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (Built-in Output)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x77
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro Vega 48 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-2.11.23
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

Votes

Translate

Translate

Report

Report
Participant ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

I determined last night that creating a new catalog and importing all of your images doesn't fix the problem.   It seemed to work when I had just a few images, but when I imported significantly more, the problem came back.    My only solution so far has been to make a copy of the only catalog I have that doesn't have this bug and add/remove images from there.    FYI my working catalog has about 70000 images and my new copied catalog now has about 75000 images.  

Votes

Translate

Translate

Report

Report
Participant ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Greg, Logan & all others: I truly appreciate the amount of time and effort you're putting into testing all these different scenarios.

(even though it shouldn't be necessary for customers to spend that time on having to convince a company that their product has a bug when multiple users are beginning to see the same problem at the same time, after an update.)

Votes

Translate

Translate

Report

Report
Participant ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Somewhere in this thread someone asked about externalizing updates so that a new catalog can be built from the images without losing edits. My apologies for adding this to the end. 

 

In Catalog Settings, Metadata tab; check:

  • Include Develop settings in Metadata inside JPEG, TIFF, PNG and PSD files
  • Automatically write changes into XMP 

Then in the Library Module:

  • select all your images 
  • Metadata tab, Save Metadata to File

Then create a new catalog and import the images. 

 

What is lost: 

  • Collections
  • Edit history. If the Highlights were adjusted several times, only the final remaining adjustment will show in the Basic panel. 
  • Presets 
  • Anything else that is only stored in the catalog, I've not been able to find a list. Map / Book / Slideshow / etc.???

I've tested this and it worked fine on my Windows machine. Tested with V10.0. 

Additionally I keep a document for all my Preferences and Catalog Settings so that I can recreate them, if needed. It seemed that the new catalog kept the preferences but not

the Catalog Settings. 

  

Votes

Translate

Translate

Report

Report
Participant ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

I ran two imports this morning. Since I knew that I'd have to restart LrC anyway to fix the "missing" folder after renaming the first folder, I renamed the second folder as well.

The second rename operation fixed BOTH! 😳 (but the photos IN the folder remain marked as missing)

After that, I renamed a couple more folders, for testing purposes. Some went fine, then suddenly one's marked as missing again. The next rename operation fixed that one, again. How odd.

If anyone reading this still has the time and patience to test more — try a couple of consecutive rename operations without restarting LrC in-between. I'm curious what you observe.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

@Alexander I can't recreate this problem on Windows 10 Pro fully updated. Is this strictly a Mac problem or is something else involved? 

Votes

Translate

Translate

Report

Report
Participant ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

@Alexander

Tried what you suggested.   Folders do not show up as missing when I rename, but some/all of images inside will be missing.  When I rename a folder with missing images, the missing image count frequently changes.   So sometimes every image will be missing after rename, and then after renaming again sometimes a few of them will suddenly not be missing anymore.   Sometimes I can rename a folder and it works fine with no missing images.  It seems completely random.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

Now I'm noticing that the missing images in a folder keep changing as I simply click from one image to another in the folder, also folder will sometimes flip from missing/not missing just by clicking on random images in the folder.  When folder is missing, everything inside it is missing.  But if I click on any image in that folder, the folder will suddenly come back and some of the images will too.  It's changing with every click.   

-

BTW this is with a catalog that was working fine for the last two days, but this morning has suddenly gotten this bug.  So depressing.  I thought I had finally figured out a way to avoid this.  So issue is NOT catalog related, or catalogs develop bug after some usage.  

Here is a link to the screen capture video

Votes

Translate

Translate

Report

Report
Participant ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

@bill_3305731

Creating a new catalog and importing the images did not fix the problem.  Issue appears in any new catalog.  I had a single older catalog that did not exhibit the bug, so I copied it and added/removed images, created presets etc to replicate the catalog I am having issue with. Renaming folders worked perfectly fine for 2 days but today the bug is now in this catalog as well.  

 

Votes

Translate

Translate

Report

Report
Participant ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

Looks like you are on a Mac? If so and the OS is at 11.2 or later, I'd suggest reporting this as a bug to Adobe. 11.0 and 11.1 are buggy but 11.2 seems to be very clean.

  

Votes

Translate

Translate

Report

Report
Participant ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

Hi Bill,

I am on a Mac but using OS 10.14.6.

Votes

Translate

Translate

Report

Report
Participant ,
Apr 24, 2021 Apr 24, 2021

Copy link to clipboard

Copied

Before proceeding with reporting this as a bug, my recommendation is that you upgrade MacOS to at least 11.2. Adobe is not going to test on every version of the OS, only on the latest. While not many, there have been apparent Lightroom and Photoshop bugs that were due to bugs in MacOS.

  

Votes

Translate

Translate

Report

Report