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1

P: LrC v15 - System Info error: Unexpected error performing command: ?:0: attempt..

Enthusiast ,
Oct 30, 2025 Oct 30, 2025

Hi.

In Lightroom Classic v15.0 System Info is broken.
When I press "Help > System Info..." I get following error message:

SystemInfoBug.jpg

I've debugged this and it turns out this is because I have unsupported GPU (GPU acceleration disabled).
When gathering System Info, Lightroom calls AgImageIO.gpuVRAMTotalBytes() which returns nil.
And then Lightroom fails when trying to convert that nil into megabytes using division.
Similar issue was present in initial release of Lightroom Classic v12 (v12.0) and was fixed after my report at that time, and here we have it again...
To resolve, just change "AgImageIO.gpuVRAMTotalBytes()" to "AgImageIO.gpuVRAMTotalBytes() or 0".
Please fix this, because in my opinion System Info should work no matter if GPU is supported or not.
@Rikk Flohr: Photography

 

Previous report for LrC v12.0 if this may be helpful, issue is exactly the same:

https://community.adobe.com/t5/lightroom-classic-bugs/p-unable-to-view-system-info/idi-p/13277112

Bug Fixed
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Windows
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correct answers 2 Pinned Replies

Adobe Employee , Oct 31, 2025 Oct 31, 2025

I can recreate this with the Microsoft BD fallback driver, and that could be the case with unsupported GPU's. I've shared this with the team for review.

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Status Investigating
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Adobe Employee , Nov 10, 2025 Nov 10, 2025

 

Greetings all, 

 

A new update for the Adobe Photography products has been released.  The 15.0.1 (November) update contains an update regarding this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by pressing  [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient. 

Status Fixed
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LEGEND ,
Oct 30, 2025 Oct 30, 2025

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

I was able to requickly reproduce the problem by disabling the GPU, an Intel Graphics integrated GPU, in my ASUS mini PC:

 

johnrellis_0-1761841493280.png

 

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Adobe Employee ,
Oct 31, 2025 Oct 31, 2025

I can recreate this with the Microsoft BD fallback driver, and that could be the case with unsupported GPU's. I've shared this with the team for review.

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Status Investigating
Translate
Report
Adobe Employee ,
Nov 10, 2025 Nov 10, 2025

 

Greetings all, 

 

A new update for the Adobe Photography products has been released.  The 15.0.1 (November) update contains an update regarding this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by pressing  [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient. 

Rikk Flohr: Adobe Photography Org
Status Fixed
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LEGEND ,
Nov 10, 2025 Nov 10, 2025
LATEST

Confirming the error no longer occur on my ASUS mini PC when the GPU is disabled.

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