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P: Crash (8353820) UI.DLL

New Here ,
Apr 22, 2023 Apr 22, 2023

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I've got Lightroom v 6.3.1 and have been using Lr for ages and it been working fine. On opening it up this morning it came up with a message saying "Updating - Lightroom needs to do some housekeeping". It then opens the app OK but as soon as I try to do anything with a photo e.g. export it after processing or access one of the menus it crashes. I've restarted the computer, I've uninstalled 6.3.1. and gone back to 6.3 but no joy (interestingly when I ran 6.3 for the first time it came up with the same "Updating - Lightroom needs to do some housekeeping".  I'm on Windows 10 (and it's up to date - today), and have sent a error report.

 

Any ideas on what to do please?

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correct answers 1 Pinned Reply

Adobe Employee , Apr 27, 2023 Apr 27, 2023

Linked to crash report - assign bug. 

Status Investigating

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Adobe Employee ,
Apr 22, 2023 Apr 22, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Yes I saw a crash report dialogue and it's the same email address, and yes it's Adobe's.  Attached is the report.  Really hope you can help me please!

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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I find no crash reports for you under 6.3.1. I did find one under 6.3. 
Can you confirm a new crash on 6.3.1 and submit the report when it crashes?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Hi. I've just sent one for 6.3.1 but in case it doesn't go through again it's also attached

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Is there any update please on why this is happening?  I'd really like to get back to using LR again!

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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I've found your latest crash report that you've sent. Thank you. 

I will have the engineers review it and advise. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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Linked to crash report - assign bug. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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