Participating Frequently

Question

Lightroom Classic Proxy

Forum|Forum|3 years ago
January 17, 2023
4 replies
829 views

I'm trying to log into Lightroom Classic in my MAC computer. It takes me to another page that states I need to disable my browser proxy settings. I have none listed. I don't know what else to change?

This topic has been closed for replies.

GoldingD

Legend

Also, see this (might be not related, but???):

https://community.adobe.com/t5/acrobat-reader-discussions/unable-to-sign-in-to-my-account-on-adobe-reader/td-p/12599654

M

Megan27971794osnlAuthor

Participating Frequently

Yes! This is what the issue is however not my solution. My private relay was turned off. I attempted to turn it on and the off again and it continued to give me the same prompt.

GoldingD

Legend

If you click on that Adobe Creative Cloud Desktop App, and try to sign in, what do you see?

GoldingD

Legend

The proxy could be in:

Your network settings in your MACOS
Via a anti-virus cybersecurity app such as Norton
In your router firewall settings
In a network console device such as hardware firewall
In a network control device (DHCP, Firewall, device mgt)

the latter two not commonly found on home LAN's

Sean McCormack

Community Expert

The screenshots are from Windows @GoldingD. I know you don't like opening attachments, and I really don't blame you.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

GoldingD

Legend

True, I do not trust them, also, the first one was hard to read. Returning and looking, the first one, I cannot tell, the second one looks like MACOS.

The authors second screenshot:

Notice that taskbar at bottom looks very MACOS

But returning to the issue, having looked at the second screenshot, I notice that the Adobe Creative Cloud Desktop App is in a signed out condition. Notice how it is grayed.

vs

To the OP, why are you not signed in? Is that the issue?

In this screenshot (of yours)

Is that a result of trying to sign in to the Adobe Creative Cloud Desktop App?

P.S. on your MAC, do you have a Apple App called Screenshot? A lot better to create those screenshots than using a smartphone. and many members prefer that screenshots, etc, be posted via the insert photo button:

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

M

Megan27971794osnlAuthor

Participating Frequently

Whatever you think will help! I was at my wits end trying to get it work last night.

Sean McCormack

Community Expert

Offhand the only place for Proxy Settings is in the Network tab of Preferences (Settings on Ventura), but this sounds odd. You should really be logging in through the Creative Cloud app. Maybe open the app, log out, and log back in again?

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

M

Megan27971794osnlAuthor

Participating Frequently

Hi! Thanks for your response. I tried that numerous times last night. I even restarted the computer. I have the same response when logging in through the creative cloud? If it finally lets me through it shows this error.

Sean McCormack

Community Expert

Something is preventing you accessing the Adobe website.

I've not used any Windows browser of late, but searching in Chrome's settings for Proxy does allow you to access proxy settings.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded