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P: Map module keeps flashing "map offline" when it's not

Engaged ,
Jun 16, 2017 Jun 16, 2017

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Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jul 18, 2017 Jul 18, 2017
Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html

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Advocate ,
Jun 18, 2017 Jun 18, 2017

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I can also confirm this blackout and 'map offline' dialog is occurring everytime I move the map. Win10 and LRCC latest. Never happened before.


Bob Frost

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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Same problem here. It is annoying and I can't work with the map module.
I am running Mac OS Sierra 10.12.5 and Lightroom CC 10.6.1.
Seeing that many different OS version have this problem, it does not seem that it is a computer issue but more likely an LR or even a google map issue.

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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Same problem here... Mac OS 10.12.5; Lightroom CC 2015.10.1

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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Here is video of the behavior (tip: it's annoying):
https://drive.google.com/file/d/0B4fNTUYL6CmdUnZlRDRTei1zblE/view?usp=sharing

Addendum: dragging a photo onto the map, it takes the software around 12-15 seconds to 'locate' the GPS and append the 'geotag' icon to the image in Lightroom; I have 200+ images to geotag in my current session, so that's ~50 minutes of waiting for the item to be geotagged (15 secs * 200 images = 3000 seconds). Unbelievable.

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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Exactly the same problem, extremely annoying!

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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Same problem here. Running Lightroom CC 2015.10.1
Windows 10 Home. 

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Explorer ,
Jun 18, 2017 Jun 18, 2017

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Indeed, i'm having it on both Windows 10 creators update as MacOS 10.12.5. On both machines it appears with the latest LR update. 
https://youtu.be/wZ8rmDGOg-Y

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LEGEND ,
Jun 18, 2017 Jun 18, 2017

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Same problem for me. Makes using the maps useless

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Contributor ,
Jun 18, 2017 Jun 18, 2017

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Pete, you seem to be the only Adobe person taking any note of this issue.  This is a serious problem for many of us.  Can you provide some update on the status of an Adobe response.

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New Here ,
Jun 18, 2017 Jun 18, 2017

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Adobe where are you hiding. We need relief - SOON !!!!

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New Here ,
Jun 18, 2017 Jun 18, 2017

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I sent a tweet to Adobe's Lightroom account.  We'll see if there's any reply.

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New Here ,
Jun 18, 2017 Jun 18, 2017

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Thanks Paul. Ironically the map is indeed offline at the moment the message is flashing.

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Community Expert ,
Jun 18, 2017 Jun 18, 2017

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Probably enjoying the weekend ... like most of us too 😉
Wait for Monday morning US time. I have filed a bug with Adobe.
--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Adobe Employee ,
Jun 19, 2017 Jun 19, 2017

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Hi,

We have logged the bug for this. We are looking into this.

Thanks,
Smit Keniya
Adobe Lightroom Team

Smit | Lightroom Classic Team

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Community Beginner ,
Jun 19, 2017 Jun 19, 2017

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Same problem for me. LR CC 2015.10.1 running on macOS Sierra 10.12.5.

Very frustrating. 

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New Here ,
Jun 19, 2017 Jun 19, 2017

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I agree. Problem occured on iMac and MBP at the same time about 5 days ago. Both on the latest OS. Both LR 6.10.1. Problem started when on LR 6.8. Upgraded in the hope that that would cure it, but no.

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LEGEND ,
Jun 19, 2017 Jun 19, 2017

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I have the same problem..

Version von Lightroom: CC 2015.10.1 [ 1117303 ]
Lizenz: Creative Cloud
Betriebssystem: Windows 10
Version: 10.0

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New Here ,
Jun 19, 2017 Jun 19, 2017

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Thanks for filing my friend. Adobe has officially responded in the meantime as you might have read and is looking into it. I just hope they look hard, deep and fast and also catch the NEW bugs that were introduced into LR with CC 2015 6.10.1 and forced me to downgrade to 6.10.0

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LEGEND ,
Jun 19, 2017 Jun 19, 2017

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+1
Lightroom 6.10.1
Windows 10 w. Creators Update

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LEGEND ,
Jun 19, 2017 Jun 19, 2017

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Issue found in 6.9 as well (and poss also 6.8)  - reported on the LR Forum by me with no solution offered, other than restarting LR which does work (in 6.9 at least).  So it's not just a 6.10.1 issue alone, the underlying problem been there for some of us for a lot longer

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Community Expert ,
Jun 19, 2017 Jun 19, 2017

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It's looking like it's possibly a server-side change at Google Steve, because it's affecting much older LR versions (e.g LR5) over the last few days too, and we'd have been sure to notice it for THAT long!
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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Community Expert ,
Jun 20, 2017 Jun 20, 2017

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Thanks for acknowledging it. First I wondered if it was only my Lr version, but I guess it has to do with a Google Maps API update : I still had an old Lr5 version (that was way out of date) and I get the same flashing effect. On their announcements, you see a lot of activity on maps lately...

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LEGEND ,
Jun 20, 2017 Jun 20, 2017

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Maybe part of the explanation why the number of users reporting the issue has escalated and that it's not just the latest iterations affected. However, it's been there for a while in the background.

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LEGEND ,
Jun 20, 2017 Jun 20, 2017

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Same problem here, MAC 10.11.6 LR 6.10.1

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New Here ,
Jun 20, 2017 Jun 20, 2017

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What are you talking about? The problem just started about six days ago. Everything was fine before !

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