P: Panels and filmstrip black when switching to Develop

[ramaswamyr75239517]

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
RackMultipart20160925120518s3z-67767e8f-a774-4727-b759-11eddc593416-1834522346.jpg

[DukeKato]

I have been running Lightroom CC 2015.10.1 on macOS Sierra Version 10.12.5 until this morning and regularly get this problem.  Just  before I received your message I finished the  updated to macOS Sierra 10.12.6.  I won't be able to see if this update impacts this problem for a few days.

[Steve Zeeeee]

I guess my mac system is being left behind, why I cant update to Sierra.

[Sue Anne Hodges]

OS X El Capitan
Mac Pro Early 2008
cannot be updated to Sierra.

Have gone back to LR 2015.6 to solve the problem but hope Adobe will create a fix so I can go back up to newer version.

[Cletus]

Have you updated to LRCC2015.12?  LRCC2015.7 is several months out of date.

[Sue Anne Hodges]

I had been in LR2015.10 but couldn't get any work done so after a while had to roll back to 2015.6 . I have not seen any confirmation that 2015.12 fixes the problem for El Capitan.

[DukeKato]

This problem is still occurring on my m/c after the upgrade to macOS Sierra 10.12.6.

[FeedbackCommunityMember]

While editing photos in develop mode in LR, entire program seems to disappear except the photo itself. I see this is an ongoing problem. I've attached a video and here are my specs:

1. macOS Sierra Version 10.12.6

2. Lightroom version: CC 2015.12 [ 1125239 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]

[FeedbackCommunityMember]

Sierra 10.12.5 | Lightroom 2015.9
This has been a recurring issue for me. Almost anything I do in Lightroom causes these black strips to happen and I am basically unable to do any work. I am considering cancelling my CC subscription. I also looked into seeing if there was a newer update for Lightroom and it appears there is, but my CC app is not showing it. Says everything is up-to-date.

[Rikk Flohr: Photography]

Amelia, in your Creative Cloud App - press [Cmd]+[Opt]+[R] and allow the App to refresh. Does the CC2015.12 update show now?

[Rextilleon]

I suspect that Adobe is putting very few resources into fixing this because it only seems to effect those with older versions of OSX and most machines have been updated to Sierra.  In other words,  it's a business decision.   They obviously figure that it is more profitable to focus their programming resources elsewhere.   Maybe there is some other explanation, but so far, I have yet to see them even attempt to tell us why its taking so long.  Educate me if I am wrong.   

[FeedbackCommunityMember]

I had to uninstall and reinstall for it to finally show. Seemed to fix the issue...for now.

[Rikk Flohr: Photography]

Thank you for the update.

[FeedbackCommunityMember]

I have same problem, I believe it is happening when you are working in full screen mode only.

I had it in the previous version as well and have it with the latest update too...I am wondering why it is still not fixed as it seems to be an old problem.

[FeedbackCommunityMember]

I am fairly certain I've had it happen when I'm not in full screen mode as well, but I will definitely test that theory! Thanks!

[FeedbackCommunityMember]

I'm still have the issue too. Using OS 10.12.6 and LR 2015.12. It happens every single time I minimize LR into my dock and then maximize it again. I am not using full screen.

[Rikk Flohr: Photography]

Thanks for the updated information, I have let the engineering team know that we are seeing it on 10.12.6. 

[read files]

El Capitan 10.11.6 not upgraded to Sierra because my Mac Book Pro is a 2008 model. The problem of panels and filmstrip black out is recent, I think started with the version before CC2015.12.  Never experienced with previous versions.

[read files]

El Capitan 10.11.6 not upgraded to Sierra because my Mac Book Pro is a 2008 model, LR CC2015.12.The problem of panels and filmstrip black is recent, I think started around 2 months ago.  Never experienced before

[FeedbackCommunityMember]

I am still having this issue as well. Very frustrating. Using macOS Sierra 10.12.6 and Lightroom version: CC 2015.12. It happens when I switch library to develop modules and back, also minimize and maximize LR.

[FeedbackCommunityMember]

This issue has started to reoccur on my main editing station. It first started happening a few months ago (reported in this thread), then went away for a while but started happening again this week without any changes to Lr or my operating system from my end. 
This afternoon's Hide/Show efforts to alleviate the problem lead to a new (to me) version of the bug.  All the panels reappeared after hide/show except for the center section. 

Lr CC 2015.12 Camera Raw 9.12
Late 2012 27" iMac OSX 10.11.6 

Andy 

[joep67994378]

It's still happening for me.

LR CC 2015.12
OS-X 10.11.16

I just made it happen three times in a row by doing Lightroom->About ...  
The panels went black as soon as I dismissed the About pop-up.
It stopped doing that after I clicked the green OS-X button to maximize the LR window.
Unlike other occurrences of this bug, minimizing (yellow button) then clicking the dock icon restored the panels each time.

[FeedbackCommunityMember]

Same for me. I can minimize LR, bring it back. The second I try to do something in LR again, same thing happens. I have to eventually shut down LR and restart it to get at least 10 minutes without dealing with this problem!

LR CC 2015
OS X El Capitan
version 10.11.6

PS this is REALLY friggin annoying to deal with when editing 4 weddings at a time!!!!!

[FeedbackCommunityMember]

I have found if I double click in the black panel area, when they disappear, that they come right back and stay back for that editing session.

[FeedbackCommunityMember]

I also have this problem occur occasionally. The only workaround is to restart Lightroom. 

Lightroom CC 2015.12 Build 1125239, macOS Sierra 10.12.6

-Ray

[joep67994378]

It's still there in today's release of Lightroom 7.0 ("Classic CC"), although I went for most of the day before I saw it for the first time.  OS-X 10.11.6 .  Hide (Cmd-H) then click LR dock icon still restores the panels, but maximize then unmaximize (green traffic light button) no longer restores the panel.