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kayak107
kayak107
Inspiring
November 5, 2018
해결됨

Lost images after upgrading to Lightroom Classic CC

  • November 5, 2018
  • 5 답변들
  • 6918 조회

after upgrading i'm noticing MANY lost images  "original file could not be found".  anyone experience similar.

thanks

Harvey

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Laura Shoe

    if that's the case then why did it only happen sporadically and not to the entire catalog.  and if your theory is correct then those files are gone forever -right??

    so, at this point would you agree that it's a lost cause and that i should just remove the grayed out thumbnails??

    to find missing files -yes, i click on the ! which brings me to the corresponding finder window.  then I sometimes type in the file # in the search box.  i will try your method.


    You wrote:  if that's the case then why did it only happen sporadically and not to the entire catalog.  and if your theory is correct then those files are gone forever -right??

    Let's not confuse the previews with your master photo files. Previews being missing doesn't have anything to do with whether your master photo files are gone forever. Previews are JPEG copies of your files (thumbnail, standard or screensize, 1:1) that LR uses for convenience. IMO it really doesn't matter why LR at some point lost previews - it's generally not a big deal if previews go missing because LR just rebuilds them from your master photos - but it can't if your photos are missing.  Your photos being missing is the real and IMO only problem.

    If following my suggestion to restore a catalog backup didn't resolve the missing photos issue, and following my suggestion to go out to Explorer/Finder and search for your files before you get into the Locate File process didn't help you find them, and if you don't have a backup of them, then they are gone, and you may as well remove them from LR.

    5 답변

    GoldingD
    GoldingD
    Legend
    November 7, 2018

    Part 2

    Please paste in a copy of your System Information. In LR clcik on Help, click on system information, click on copy, and paste that info in your response.

    This info is often helpful, sometimes crucial in diagnostics.

    GoldingD
    GoldingD
    Legend
    November 7, 2018

    Part 1

    While you are responding with a screen shot, please also describe your file storage architecture:

    1. LR catalog stored on:   (so and so hard drive)

    2. Original images stored on:

    3. Previews stored on:

    4. Smart previews (if any) stored on:

    kayak107
    kayak107작성자
    Inspiring
    November 8, 2018

    Laura Shoe
    Laura Shoe
    Inspiring
    November 5, 2018

    You don't say what version you upgraded from, but as someone else said, this isn't normally associated with upgrading since your files don't move. If you upgraded from Classic 7 to 8, then try reverting to a catalog backup from right before you updated. If you upgraded from 6 or earlier, go back to your old version and look to see if you're missing the same files in that catalog. If not, then try upgrading that catalog again (in the new version, go to File>Open Catalog, and open and upgrade the old version catalog.

    Please post your keyword question as a new post so that more people see it and perhaps someone will have an idea.

    GoldingD
    GoldingD
    Legend
    November 5, 2018

    Perhaps, right click on the catalog in the folders tab, select sync

    Laura Shoe
    Laura Shoe
    Inspiring
    November 5, 2018

    davidg36166309, Synchronize would, by default, remove the missing images from the catalog, so you'd lose all your LR work. If you unchecked Remove Missing Photos, that wouldn't happen, but it wouldn't do anything to resolve the issue (since the images don't need importing - they are already listed in the catalog.)

    Laura Shoe
    Laura Shoe
    Inspiring
    November 8, 2018


    Thank you, kayak107​. Those files are indeed missing - they have exclamation marks in the thumbnails. The thumbnails are gray because Lightroom can't access the files to build the thumbnails (previews) from. You have two options - reconnect them using the Locate File process (click on the ! and tell LR where they now reside), thus preserving the work you have done, or remove them from the catalog, losing the work.

    In terms of why this happened, I don't really understand where you wrote the following, so I can't say.

    I checked a backup ext drive and could not find any of the "missing files".  This drive contains all of my images prior to my upgrading to the new classic.

    So, in upgrading - it looks like all of my "missing files" appeared in the catalog.

    Generally files go missing because they get moved, renamed or deleted outside of LR (using Finder or Explorer). LR can't see this happen - it just knows that the files are no longer where it expects them to be.

    dj_paige
    dj_paige
    Legend
    November 5, 2018

    File could not be find indicates that LIghtroom does not know where the photo is located. This normally should not happen just because you upgrade. However, the problem can be fixed by following these instructions: http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm

    kayak107
    kayak107작성자
    Inspiring
    November 5, 2018

    keep getting 503 Service unavailable???? when i search for that,

    Laura Shoe
    Laura Shoe
    Inspiring
    November 5, 2018

    In a nutshell, right-click on the highest level folder with a question mark, choose Find Missing Folder, and navigate to where the folder is on your hard drive and select it.  The second video on this page shows this process of finding missing files and folders in Lightroom.

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