P: Gray / Negative image display in the Develop module

New Here ,
Jun 15, 2022 Jun 15, 2022

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Bonjour,

Je viens d'installer la dernière version de Lightroom Classic (11.4) sous Windows 11 et mes fichiers RAW ne peuvent plus s'afficher correctement dans le module "Développement". Je ne rencontre pas le problème dans les autres module, l'affichage de la miniature est bon, tout comme l'histogramme qui semble cohérent. Seul l'affichage dans la zone de travail est blanc (cf. copie d'écran dessous). 

__________________________________________

Hello,

I just installed the latest version of Lightroom Classic (11.4) on Windows 11 and my RAW files can no longer display correctly in the "Develop" module. I don't encounter the problem in the other modules, the thumbnail display is good, as is the histogram which seems consistent. Only the display in the working area is white (see screenshot below).

Bug Lightroom.jpg

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correct answers 2 Correct answers

Community Beginner , Jun 15, 2022 Jun 15, 2022

I downloaded a new Nvidia driver (it took awhile as I'm on W-Fi in a Health Care facility). This solved the problem.

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Adobe Employee , Jun 17, 2022 Jun 17, 2022

All of the customers reporting this issue are using Windows. For each of you, as a test, please go to Edit>Preferences>Performance and disable GPU then restart your instance of Lightroom Classic. 

Does the problem go away? 

If so, then you will need to check your Video Card Manufacturer's website for an updated driver. Perform a clean install of the latest video driver. Go back to Edit>Preferences>Performance and renable GPU. 

 

If not: then post back here that "Turning off GPU and restarting has

...

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LEGEND ,
Jun 15, 2022 Jun 15, 2022

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First thing to try is turn off the GPU in Lightroom Classic. (Preferences->Performance->Use Graphics Processor, should be set to OFF)

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

You should also check your driver for the graphic card. Do you have installed the latest version: Please check if there's an update available. If yes, install it and check again.

 

At least it's possible that your monitor profile is corrupt. 

Take a look here for more informations: How do I change my monitor profile to check whether it’s corrupted? | The Lightroom Queen 

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New Here ,
Jul 09, 2022 Jul 09, 2022

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I habe updated the graphic card, so the problem was solved! Thanks a lot!

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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Updated to 11.4 yesterday including camera raw. On startup the last library opened with the pictures showing in Loupe view below but the main window in Edit view showed as a greyed picture. See atached screen capture.I was able to do a photomerge in Lightroom, but had to open in Photoshop to do further editing & save. I waLightroom grey image.jpg

I was able to export files to dng I had to use Irfanview to view the result. This is awkward & slows down the workflow.

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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First check the drivers of your graphics card. Make sure they are up to date. If that doesn't help it could be a monitor profile issue. Temporarily select another profile (like sRGB), just to check if that solves the problem. If it does, then you must replace your current monitor profile with a new one.

 

-- Johan W. Elzenga

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LEGEND ,
Jun 15, 2022 Jun 15, 2022

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You are the second person (that I have seen) who has reported this exact problem now that LrC 11.4 is out (and I have never seen this exact issue before)


Try turning off the GPU in LrC: Preferences->Performance->Use Graphics Process should be set to OFF, and let us know if that helps.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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@dj_paige  If possible, can you point me at the other occurrence you've encountered?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jun 15, 2022 Jun 15, 2022

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https://community.adobe.com/t5/lightroom-classic-discussions/affichage-raw-dans-le-module-d%C3%A9vel...

 

but now that I look at it again, it seems this problem has been posted twice, as the images are the same. So, maybe its only one such appearance of this problem.

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LEGEND ,
Jun 15, 2022 Jun 15, 2022

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Aha, @Rikk Flohr: Photography there was another report with a different photo, I thought I had seen one landscape and one portrait ... here is the landscape report

 

https://community.adobe.com/t5/lightroom-classic-discussions/scherm-quot-ontwikkelen-quot-in-lr-clas...

 

So I guess there are two reports of this!

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New Here ,
Jun 15, 2022 Jun 15, 2022

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I also have this same issue, that occurred immediately after the install of version 11.4. The develope module seems to be the only one affected.

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New Here ,
Jun 15, 2022 Jun 15, 2022

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I have ths exact same issue, which happend  immediately after installing version 11.4

 

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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I downloaded a new Nvidia driver (it took awhile as I'm on W-Fi in a Health Care facility). This solved the problem.

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New Here ,
Jun 15, 2022 Jun 15, 2022

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I just udated to the latest version of Lightroom Classic and now when I go to the Developemnt module the phot's show up as a negative picture.

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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Please provide some additional info, see the screen capture for the forum guidelines.

709E1871-5748-4977-8C78-B2CE681520B0.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Expert ,
Jun 16, 2022 Jun 16, 2022

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I've heard about that several times here in the forum.

Please try to update your driver for the graphic card.

 

See also here: Gelöst: Re: P: Gray image display in the Develop module - Adobe Support Community - 13006731

 

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Just upgraded to lastest LR classic.

 

First issue noticed was in Develop module.  Images appearing as negatives.

 

So, updated NIVIA graphics just in case.

 

Tried to open the catalog but now message saying it is corrupted and needs repairing!!! Nothing has happened to the catalog.  I only used moments ago.

 

Downgraded to previous LR Classic version (which was working fine with the catalog yesterday)

 

Nope, it says the catatog is corrupt.  In fact any other catalog it says the same.

 

Please someone help to fix this. Thx

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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Restore a recent backup of your Lightroom Classic catalog file. Unzip it, then place the unzipped catalog file in a brand new empty folder and open it. If that doesn't work, repeat the unzipping, and place the unzipped catalog file on a different disk and open it.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Thanks for your suggestion but it simply will not open any catalog whatsoever.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Sorry. Correction. Just had success opening a backup of another catalog. Not the one I need.  I'll have to recreate that catalog and re-import the files as only just started work on it and hadn't backed it up. No great loss. Silly me in trusting LR.

What is going on though with these updates?

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Managed to get into my lost catalogue by copying it from its location on internal SSD onto an external SSD. But does anyone know why this would happen?  I don't want to have to do this to all the catalogues I want to work on.

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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This is happening because your hard disk is malfunctioning, while the external hard disk is not malfunctioning.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Ok thanks so much for your help. I'll run some diagnostics on the internal SSD.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Nope it's working fine. Ran ChkDsk and no bad sectors/ no issues. It's an SSD anyway so continually monitored.  Can't be the interanl SSD it's got to be Adobe's rubbish software.

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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Chkdsk is not a full diagnostic. There are other programs that run deeper diagnostics.

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