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66

P: Slow UI when using Mac and Custom Display Profile

Explorer ,
Oct 22, 2020 Oct 22, 2020

Hello,

 

Since upgrading to Lightroom Classic v10.0, all UI-related functionality is painfully slow. All editing functions are working correctly and quickly but scrolling through the catalogue or even scrolling a side panel is taking many long seconds to refresh. Unreasonably long.

 

Disabling GPU Accellaration has no affect on my Lightroom's performance.

 

macOS Mojave 10.14.6

Mac Pro (Late 2013)

3 GHz 8-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

 

Bug Fixed
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macOS , Windows
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correct answers 2 Correct answers

Community Expert , Dec 21, 2020 Dec 21, 2020

Please go to Help>System Info… and get us the exact installed version number of your software.

If it's 10.0 or 10.1, please review the diagnostic step in this post to see if this is the issue you are facing: https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-mac-user-interface-slow-after-upgrading/5f91bbf7917fbb3a9935742e?commentId=5fa06f1e72a09d24e1c2b700 

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Adobe Employee , Nov 02, 2020 Nov 02, 2020

Greetings All,

 

Update: 3/15/2021

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Thank you for your continued patience.

This thread is tracking issues related to a small group of customers who are seeing issues with very slow UI speed in Lightroom Classic 1

...
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1,001 Comments
LEGEND ,
Dec 28, 2020 Dec 28, 2020

After upgrading to Big Sur my Lightroom Classic 10.1 is essentially useless. Created a new catalogue... opens fine... imports fine.... click on the develop tab and the trouble starts. Essentially freezing and becoming useless. It seems this particular issue has been an issue for months with no effective solution which is incredibly disheartening. 

macOS Big Sur Version 11.1

Mac17,1

Processor Name: Quad-Core Intel Core i5

Processor Speed: 3.2 GHz Number of Processors: 1 Total Number of Cores: 4

L2 Cache (per Core): 256 KB L3 Cache: 6 MB

Memory: 32 GB System Firmware Version: 429.60.3.0.0

SMC Version (system): 2.33f12

AMD Radeon R9 M380 2 GB

I will now try and uninstall Lightroom 10.1 and go back to 10.0. I doubt it will work but I'll try.

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Enthusiast ,
Dec 28, 2020 Dec 28, 2020

*novocastrienne Did you do a clean install of Big Sur? If not might be worth a try on a test partition. Also turn off all fonts once and see what happens.

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

No don't do that. Bad advice. It won't work and will probably make things worse.

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Participant ,
Dec 28, 2020 Dec 28, 2020

Belinda is right. You can find a literal flood of instances on this forum recommending reinstall of the OS, both MacOS and Windows, with no benefit. This is not the OS's of 10+ years ago, reinstalling is a waste of time and results in loss of all OS customizations. 

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Enthusiast ,
Dec 28, 2020 Dec 28, 2020

Anything is worth a try instead of doing nothing. I no longer have the slowdown problem with 10.1 on two different computers. But if you would rather just complain instead of doing anything about it, so be it.

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

Thanks bill330573.

I think we have to accept that for a significant number of serious Lightroom users, Lightroom was crippled after ver.9. That an application dedicated to photographers can't cope with a custom monitor profile might be funny if you had that kind of sense of humour and your livelihood didn't depend on it.

That a organisation as big as Adobe could create and release such a dog's dinner to paying customers is unconscionable.

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Participant ,
Dec 28, 2020 Dec 28, 2020

Anything is worth a try instead of doing nothing. 

 

In that case, perhaps standing on one foot while tapping the top of your head will work? No more useless than reinstalling the OS and a lot less work. 

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

LMAO. Bravo.

I've tried everything else, so I'll give it a go.....keep you posted 🙂

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Participant ,
Dec 28, 2020 Dec 28, 2020

Belinda, we constantly ask for more performance and that requires the consumption of additional hardware resources. That is just a fact of life for computer hardware/software solutions. Yesterday's hardware is just not going to do a great job of running today's software. 

 

An unpleasant fact of life perhaps but nevertheless, a fact. 

