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P: Desktop: "error while checking disk space"

LEGEND ,
Jul 23, 2019 Jul 23, 2019

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can't import any photos.. after reviewing, I'm given this error message: "error while checking disk space"... afterwards, nothing.

Bug Investigating
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Windows

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44 Comments
Community Expert ,
Jul 23, 2019 Jul 23, 2019

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How much empty space is available on your hard drive?
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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LEGEND ,
Jul 23, 2019 Jul 23, 2019

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354GB available of 750GB hard drive
2.7GHz Intel Core i7 processor with 4GB RAM (1333Mhz DDR3)

Lightroom CC requirements, as far as I know:
Intel® or AMD processor with 64-bit support
4 GB of RAM (8 GB recommended)
1 GB of Video RAM (VRAM)
10 GB of available hard-disk space

...just realized... using AMD Radeon HD 6630M 256MB graphics

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LEGEND ,
Jul 28, 2019 Jul 28, 2019

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I'm having this issue as well. 
Mac Catalina 10.15 Beta.

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Adobe Employee ,
Jul 29, 2019 Jul 29, 2019

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Beta releases of Catalina are not currently supported for Adobe applications. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Aug 07, 2019 Aug 07, 2019

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So what should i do , because my MacBook is running Mac Os Catalina

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LEGEND ,
Aug 13, 2019 Aug 13, 2019

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I have this issues as well. All my drives have hundreds of GIGs free, but still running in this issue. How much does CC needs?

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LEGEND ,
Oct 09, 2019 Oct 09, 2019

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I am having this issue also after updating to Os Catalina (the official one not the beta). I am trying to import from my camera's SD card.

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Adobe Employee ,
Oct 10, 2019 Oct 10, 2019

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Help>System Info... What is your installed Lightroom Version number?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 14, 2019 Oct 14, 2019

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hi, iam having same issue. i have version 2.2 and creative cloud says that i have latest version of lightroom, so it won't update

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New Here ,
Oct 14, 2019 Oct 14, 2019

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hi, iam having same issue. i have version 2.2 and creative cloud says that i have latest version of lightroom, so it won't update

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Are you a Windows user?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 14, 2019 Oct 14, 2019

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mac os catalina

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Go to your Creative Cloud app and get us the installed version number please. 
Also, is your license corporate/education or individual?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 14, 2019 Oct 14, 2019

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5.0.0.354
individual

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Thanks. That is  up to date. 

Try this. 

Uninstall Lightroom via the Creative Cloud App.
Restart your computer.
Use the Creative Cloud App to reinstall.

What version is installed now? (2.4.1) is current.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 15, 2019 Oct 15, 2019

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thank you! IT HELPED

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LEGEND ,
Oct 24, 2019 Oct 24, 2019

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I too am having problems with this. Please help, I am a photographer and need to deliver photos to my clients. I have also updated my OS to Catalina. 

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Adobe Employee ,
Oct 24, 2019 Oct 24, 2019

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Please go to Help>System Info... and get us your installed Lightroom version number.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 17, 2019 Nov 17, 2019

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I need help too! Please! 

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LEGEND ,
Dec 01, 2019 Dec 01, 2019

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Hi Rikk, my adobe cc desktop app is asking me to get a permission from my IT admin but I am using an individual account can you possibly assist resolve this issue

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LEGEND ,
Dec 18, 2019 Dec 18, 2019

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LEGEND ,
Dec 18, 2019 Dec 18, 2019

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help please

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Adobe Employee ,
Dec 18, 2019 Dec 18, 2019

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Go to Help>System Info... and verify you have installed version 3.1 (Current). Then restart your computer.  Launch Lightroom again. Do you still see this message?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Dec 18, 2019 Dec 18, 2019

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when I try to update, a message arrives that these are the latest updates

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LEGEND ,
Dec 18, 2019 Dec 18, 2019

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