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DRF1000
Known Participant
March 8, 2018
Question

LR Classic Sync Stuck Downloading

  • March 8, 2018
  • 4 replies
  • 8340 views

LR Sync is stuck downloading files.  I see this when I go to Lightroom Sync in preferences.  how do i clear this?

Thanks for the help.

Denise

This topic has been closed for replies.

4 replies

jkoons
jkoons
New Participant
November 12, 2018

I had the exact same issue and was able to fix it.  What I did was went into my online account (lightroom.adobe.com) and when accessing my library there I could see a "Sync Errors" selection.  I selected each one of those and deleted them, and my issue was fixed!  I hope this helps.

    C
    CedricCicada
    Known Participant
    August 2, 2020

    I love the sync feature, and now it's broken!  It's stuck downloading files.  It's very disheartening to see that Adobe has no good solution for this.  

     

    I tried your suggestion.  I went to lightroom.adobe.com.  But all I see are my uploaded photos.  I do not see a "Sync Errors" selection.  Where should I find it?

    K
    kmeisterphoto
    New Participant
    June 23, 2018

    Wanted to chime in that with the update to 7.4 I've seen this issue take a drastic turnaround.  My pending 5k+ sync downloads that have been stuck for months all got taken care of overnight.  It looks like sync is back to working again!  I've got other bugs that have cropped up with 7.4, but I'll take this as a win!

      K
      kmeisterphoto
      New Participant
      May 10, 2018

      I'm having this exact problem and nothing seems to help.  I started a new catalog at the beginning of the year and carried my synced images over.  For months I've been at 57 Pending on the sync with over 6k images downloading.  The develop module has been almost unusable while that's all going on.  I've never been able to find a clear answer at why this is happening or what to do to fix it.  I really don't want to straight delete all of my synced data, especially while in the middle of a job.  Any other ideas here?

        D
        DRF1000Author
        Known Participant
        May 11, 2018

        I feel your pain!   I got too frustrated with the Develop module being so burdened so I ultimately went into preferences and the Sync tab and deleted all synced data.  I spent a few hours on the phone with Adobe support before taking this route, but they were unable to provide another solution.  I had to resend URL's to people I had shared collections with.

        Sorry, not the answer you were looking for, just a little support for your frustration.

        cmgap
        cmgap
        Adobe Expert
        March 8, 2018

        Hi Denise - Try going into the Catalog panel in the left column > Sync Errors > remove images

        If that doesn't work go into Preferences > Lightroom Sync tab > see what the error messages are being caused by

        D
        DRF1000Author
        Known Participant
        March 8, 2018

        Thank you.  Under the Catalog Panel there isn't a choice for Sync Errors.

        I have been to the Sync Tab in preferences, that's how I know that it is stuck.  It is downloading 470 files and 16 are pending.  It shows a very long URL to each image that it is trying to download.  I have tried removing the synced collection that contains the image, but that didn't work.  I've tried saving a new version of the image, and that didn't work either. 

        Why is sync downloading and where does it download to?

        D
        DRF1000Author
        Known Participant
        March 8, 2018

        DRF1000  wrote

        Don't see that...

        Did you change anything in that screen shot above? Like the folder LR is supposed to use for Downloaded LR Mobile images and or the Date Format?

        What it looks like you are using Windows as an OS, is that correct?

        In Windows I don't thing you can use the foreword slash ( / ) in a Folder name and the Backslash is for separating folders from subfolders and or File names. DriveLetter:\FolderName\SubfolderName\File Name.

        You have it set to 2018/03-08 where it should be something like 2018-03-08 or 2018\03-08.


        I didn't type that, it's a choice in the drop down.  I changed it to a different one that has no punctuation 20180308.

        So now, if I go into the folder and watch it, files are flashing like they are loading into the file but then disappearing.  hmmmm.....

        Also, all the folders here in this sync file are empty.  Is that they way they should be?

        I so appreciate your efforts to help me!

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