  

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

Yes, it's odd that my 'outdated hardware' including RAIDO storage SSDs, PCIe SSD primary drive, 48GB RAM and a fully Metal compatible, 10bit capable, Radeon RX Vega 56 8GB GPU blitzes through LR 9 but grinds to halt after an upgrade to LR 10. Hmmmm....

It's odd too, that so many systems 'better' than mine have to be downgraded to a canned profile to work at all. Nope, that argument doesn't work on me. There's a lot of processor hungry software out there (look at Gigapixel AI) and my poor old system gobbles its way through just fine - just not in LR 10. QED.

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Enthusiast ,
Dec 28, 2020 Dec 28, 2020

It not hardware, more likely some software issue interacting with hardware. But maybe could be font related like the problems with PS 2021. Another thing to try is use a different monitor like I posted earlier where my old MP5.1 went from 10.1 being slow to it being fast and is now still fast with the old monitor attached again.

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

Yes of course it's software interacting with hardware (what else is there?) and yes, it could be a 101 other things and yes, you could try another monitor (assuming you have a bunch of monitors to hand) or you could try standing on your head and whistling yankee doodle. Bottom line is, it's perfectly good hardware trying to interact with poorly designed, inadequately tested and irresponsibly released bloatware.

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New Here ,
Dec 28, 2020 Dec 28, 2020

Belinda is 100% correct. In my experience, every major update from Adobe is rolled out too soon with all sorts of compatibility issues. Every. Single. Time. But we all stick with them because Photoshop, Lightroom, etc. are the best when they work. And Adobe knows it.  Which is why this thread  has gone on for months without a solution. I downgraded to LR v9, re-did about three days worth of work since the v10 catalog is not is not compatible, and my workflow had resumed. If there was a viable alternative to LRC, I would use it in a second. But there simply is not. Shame on Adobe for putting us all through this dog’s dinner of an update. Once again. 

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Explorer ,
Dec 29, 2020 Dec 29, 2020

Gonna add my hat to the ring. This computer should run lightroom with ease but it's basically been a pain ever since buying it. Searching for photos is painfully delayed, I start scrolling and it will stop about 2 minutes later.  Develop module is also painfully slow.  Adobe please fix these issues.  It did work well for a moment in time after some updates then version 10.0 came along and back to complete crap.

Mac Pro 2019 

3.3 GHz 12 core

192GB Ram

8TB SSD

48 TB Raid

Pro Vega II 32 GB Graphics

Apple Pro Display XDR + BenQ 4k

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

LR10 came out in October we are about to hit January 2021... where is the fix??

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

LR10 came out in October we are about to hit January 2021... where is the fix??

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

Took me a while to get back to this. I toyed with he idea of a clean install of Big Sur but I figured I'd try rolling back Lightroom to V10. It actually worked much to my surprise! I'll be more cautious with he next update. 

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New Here ,
Dec 29, 2020 Dec 29, 2020

Good question @oLgA!

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New Here ,
Dec 29, 2020 Dec 29, 2020

It would be nice for Adobe to update us as to how the progress is going for them to fix what they broke. Lightroom is the variable that changed, and having custom calibrated display profiles is hardly a new thing and is necessary for color workflow.

No update to this issue in over two months. Can you give us an update @Rikk ?

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

How Can I revert to v 9.4? I dont know if I have it anymore. I haven’t figure out to keep older versions.

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Dec 29, 2020 Dec 29, 2020
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New Here ,
Dec 29, 2020 Dec 29, 2020

I have the same problem and was able to "fix" it by downgrading to v9.4

macOS Catalina 10.15.7 (19H114)

Mac Pro (Late 2013)

3 GHz 8-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

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New Here ,
Dec 29, 2020 Dec 29, 2020

Rick. Where is Adobe on the rest of this problem?  

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New Here ,
Dec 29, 2020 Dec 29, 2020

Downgrading seems to be the workaround that works for everyone. But let’s start calling it a workaround. Downgrading is not a fix or a solution. Especially since it doesn’t involve a free subscription until Adobe delivers an actual solution.  

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Explorer ,
Dec 29, 2020 Dec 29, 2020

Let’s just say that Lightroom 10 is broken. Custom profiles are a basic requirement for professional work, and Lightroom fails with them. It is simply not acceptable that Adobe hasn’t seen fit to fix this for three months since the Lightroom 10:release. 

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